Digital Podcast
The Michelli Experience show

The Michelli Experience

Summary: Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com

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  • Artist: Dr. Joseph A. Michelli
  • Copyright: Copyright © 2018 Joseph Michelli. All rights reserved.

Podcasts:

 How Sorry Are You? Keys to Driving Satisfaction While Resolving Customer Issues | File Type: audio/mpeg | Duration: 00:02:11

Dr. Michelli in this week's podcast discusses Zendesk's Q2 report...Download Standard Podcasts

 How to Create Experiences through Personalization, Sharing, and Social Platforms | File Type: audio/mpeg | Duration: 00:02:41

In this week's episode, Dr. Michelli discusses sharing as a way to enhance customer experiences...Download Standard Podcasts

 Renewing Commitment to Customer Experience – A Cost-Saving Approach | File Type: audio/mpeg | Duration: 00:01:41

In this week's podcast, Dr. Michelli discusses renewal of the customer experience...Download Standard Podcasts

 Walk A Mile In Their Shoes - Mapping Your Customers’ Journey | File Type: audio/mpeg | Duration: 00:02:56

In this week's podcast, Dr. Michelli the importance of customer journey mapping...Download Standard Podcasts

 Easy Wins | File Type: audio/mpeg | Duration: 00:02:31

Dr. Michelli, this week discusses simplifying the customer journey...Download Standard Podcasts

 Mystery, Sensuality and Intimacy – Loving your Customer and your Message | File Type: audio/mpeg | Duration: Unknown

In this week's podcast episode, Dr. Michelli discusses brand experience...Download Standard Podcasts

 Why it’s in your own interest to forget your self-interest | File Type: audio/mpeg | Duration: Unknown

Dr. Michelli shares branding lessons learned from Trappist monks in this week's episode...Download Standard Podcasts

 True or False? Measuring Performance Leads to Better Service | File Type: audio/mpeg | Duration: Unknown

In this week's podcast, Dr. Michelli discusses the Zendesk Benchmark report...Download Standard Podcasts

 Beloved Brands Think Differently | File Type: audio/mpeg | Duration: Unknown

This week Dr. Michelli shares insights from Mahatma Gandi as they relate to your customer experience delivery...Download Standard Podcasts

 How to turn problems into customer loyalty | File Type: audio/mpeg | Duration: Unknown

In this week's podcast, Dr. Michelli discusses why word choice makes a difference in the customer experience...Download Standard Podcasts

 How to Float a Complaint | File Type: audio/mpeg | Duration: Unknown

In this week's podcast, Dr. Michelli discusses the need for feedback along the customer journey...Download Standard Podcasts

 How to Grow Your Customer Connection Through Technology | File Type: audio/mpeg | Duration: Unknown

In this week's podcast, Dr. Michelli discusses the new upgrade to the Starbucks mobile app allowing mobile tipping...Download Standard Podcasts

 How to Create Sustainable Customer Excellence: The Power of an Acknowledging Leader | File Type: audio/mpeg | Duration: Unknown

In this week's podcast Dr. Michelli discusses how great leaders develop recognition excellence by creating effective reward and recognition programs...Download Standard Podcasts

 The Big Question – What’s Next For Our Business? | File Type: audio/mpeg | Duration: Unknown

In this week's podcast Dr. Michelli talks about how businesses can pursue meaningful growth...Download Standard Podcasts

 Getting Personal: It’s NOT Just for Valentine’s Day | File Type: audio/mpeg | Duration: Unknown

In this week's podcast Dr. Michelli discusses how authentic personal interest fosters customer engagement and loyalty...Download Standard Podcasts

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