The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices

What's Your Office Elevator Pitch? Do you have an "elevator pitch" for your practice? Do you have a concise way to tell a potential new patient why they should come to your office over anyone else's? Well, you should, and that's what we talk about on this episode of The Dental Practice Fixers! The theme is continued with our "Mystery Shopper Calls" with a simple question - can you tell me a little about your office? Unfortunately, no one could, and the results were dismal. But after listening to this episode, that won't happen to you!!   GET A FREE DENTAL PRACTICE SNAPSHOT     Highlights from "What's Your Office Elevator Pitch?" 0:11 - Dr. Rich Madow opens up The Dental Practice Podcast by welcoming doctors and team members. Do you have an elevator pitch at your dental practice? 1:12 - Rich explains what it is and why is it so important to have one.  Also, he gives a pitch for STAX with Fatt Merchant.  Save money and switch to STAX with Fatt Merchant for all your credit card processing fees.  Check out madow.com/save 4:43 - Rich and his wife went to a wedding and explains some things he enjoyed and hear some pitches at the wedding table.  He shared some great elevator pitches that he heard and shares what happened.  Rich also gives some tips to help improve your elevator pitch when someone asks you what you do for work. 12:15 - Please send Rich your elevator pitch to rich@madow.com! 12:45 - Rich decides to call dental offices and see what their pitch is for their dental practice.  Listen to these secret shopper calls.  He makes five calls today.  Listen or watch on YouTube to see if any of these dental offices can give a great pitch to Rich.  You will be surprised what these dental offices have to say about their office.

Do you have an "elevator pitch" for your practice? Do you have a concise way to tell a potential new patient why they should come to your office over anyone else's? Well, you should, and that's what we talk about on this episode of The Dental Practice Fixers! The theme is continued with our "Mystery Shopper Calls" with a simple question - can you tell me a little about your office? Unfortunately, no one could, and the results were dismal. But after listening to this episode, that won't happen to you!!

[heading] A Great Way to Get Referrals! [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] We all love referrals, but asking for them can make us feel so desperate! On this episode of The Dental Practice Fixers, Dr. Rich shares a great way he got tons of referrals into his practice while helping the community at the same time. (He also shows you where you can get nine more of his favorite referral methods.) Then on our "Mystery Shopper Calls" we tee up an easy one. A patient knows they need two crowns and wants to see if they can be done at the same visit. Sounds like an easy intro into "Why don't we make an appointment for you to find out?" Not so fast cowboy - you won't believe what these offices did! Got a question or comment? Send it to info@madow.com. [nectar_btn size="large" button_style="regular" button_color_2="Accent-Color" icon_family="none" text="GET A FREE DENTAL PRACTICE SNAPSHOT" url="https://qs103.infusionsoft.app/app/form/analysis"] [divider line_type="Full Width Line" line_thickness="3" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "A Great Way to Get Referrals!" 0:09 - Dr. Rich Madow opens up The Dental Practice Podcast by saying don't we all love referrals! Yes, we do! 0:52 - Rich will be doing some secret shopper calls as well and they get worse and worse.  But first, save money with your credit card processing with STAX with Fatt Merchant.  Check out: madow.com/save 2:13 - Rich mentions the webinar that was recently posted on madow.com about asking for referrals without begging.  Check it out if you missed it. 4:33 - Rich talks about a really important method to establish yourself in the community and probably is the hardest to implement from the total of 10 ways to get referrals.  Your office should try this as well. 10:40 - Dr. Madow starts making mystery shopper calls.  He gets back to basic and asks if a crown can be done on the same day.  See what the new patient aka Rich finds out.

We all love referrals, but asking for them can make us feel so desperate! On this episode of The Dental Practice Fixers, Dr. Rich shares a great way he got tons of referrals into his practice while helping the community at the same time. (He also shows you where you can get nine more of his favorite referral methods.) Then on our "Mystery Shopper Calls" we tee up an easy one. A patient knows they need two crowns and wants to see if they can be done at the same visit. Sounds like an easy intro into "Why don't we make an appointment for you to find out?" Not so fast cowboy - you won't believe what these offices did! Got a question or comment? Send it to info@madow.com.

Get Patients To Ask YOU For Whitening! Wouldn't it be great if patients asked you to whiten their teeth? In this episode of The Dental Practice Fixers, Dr. Rich will show you exactly how to do just that, including a simple way to make your patient exams better and more complete. Then on our mystery shopper calls we continue a "back to the basics" theme to demonstrate how most practices are treating potential new patients like they are unwanted! Got a question for The Fixers? Just send it to info@madow.com GET A FREE DENTAL PRACTICE SNAPSHOT Highlights from "Get Patients To Ask YOU For Whitening!   0:11 - Isn't it great when you can get your patient to ask you for dental services such as whitening!  Dr. Rich will be teaching this very thing on the Dental Practice Fixers Podcast today. 0:53 - Dental meetings are slowly coming back and Dr. Rich Madow has some on this schedule.  Check it out here! 1:24 - Recently a dentist asked Rich about saving money for their dental practice.  Dr. Madow recommends STAX with FattMerchert for your credit card processing.  If interested in saving money for your dental practice then visit madow.com/save 2:52 - Rich loves it when patients get whitening and he shares why.  They show off their smile and it leaves an opportunity for referrals.  Dr. Madow shares a simple way to get patients to ask you about services. 5:30 - Here is a recommendation for all dentists.  Make a baseline shade of the patient's teeth.  This is wouldn't take very long and record it.  Rich shares the standard shade for Americans.  He recommends handling this to the patient to show them the shade.  See what the patient says. 11:15 - Don't forget that The Madow Center for Dental Practices offers dental coaching and a free snapshot of your dental practice.  Check out madow.com/snapshot or madow.com/chat 12:27 - Rich starts the secret shopper calls and goes back to simple questions to see how they respond.  Check them out.

Wouldn't it be great if patients asked you to whiten their teeth? In this episode of The Dental Practice Fixers, Dr. Rich will show you exactly how to do just that, including a simple way to make your patient exams better and more complete. Then on our mystery shopper calls we continue a "back to the basics" theme to demonstrate how most practices are treating potential new patients like they are unwanted! Got a question for The Fixers? Just send it to info@madow.com

[heading] The Obvious Secrets to Case Acceptance? [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] Successful case acceptance in dentistry can be so mysterious - but in this episode of The Dental Practice Fixers Dr. Rich reveals two "Obvious Secrets" that will help your patients get the dental treatment they need! Then on our secret shopper calls we go back to the basics of a potential new patient needing a cleaning. But... there's a little twist added, and it has to do with the practice's website. Hint: If something is on your website, everyone in the office better know what it means! The results are not good!! Got a question for The Fixers? Just send it to info@madow.com. [nectar_btn size="large" button_style="regular" button_color_2="Accent-Color" icon_family="none" text="GET A FREE DENTAL PRACTICE SNAPSHOT" url="https://qs103.infusionsoft.app/app/form/analysis"] [divider line_type="Full Width Line" line_thickness="3" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "The Obvious Secrets to Case Acceptance? 0:09 - Some of the most confusing sometimes in dentistry is acceptance of dental treatment.  Dr. Rich will discuss this very topic in today's episode of The Dental Practice Fixers Podcast. 1:28 - Dr. Rich shares an obvious secret that most dentists are probably being overcharged for their credit card processing.  Switch to STAX by Fattmerchant.  Go to madow.com/save to find out how you can save today. 2:31 - Dr. Madow talks about a previous webinar called: Foolproof Case Acceptance - In YOUR Practice. (It will only be up for a few more weeks) Most dental office case acceptance is much lower than what they think. 4:34 - Rich shares one obvious secret to case acceptance from Dr. Estep.  Dr. Estep talked about when a person is stressed they stop learning.  So Rich talks about how to handle this. 9:52 - Rich next shares the second obvious secret. Can your patient say "Yes" to the practice?  He explains what that means.  Check it out. 12:43 - If you want to check out the step-by-step process to case acceptance then check out madow.com/webinars.  Send an email to Rich to let him know your thoughts at rich@madow.com 13:51 - Rich next makes some mystery shopper calls.  Check out what happens and how these dental offices responses to his questions.  The question is how much is a basic cleaning.

Successful case acceptance in dentistry can be so mysterious - but in this episode of The Dental Practice Fixers, Dr. Rich reveals two "Obvious Secrets" that will help your patients get the dental treatment they need! Then on our secret shopper calls we go back to the basics of a potential new patient needing a cleaning. But... there's a little twist added, and it has to do with the practice's website. Hint: If something is on your website, everyone in the office better know what it means! The results are not good!! Got a question for The Fixers? Just send it to info@madow.com.

[heading] Retiring Hygienist Wreaks Havoc! [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] In this episode of The Dental Practice Fixers we start with a great listener question. A retiring hygienist "jots down" the names and contact info of some patients (without their permission) and then moves out of town. Is this a HIPAA violation? Is it truly nefarious? How much damage can she do? We answer this question and more! Then on our secret shopper calls we pose as a patient who thinks they are in need of a dental implant. Should be a pretty easy one, right? WRONG! You won't believe how badly these calls were botched! If you have a question for The Fixers, please send it to info@madow.com [nectar_btn size="large" button_style="regular" button_color_2="Accent-Color" icon_family="none" text="GET A FREE DENTAL PRACTICE SNAPSHOT" url="https://qs103.infusionsoft.app/app/form/analysis"] [divider line_type="Full Width Line" line_thickness="3" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "Retiring Hygienist Wreaks Havoc!" 0:10 - Dr. Richard Madow welcomes listeners and viewers to this episode of the Dental Practice Fixers podcast.  Today's episode will discuss a retiring hygienist and how it affected this dental office. 1:04 - Rich shares with his listeners that he bought a new car.  Why is he telling us?  Because he got it free with the money he saved from switching to STAX.  If you would like to save money as well then click on madow.com/save 2:42 - Rich reads the listener's question and what happened with the dental hygienist.  She retired after 21 years and took some clients phone numbers to keep in touch and didn't know if this was a HIPPA violation and asked for advice on what to do. 4:17 - Rich gets advice from Layne that helps with things such as these.  Rich shares what she said about this situation.  Check it out. 8:06 - If you have a HIPPA question or something similar please reach out to her at laneykay.com 8:20 - If you want to find out what is going on with your office, reach out to madow.com/snapshot and if you have any question about what it like, reach out to Dr. Madow at Rich@madow.com 9:31 - Rich moves on to the secret shopper calls.  The question for these dental offices will be asked is how much for a dental implant.

In this episode of The Dental Practice Fixers we start with a great listener question. A retiring hygienist "jots down" the names and contact info of some patients (without their permission) and then moves out of town. Is this a HIPAA violation? Is it truly nefarious? How much damage can she do? We answer this question and more! Then on our secret shopper calls we pose as a patient who thinks they are in need of a dental implant. Should be a pretty easy one, right? WRONG! You won't believe how badly these calls were botched! If you have a question for The Fixers, please send it to info@madow.com

[heading] The Answer is NO! [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] In this episode, Dr. Rich talks about a phenomenon he observes at way too many dental practices: “The answer is NO - now what’s the question?” Positive ways to frame potentially negative patient situations are discussed with solutions given. Then the theme continues on the secret shopper calls. A patient needs four crowns and is trying to find an office that will give a senior citizen discount. The results? You gotta listen to find out what happened, but let’s just say they were pretty dismal. If you have a question for “The Fixers,” please email us at podcast@madow.com. We’d love to hear from you! [nectar_btn size="large" button_style="regular" button_color_2="Accent-Color" icon_family="none" text="GET A FREE DENTAL PRACTICE SNAPSHOT" url="https://qs103.infusionsoft.app/app/form/analysis"] [divider line_type="Full Width Line" line_thickness="3" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "The Answer is NO!" 0:10 - Dr. Richard Madow starts The Dental Practice Fixers Podcast with episode 93.  Today's episode is all about "The Answer is NO but what is the question? 0:51 - If you switch to STAX you will save money every single month on your credit card processing fees.  Every dentist that has switched has loved how easy it is.  Check out madow.com/save to learn more about how easy it can be for your dental practice. 1:42 - Have you ever seen a button that staff may wear at a hotel that says "The answer is YES"  Here are some suggestions to frame your answer to be positive.  How about someone asks you about Saturday hours?  How do you answer?  Find out these great suggestions to turn them positive. How about a question when it comes to insurance?  Try out these suggestions. 6:00 - Dr. Rich will be doing secret shopper calls asking if they offer a senior citizen discount.  Find out what these dental offices say. 7:08 - Rich tells a story about a dentist that was using The Madow Center for dental coaching.  Rich shares this story about an offer to this dentist.  Great story.  Enjoy your practice more and earn more.  What could be better?  The Madow Center offers a data drive into your dental practice for free!  Check it out here >>> madow.com/snapshot 10:30 - Rich makes the secret shopper calls. Rich gives some tips on ways these calls could have gone very differently to get this call in for a scheduled appointment. 17:29 - If you would like to know what it is like working with The Madow Center contact us at madow.com/snapshot.  We would love to see you there.

In this episode, Dr. Rich talks about a phenomenon he observes at way too many dental practices: “The answer is NO - now what’s the question?” Positive ways to frame potentially negative patient situations are discussed with solutions given. Then the theme continues on the secret shopper calls. A patient needs four crowns and is trying to find an office that will give a senior citizen discount. The results? You gotta listen to find out what happened, but let’s just say they were pretty dismal. If you have a question for “The Fixers,” please email us at podcast@madow.com. We’d love to hear from you!

[heading] Should We Ever Do This At The First Visit? [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] In this episode, Dr. Rich shares a question he got from an attendee at a recent seminar - is it ethical to do a prophy on the first visit? To answer, Rich shares an interesting event from The Madow Brothers' history. Then the theme continues on the secret shopper calls. A patient is trying to find an office that will do a cleaning on the first visit. The results? You gotta listen to find out what happened, but let’s just say they were pretty dismal. If you have a question for “The Fixers,” please email us at podcast@madow.com. We’d love to hear from you! [nectar_btn size="large" button_style="regular" button_color_2="Accent-Color" icon_family="none" text="GET A FREE DENTAL PRACTICE SNAPSHOT" url="https://qs103.infusionsoft.app/app/form/analysis"] [divider line_type="Full Width Line" line_thickness="3" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "Should We Ever Do This At The First Visit?" 0:11 - Dr. Richard Madow starts The Dental Practice Fixers Podcast with episode 92.  What do you mean I can't get a cleaning on the first visit?  Have you ever had a patient say that? 0:45 - Rich talks about his trip to Florida.  He was a keynote speaker and at one of the sessions this question came up, which is what today's episode will be discussing. 1:00 - One way to keep low monthly credit card processing fees is by using STAX by Fatt Merchant as your credit card processing service.  Find out more at madow.com/save 2:00 - If your dental office has an influence in your local chapter and would like Dr. Madow to speak at your study group, local chapter, dental meeting, etc... please email him at Rich@madow.com 2:40 - One of the questions from one of the breakout sessions was should we do a cleaning on a new patient's first visit?  One dentist said yes, the other dentist said no.  Rich gives his advice on this topic. 8:40 - Rich will be making secret shopper calls and wanted to know if they would be doing cleanings on the first visit.  See what happens. 10:56 - In case you didn't know, The Madow Center of Dental Practices does dental coaching.  Have you gotten a dental practice snapshot?  If not, check it out at madow.com/snapshot Check out madow.com to learn more about ways to help your dental practice.

In this episode, Dr. Rich shares a question he got from an attendee at a recent seminar - is it ethical to do a prophy on the first visit? To answer, Rich shares an interesting event from The Madow Brothers' history. Then the theme continues on the secret shopper calls. A patient is trying to find an office that will do a cleaning on the first visit. The results? You gotta listen to find out what happened, but let’s just say they were pretty dismal. If you have a question for “The Fixers,” please email us at podcast@madow.com. We’d love to hear from you!

[heading] Does Your Office Pass The Dishwasher Test? [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] In this episode, Dr. Rich shares a valuable dental practice lesson he learned when his dishwasher “went up!”  This leads to the very important question - does your office pass “The Dishwasher Test?” Then we go to a great secret shopper call, trying to schedule a patient who is having some discomfort. One thing’s for sure - this office FAILED “The Dishwasher Test!” Listen to find out what happened and how you can avoid this in your office. If you have a question for “The Fixers,” please email us at podcast@madow.com. We’d love to hear from you! [nectar_btn size="large" button_style="regular" button_color_2="Accent-Color" icon_family="none" text="GET A FREE DENTAL PRACTICE SNAPSHOT" url="https://qs103.infusionsoft.app/app/form/analysis"] [divider line_type="Full Width Line" line_thickness="3" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "Does Your Office Pass The Dishwasher Test?" 0:12 - Dr. Richard Madow starts The Dental Practice Fixers Podcast with episode 91.  Rich asks his audience what does his dishwasher have to do with your dental office? 1:01 - Rich mentioned that you can watch the Dental Practice Fixers Podcast on YouTube and you can see that it is raining in Baltimore Maryland. 1:30 - Don't overpay for credit card fees.  Switch to Stax by FattMerchant.  Low monthly fee, save money.  Check out madow.com/save - First month is $5 - such a deal. 2:22 - Dr. Madow tells the audience about his dishwasher and how it relates to your dental office.  They call to get service and they don't open until 10 am. 5:30 - Ask for a referral from a friend.  Who do they say to go to and why? 6:00 - Here is a great question to ask.  Check it out! 6:40 - Find out our this relates to your dental practice office and a service department for fixing a dishwasher. 8:00 - Get your patients in the same day so you don't lose them. 9:40 - Rich loves to learn customer service techniques from other businesses. 10:06 - One secret shopper call this week.  Rich calls a dental office to see if they can get his wife in as soon as possible to their dental practice as a new patient. 13:43 - This front office person talked about all the issues that the tooth could be but did she offer a time slot to get his wife in?  Rich shares some great tips to make customer service better.  This was a disaster. 16:22 - Check out madow.com for some other great blogs, suggestions, podcasts, and resources.