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The Michelli Experience show

The Michelli Experience

Summary: Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com

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  • Artist: Dr. Joseph A. Michelli
  • Copyright: Copyright © 2018 Joseph Michelli. All rights reserved.

Podcasts:

 Goodbye Toys “R” Us and Hello Your Sustainability | File Type: audio/mpeg | Duration: 00:05:30

In this week's episode, Dr. Michelli discusses the foundational business disruption that led to Toys “R” Us’ success is also what propelled its demise...

 Starbucks: Greatness Personified/Excellence Diversified – What About You? | File Type: audio/mpeg | Duration: 00:05:05

In this week's episode, Dr. Michelli discusses the leadership legacy of Orin Smith (one of the original brand architects of Starbucks).

 Strategic Positioning | Is Your Customer Experience Agile Enough? | File Type: audio/mpeg | Duration: 00:05:16

Dr. Michelli discusses key business trends that determine success...

 Everyone Has a Platform: Are You Training For that Reality? | File Type: audio/mpeg | Duration: 00:05:12

In this week's episode, Dr. Michelli discusses the influence we all have...

 Customer Centricity is MORE than Customer Experience | File Type: audio/mpeg | Duration: 00:05:27

In this week's episode, Dr. Michelli discusses the difference between customer-centricity and customer experience...

 The Robots are Here and There is Fear | File Type: audio/mpeg | Duration: 00:04:08

In this week's episode, Dr. Michelli discusses the future of technology and the human condition...

 Customer Experience Lessons from Television Advertising’s Biggest Day In America | File Type: audio/mpeg | Duration: 00:04:54

Dr. Michelli discusses customer experience lessons from the advertising industry...

 Go Human, Go Methodical but Above All Else GO for VALUE | File Type: audio/mpeg | Duration: 00:04:21

 Empathic Design – As Close to the Holy Grail as You Can Get | File Type: audio/mpeg | Duration: 00:04:45

In this week's episode, Dr. Michelli discusses how to build products and services from the customer perspective...

 One if by Voice, Two if by Drone – Make it Easy or Turn out the Lights | File Type: audio/mpeg | Duration: 00:04:21

In this week's episode, Dr. Michelli discusses voice-activated digital assistants and voice internet access...

 Technology – Panacea or Tool? | File Type: audio/mpeg | Duration: 00:04:07

Dr. Michelli discusses how technology should address human needs when used in customer experience...

 Supercharge Your Business by Letting Go | File Type: audio/mpeg | Duration: 00:04:22

In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...

 Retail Armageddon, Chupacabra, and Other Myths | File Type: audio/mpeg | Duration: 00:05:03

Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name literally translates to goat sucker...

 Experiential Lessons for the Christmas Season: Going Beyond the Presents | File Type: audio/mpeg | Duration: 00:03:57

In this week's episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences...  

 Is Customer Service Getting Better or Worse? The Unexpected Gift of Social Media | File Type: audio/mpeg | Duration: 00:03:38

In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...

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