Digital Podcast
The Michelli Experience show

The Michelli Experience

Summary: Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com

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  • Artist: Dr. Joseph A. Michelli
  • Copyright: Copyright © 2018 Joseph Michelli. All rights reserved.

Podcasts:

 Big Data to the Rescue of the Passenger Experience? | File Type: audio/mpeg | Duration: 00:04:23

Dr. Michelli, discusses how your organization can leverage big data to improve the customer experience... Download Standard Podcasts

 Guilt or Greatness? Associations that Affect Customer Perception | File Type: audio/mpeg | Duration: 00:04:27

In this week's episode, Dr. Michelli discusses the power of associations for your brand... Download Standard Podcasts

 Differentiation Strategy: Flying on Segmentation, Experience Design, & Relevant Messaging | File Type: audio/mpeg | Duration: 00:04:04

In this week's episode, Dr. Michelli discusses experiential offerings targeting specific customer segments... Download Standard Podcasts

 Recovering Business Trust: Listen, Admit, Apologize, Fix | File Type: audio/mpeg | Duration: 00:03:58

Dr. Michelli discusses building trust with your customers ... Download Standard Podcasts

 High Trust = Happy Employees = Happy Customers = Happy Shareholders = Happy Leaders | File Type: audio/mpeg | Duration: 00:04:39

In this week's episode, Dr. Michelli discusses driving trust and engagement levels in your workforce... Download Standard Podcasts

 Winning Customer Experience – Simple Matters of Trust | File Type: audio/mpeg | Duration: 00:06:10

Dr Michelli discusses how extending trust to customers contributes to a conculsion that you are trustworthy.... Download Standard Podcasts

 CAIO or NO CAIO: Customer Experience Depends Upon Structuring People to Manage Information | File Type: audio/mpeg | Duration: 00:05:00

Dr. Michelli discusses in this week's episode whether or not a Chief AI Officer is needed in businesses... Download Standard Podcasts

 Customer Value - Expanding Across the 12 Standard Forms of Value | File Type: audio/mpeg | Duration: 00:05:42

In this weeks installment, Dr. Michelli builds on Josh Kaufman's model of business value and examines it through the lens of a company called Omni.... Download Standard Podcasts

 Customer Experience and Value Add: Make it Personal, Emotional, and Sensory | File Type: audio/mpeg | Duration: 00:04:05

In this week's episode, Dr. Michelli discusses emotional value in customer experience... Download Standard Podcasts

 Customer Experience Creation: Give ’em a Reason to Hire and Keep You | File Type: audio/mpeg | Duration: 00:03:49

In this week's episode, Dr. Michelli discusses the human value in customer experience... Download Standard Podcasts

 Customer Experience Speaker, Consultant, Author OR…A Robot | File Type: audio/mpeg | Duration: 00:03:58

Dr. Michelli discusses the likelihood that various jobs will be replaced by a robot... Download Standard Podcasts

 Service Delivered: Timeless Change! | File Type: audio/mpeg | Duration: 00:05:07

In this week's episode, Dr. Michelli discusses home delivery which represents something “old” and has been repurposed through digital technology “to be new again"... Download Standard Podcasts

 Looking Beyond the OBVIOUS: Spotting Customer Experience SUBTLETIES | File Type: audio/mpeg | Duration: 00:04:50

In this week's episode, Dr. Michelli discusses the trend away from brick and mortar in favor of online purchasing... Download Standard Podcasts

 Once Upon a Time People Assisted One Another… | File Type: audio/mpeg | Duration: 00:03:26

In this week's episode, Dr. Michelli discusses the future of service... Download Standard Podcasts

 Transforming Optimism on Transformation | File Type: audio/mpeg | Duration: 00:04:57

Dr. Michelli discusses the challenges of accelerating new behaviors across a sprawling enterprise... Download Standard Podcasts

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