Product Love

This week on Product Love, I talk to May Habib, CEO, and co-founder of Qordoba, about emotional resonance.

What's your favorite problem to solve? Maggie Crowley, Director of Product Management, at Drift asks. This week on Product Love, Maggie and I talked extensively about the worst feature she's ever shipped, as well as how to rally your team around a problem. Instead of wondering whether we should build feature A or feature B, we really need to ask ourselves: What can we build that would make our customer successful? What problem do we want to solve? Maggie also talks about how she got a job at Drift (persistence is key!), and the similarities between being an Olympian and a product manager.

This week on Product Love, Glen Holmes of Workday talks to me about how we figure out value. It turns out a lot of biases affect people's decision-making skills. We make different decisions on value if we think an item is going to become exclusive, or scarce. So how do we help customers determine value? How do we connect that to our product? Glen walks you through that in this week's episode of Product Love.

This week on Product Love, I went down to Patreon headquarters in San Francisco to talk to their SVP of Product, Wyatt Jenkins. It was awesome. We discussed pricing strategies and all the various tests you can use as a product manager. I would definitely try them all out in your next few customer interviews. We also talked about a red flag when it comes to hiring product managers, which really resonated with me. Check out the episode to see if you agree with Wyatt or not!

Emily Wang, Head of Product at Spoke joined me on this week of Product Love. We talked a lot about product principles, otherwise known as a framework that helps guide our decision-making when it comes to products. How do we come up with these principles? What is their shelf life? Emily answers all these questions in this week's episode.

Brian Brinkmann, VP of Product Marketing at Logi Analytics discusses embedded analytics, and the line between product and product marketing. Brian brings up so many good points about analytics and data--how often are we hiding our data from ourselves? From our users? Data helps us make great decisions, so why are there so many steps to reach it? Instead, Brian calls for embedded analytics--data that is woven into the product itself.

Adam Avramescu does Customer Education at the company, Checkr. Don't know what customer education is? Well, maybe you should invest in it. Adam truly advocates for the importance of customer education - it's seriously profitable, and it makes your customers stay and love you. So why not? Check out this week's episode of Product Love to learn more about it.

This week on Product Love, I sat down with Todd Olson, CEO of Pendo, and long-time friend. We discussed Todd's career, and highlighted on the ways he's strategically positioned against competitors in the past. We also talked a lot about value. Every product manager in the world wants to build valuable experiences for their customers. So how do product managers prioritize on delivering better experiences to users? Listen to this week's episode to find out.

Cindy and I talked extensively about customer interviews. Interestingly enough, while we should always listen to customer requests--we should note that sometimes customers don't always tell us what they want because they don't know if it's feasible. But we would know. Dig deep for answers, and listen to their problems. They might respond with a "safe" answer, but don't settle for that.

What's product sense? I would liken it to a product manager's spidey-sense. Jackie Bavaro, Head of Product Management, at Asana discusses how product managers can develop their product sense, and how they can incorporate parts of their favorite products into their own process.

In this week's episode, I talk to Gibson Biddle, former VP of Product at Netflix and Chegg, about the DHM model--where we focus on delighting customers in hard-to-copy, margin-enhancing ways. Customer delight is always in first place. But what measures are we taking to ensure that? Let me know your thoughts at eboduch@pendo.io.

This week on Product Love, I talk to Jeff about the source of our feedback, and why we should care more about customer success than customer happiness.

This week on Product Love, I talk to Teresa Torres, a product discovery coach. She authors Product Talk (https://www.producttalk.org/), a blog that provides best practices for product people. It might be easy for us to fall in love with our products, but Teresa urges us to fall in love with the problems we can fix instead.

Do most of us use prototyping and experimentation in the right way? Do we use it to test buttons and copy and layout and flow -- and really features around the edges of our core product. Or do we use prototyping to learn and make major even radical adjustments in the direction of our products and companies? This week on Product Love, I sat down and talked to Bob Moesta about systems thinking, prototyping, jobs to be done and more. For those who don't know him, Bob Moesta is a founder, maker, owner, investor & innovator. He is one of the pioneers of the Jobs To Be Done Theory. He currently is President & CEO of the Re-Wired Group.

Cliff Gilley joins Product Love this week to discuss how product management is a lot like controlled chaos, and how he's not too fond of the tech industry's favorite new buzzword: Growth. Listen to this week's episode for a lot of great advice on how to help your teams prioritize, and how product managers can act as the sword and the shield for their products. Have different opinions? Let me hear them at eboduch@pendo.io.