Digital Podcast
The Michelli Experience show

The Michelli Experience

Summary: Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com

Join Now to Subscribe to this Podcast
  • Visit Website
  • RSS
  • Artist: Dr. Joseph A. Michelli
  • Copyright: Copyright © 2018 Joseph Michelli. All rights reserved.

Podcasts:

 Complexly Simple – Success Can Breed Mediocracy | File Type: audio/mpeg | Duration: 00:06:01

Dr. Michelli discusses how the fear of change can hinder your business...

 Please Ask My Opinion BUT NOT TOO MUCH | File Type: audio/mpeg | Duration: 00:05:44

In this week's episode, Dr. Michelli discusses how you can listen to your customers in many different ways...

 Want a Free Franchise? A Hypothetical with Real-World Implications | File Type: audio/mpeg | Duration: 00:04:46

Dr. Michelli discusses sustainable ways for businesses to thrive...

 What’s Your Signature? | File Type: audio/mpeg | Duration: 00:05:05

In this week's episode, Dr. Michelli discusses the importance of defining brand moments...

 Gratitude is a Customer Experience Differentiator | File Type: audio/mpeg | Duration: 00:05:52

Dr. Michelli discusses how leaders set the tone for an appreciative workplace...

 Small is the New Big: Customer Experience Excellence One Opportunity at a Time | File Type: audio/mpeg | Duration: 00:05:27

In this week's episode, Dr. Michelli discusses how customer experience excellence can be achieved without large expenditures or adverse impact on productivity.

 “Where Has All The Loyalty Gone? – Long Time Passing” | File Type: audio/mpeg | Duration: 00:05:19

Dr. Michelli discusses retaining Boomer customer loyalty...

 Lead People Not Technology: Interacting to Succeed | File Type: audio/mpeg | Duration: 00:04:37

Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?” My answer, “Because the leaders we see on television in the United States are predominantly politicians. Those politicians, be they Republican or Democrat, often place their political careers above the broader issues of the country. Those are NOT the leaders who inspire me every day.”

 Empathy and Connection: The Not So Secret Weapons for Customer Experience and Life Success | File Type: audio/mpeg | Duration: 00:03:40

In this week's episode, Dr. Michelli discusses using the force of good at work and in the world...

 The Risk of Excellence: Avoiding Customer Experience Mediocrity | File Type: audio/mpeg | Duration: 00:05:07

To be excellent at something you must say “no” to a lot of things to which you will otherwise be mediocre.

 Not Just Fast: Understanding a Responsive Experience | File Type: audio/mpeg | Duration: 00:04:28

In this episode, Dr. Michelli discusses responsiveness as a make or break differentiator in all business industries... Download Standard Podcasts

 Keeping Your Audience’s Attent…Look There’s a Squirrel | File Type: audio/mpeg | Duration: 00:03:46

Dr. Michelli, discusses attention span and why communication should be viewed as an interruption... Download Standard Podcasts

 When It Matters Most: Customer Experience With the Fury of a Hurricane | File Type: audio/mpeg | Duration: 00:03:42

In this week's episode, Dr. Michelli discusses human nature during a natural disaster... Download Standard Podcasts

 Shedding Your Implicit Bias: It’s Time for Design Thinking | File Type: audio/mpeg | Duration: 00:05:32

Dr. Michelli discusses how design thinking can help uncover implicit biases... Download Standard Podcasts

 Leading with the GOOD: A must have for customer experience success | File Type: audio/mpeg | Duration: 00:03:39

In this week's episode, Dr. Michelli discusses how to be a human-centric organization... Download Standard Podcasts

Comments

Login or signup comment.