Gibson Biddle joins Product Love to talk about customer obsession and the DHM model

Summary: In this week's episode, I talk to Gibson Biddle, former VP of Product at Netflix and Chegg, about the DHM model--where we focus on delighting customers in hard-to-copy, margin-enhancing ways. Customer delight is always in first place. But what measures are we taking to ensure that? Let me know your thoughts at eboduch@pendo.io.