Digital Podcast
The Michelli Experience show

The Michelli Experience

Summary: Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com

Join Now to Subscribe to this Podcast
  • Visit Website
  • RSS
  • Artist: Dr. Joseph A. Michelli
  • Copyright: Copyright © 2018 Joseph Michelli. All rights reserved.

Podcasts:

 Beating the Giant: It’s as Simple as Artisanship | File Type: audio/mpeg | Duration: 00:03:14

Dr. Michelli discusses taking the time to get to know unmet customer needs so you can craft solutions to serve targeted customer segments...Download Standard Podcasts

 Make the Experience Faster and More Personal | File Type: audio/mpeg | Duration: 00:02:28

Dr. Michelli, discusses recent changes at Starbucks and how to have authentic personal emotional connection...Download Standard Podcasts

 Pokémon Go: How to Launch Experiences that Maximize Technology and Social Interaction | File Type: audio/mpeg | Duration: 00:02:17

In this week's episode, Dr. Michelli, discusses how to create craveabilty in your business...Download Standard Podcasts

 Show Me the Money: The Why of Customer Experience Excellence | File Type: audio/mpeg | Duration: 00:02:52

Dr. Michelli, discusses research supporting an investment in programs designed to improve the engagement and loyalty of your customers...Download Standard Podcasts

 Brand Independence Day: Staying in the Black from One of the Men in Black | File Type: audio/mpeg | Duration: 00:01:58

In this week's episode, Dr. Michelli, discusses branding lessons learned from Will Smith...Download Standard Podcasts

 Personal Brand Vetting – THEY are Listening | File Type: audio/mpeg | Duration: 00:03:16

In this week's episode, Dr. Michelli, discusses personal brand vetting...Download Standard Podcasts

 Don’t Invent – Innovate: The Art of Resolving Human Need | File Type: audio/mpeg | Duration: 00:02:25

In this week's episode, Dr. Michelli, innovation at its best...Download Standard Podcasts

 Countering Terror with a Service Heart | File Type: audio/mpeg | Duration: 00:02:26

In response to the TERROR perpetuated in Orlando, Dr. Michelli looks at the critical importance of delivering compassionate service in every business interaction....Download Standard Podcasts

 To Switch or Not to Switch: 4 Ways to Stop Customer Churn | File Type: audio/mpeg | Duration: 00:02:36

In this week's episode, Dr. Michelli, discusses the cost of customer churn...Download Standard Podcasts

 Being a “Yes and” Person in a “No but” World | File Type: audio/mpeg | Duration: 00:02:49

Dr. Michelli discusses improv principles that can help your customer experience...Download Standard Podcasts

 Running with a 92 Year Old Man: Lessons in Living and Serving Fully | File Type: audio/mpeg | Duration: Unknown

In this week's episode, Dr. Michelli discusses purpose, mastery, and autonomy...Download Standard Podcasts

 Which Should Come First? | File Type: audio/mpeg | Duration: 00:02:44

In this week's episode, Dr. Michelli, discusses whether employees or customers should come first...Download Standard Podcasts

 The SDI’s of Millennials | File Type: audio/mpeg | Duration: 00:03:52

Dr. Michelli talks about how you can engage Millennials and earn their customer loyalty...Download Standard Podcasts

 Keys to Customer Experience Excellence | File Type: audio/mpeg | Duration: 00:04:12

Dr. Michelli, tells how a specific acronym can be useful to delight your customers...Download Standard Podcasts

 Awaken the Force: Six Powerful Commitments for 2016 | File Type: audio/mpeg | Duration: 00:04:11

In this episode, Dr. Michelli, discusses making commitments rather than resolutions in the new year...Download Standard Podcasts

Comments

Login or signup comment.