The Michelli Experience
Summary: Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com
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- Artist: Dr. Joseph A. Michelli
- Copyright: Copyright © 2018 Joseph Michelli. All rights reserved.
Podcasts:
Dr. Michelli examines the importance of personal connections on closing sales. He shares key insights from a recent study on return call responses.Download Standard Podcast
This week Dr. Michelli defines gamification and gives an example of its powerful applicability….Download Standard Podcast
Dr. Michelli differentiates WOW experiences from good service and gives and example from one of his client's Sonny's Bar-B-Q restaurants. In addition to learning lessons from the example, Dr. Michelli encourages you to share your WOW stories….Download Standard Podcast
Dr. Michelli offers insights from the growing field of behavioral economics and helps you look at the role of emotions as they affect customer loyalty and the overall equity of your brand...Download Standard Podcasts
Dr. Michelli explores the role of content curation in customer experience elevation and offers empirical findings on how curation is used in marketing and thought leadership...Download Standard Podcasts
This week Dr. Michelli offers empirical data to help guide your artistic efforts to communicate relevant and engaging social media messages.Download Standard Podcasts
Dr. Michelli discusses a recent Global Customer Service Barometer survey and how the findings relate to your business. (BTW in response to your feedback - we have removed the intro and outro to The Michelli Experience podcasts. From now on they will go right into Joseph and end with him - thanks for the input)Download Standard Podcast
Service experience are more than just getting it right or making it right when you are wrong. Dr. Michelli explores the extra effort exerted at businesses like The Ritz-Carlton Hotel Company….Download Standard Podcast
Often we can learn important lessons from the stumbles of others. Enter Spirit Airlines...Download Standard Podcast
Dr. Michelli shares how Zappos stumbled but emerged strong from the perspective of customer views of service excellence. His insights draw from his recent book "The Zappos Experience - 5 Principles to Inspire, Engage, and WOW...Download Standard Podcast
Should you ask your customer for complaints? Here's Dr. Michelli's advice on that complicated question….Download Standard Podcast
Do you believe in business karma? A recent Nielsen survey validates the notion that "you get what you give."Download Standard Podcast
Dr. Michelli analyzes the power of three key customer metrics when it comes to predicting loyalty. He also assists you explore how each metric can be used in your business.Download Standard Podcasts
Dr. Michelli examines the "easy way to customer Service excellence" and it it probably not what you think.Download Standard Podcasts
Surprise without delight is an unsustainable service approach. Dr. Michelli's offers insights on driving service consistency while sweetening up the offering. Download Standard Podcasts
