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The Michelli Experience show

The Michelli Experience

Summary: Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com

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  • Artist: Dr. Joseph A. Michelli
  • Copyright: Copyright © 2018 Joseph Michelli. All rights reserved.

Podcasts:

 Voting for Over-Delivery: The Inspirational Power of Promises Fulfilled | File Type: audio/mpeg | Duration: 00:02:41

In this week's episode, Dr. Michelli discusses the promises your business makes to customers who choose to engage with your brand... Download Standard Podcasts

 Voting for Over-Delivery: The Inspirational Power of Promises Fulfilled | File Type: audio/mpeg | Duration: 00:02:41

In this week's episode, Dr. Michelli discusses the promises your business makes to customers who choose to engage with your brand... Download Standard Podcasts

 Connecting With The Need To Connect: Watching People Eat Online | File Type: audio/mpeg | Duration: 00:02:54

In this week's episode, Dr. Michelli, discusses connecting to the higher needs of your customers... Download Standard Podcasts

 Not Top Of Mind But Top Of Heart – When Branding Gets REAL | File Type: audio/mpeg | Duration: 00:03:28

In this week's episode, Dr. Michelli, discusses tattoos as a form of brand loyalty... Download Standard Podcasts

 The Kindness GAP: Differentiation by Practicing Civility in Uncivil Times | File Type: audio/mpeg | Duration: 00:03:38

Dr. Michelli, discusses the difference between being a ruler vs. a leader... Download Standard Podcasts

 Will it Fly? How to Leverage Quantitative and Qualitative Customer Listening | File Type: audio/mpeg | Duration: 00:03:42

In this week's episode, Dr. Michelli, discusses customer experience innovation as a design discipline... Download Standard Podcasts

 Stepping To The Curb – Go Faster…Make It Easier | File Type: audio/mpeg | Duration: 00:03:09

Dr. Michelli discusses innovating the speed and ease of customer experiences... Download Standard Podcasts

 We Are All In The Perception Business! | File Type: audio/mpeg | Duration: 00:02:56

In this episode, Dr. Michelli, discusses perception impacting your key performance indicators... Download Standard Podcasts

 Make a Mouse: The Power of a Culture of Customer Experience Excellence | File Type: audio/mpeg | Duration: 00:04:07

Dr. Michelli discusses creating the right environment for world-class customer experiences to occur... Download Standard Podcasts

 Do You Want Engaged Employees? Ignite Mastery | File Type: audio/mpeg | Duration: 00:02:34

In this episode, Dr. Michelli, discusses drivers of human behavior... Download Standard Podcasts

 Grateful Business – Human Experience Creation At Its Best | File Type: audio/mpeg | Duration: 00:03:07

In this week's episode, Dr. Michelli, discuss gratitude in your business... Download Standard Podcasts

 Send in the Drones: Elevating Service in A Technology-Driven World | File Type: audio/mpeg | Duration: 00:02:37

Dr. Michelli, discusses a couple ways Domino's Pizza is innovating their customer experience through the use of technology. Download Standard Podcasts

 Technology: A Blessing & A Curse to Customer Experience Delivery | File Type: audio/mpeg | Duration: 00:03:32

Dr. Michelli, discusses wisdom and foolishness as it pertains to technology advances in customer experience delivery... Download Standard Podcasts

 Which Should Come First? The Employee or the Customer? | File Type: audio/mpeg | Duration: 00:02:44

In this week's episode, Dr. Michelli, discusses the importance of interpersonal engagement... Download Standard Podcasts

 Customers Aren’t Always Right: Courageous Leaders Need to Be | File Type: audio/mpeg | Duration: 00:02:30

This week, Dr. Michelli, talks about customers not always being right and when they should become former customers...Download Standard Podcasts

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