The Michelli Experience
Summary: Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com
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- Artist: Dr. Joseph A. Michelli
- Copyright: Copyright © 2018 Joseph Michelli. All rights reserved.
Podcasts:
In this week's podcast Dr. Michelli talks about how Zappos creates fun in the workplace...Download Standard Podcasts
In this week's podcast Dr. Michelli shares phenomenal marketing insights from Howard Partridge, president of Phenomenal Products...Download Standard Podcasts
In this week's podcast find out how Starbucks fosters a spirit of passion into their culture...Download Standard Podcasts
Do you know what holacracy is? Check this week's podcast to find out how it my affect your business....Download Standard Podcasts
Dr. Michelli discusses why mistake recovery has substantial impact on customer perceptions and on the future purchases of those consumers...Download Standard Podcasts
Dr. Michelli describes how Starbucks delivers consistent experiences to their customers time and time again...Download Standard Podcasts
Dr. Michelli shares how Starbucks gathers and analyzes feedback from customers about suggested improvements and innovations...Download Standard Podcasts
Dr. Michelli shares five points to ensure you are optimizing every opportunity to communicate with your customers ...Download Standard Podcasts
In this week's episode Dr. Joesph Michelli talks about what you can learn about seasonal customer experiences from Starbucks...Download Standard Podcasts
Dr. Michelli celebrates military veterans and encourages your business to have a heart....Download Standard Podcasts
Dr. Michelli addresses the role of customer input in effective business innovation....Download Standard Podcasts
What matters more to customers "speed" or "caring?" Dr. Michelli addresses research and reality when it comes to these important aspects of customer experience....Download Standard Podcast
Dr. Michelli challenges you to look at whether you challenge the "awakeness" of your team members....Download Standard Podcasts
This week Dr. Michelli offers a classic example of a principle he discusses in his new book Leading the Starbucks Way. That principle is titled "mobilize the connection." Download Standard Podcast
Sharing frrom his new book Leading the Starbucks Way, Dr. Michelli helps you find opportunities to embed your products and services more deeply into your customer's lifestyle....Download Standard Podcasts
