The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices

What's YOUR Financial Policy? Does your dental practice have a written financial policy? Do you even need one? On this episode of The Dental Practice Fixers podcast, Dr. Rich talks about how purchasing a new pair of glasses made him realize that a proper financial policy can be summed up in two words! Then the theme continues with our mystery shopper calls - "Can I pay for four crowns over time?" Of course knowing that a patient may need four crowns one would think every office that was called would bend over backwards to get them in. NOT!!! Got a question for the podcast? Send it to info@madow.com.  

How To Easily Confuse A Patient! We start with a great listener question about the proper way to handle a caller who is not ready to appoint. The theme continues on the mystery shopper calls where Dr. Rich poses as a patient who needs $20,000 worth of dental treatment. Surely the person on the phone tries to appoint him, or at least asks for some contact information. Well stop calling me Shirley, because they don't do either one of those, and it amazingly gets worse! If you have a question for "The Fixers," please send it to info@madow.com. Highlights from “How To Easily Confuse A Patient!” 0:10 – Dr. Rich Madow starts the Dental Practice Fixers podcast by asking a question.  If someone is calling your dental office and they need $15,000 worth of work, what do you NOT say?  Learn about the listener question and then three secret shopper calls. 1:10 - Rich reminds listeners about STAX because they only charge a low monthly fee for your credit card processing fees.  Your dental team will love it!  Check it out: madow.com/save 2:28 - Now for the listener question.  If you have a question that you would like to ask Dr. Richard Madow, please email your question to rich@madow.com.  The listener wants to know when you ask for the patient's personal information without turning them off from hanging up. 5:02 - Rich shares his comments on the question and gives his advice on handling this over the phone.  His experience has been to be very natural and matter of fact with new patients.  He gives some suggestions and examples that you might find helpful in getting their personal information.  Rich also shares "The Madow Way" for getting their appointment scheduled. 8:51 - Rich welcomes to chat with any dentist to share ideas.  To schedule a time with Rich to chat go to madow.com/chat 10:00 - Rich is now going to do the secret shopper calls.  Check them out and see what happens.  

Why Didn’t My Last Dentist Tell Me This? When a patient asks a tough question about their last dentist, we need the right answer and we need it right away! On this episode of The Madow Dental Podcast, Dr. Rich gives some great answers to a couple really tough patient questions. Then it just gets totally bizarre with our mystery shopper calls. You gotta hear them! And if you have a question for "The Dental Practice Fixers," send it to info@madow.com. Highlights from “Why Didn't My Last Dentist Tell Me This?” 0:12 – Dr. Rich Madow opens up the Dental podcast by learning more about how to answer when a patient asks questions.  If you have any questions, please email us at info@madow.com or rich@madow.com 1:09 - If you need the best credit card processing low fee than STAX is the way to go!  They provide an incredible price, check it out at madow.com/save 2:26 - Rich will be doing a seminar that is open to the general public in Florida on April 29th, 2022 on a Friday.  Check it out at madow.com/live 3:32 - A patient may ask a question and you need it to be positive, factual and leads them to treatment.  Rich shares this with listeners and viewers.  Their last dentist may have been great but learn the best strategy. 11:25 - Rich would love to send you the dirty dozen to questions that are asked by patients and how to answer them.  If interested, email info@madow.com and make the subject: dozen or text dozen to 443-312-2014 12:31 - Dr. Madow starts the secret shopper calls. The question is asked do you do crowns and how much does it cost.  Find out what these dental offices answer to this question.  See if they will answer correctly or ask to book an appointment. 21:24 - Come to Orlando and join the Madow Center Dental Seminar.  Subscribe to our YouTube Channel or give us a good rating on the podcast of your choice.

My Patients Only Want What Insurance Covers! Is this really true, or is the practice subtly putting patients into this insurance mindset? We hear it from dentists and team members everywhere - "my patients are driven by insurance." In this episode of The Madow Dental Podcast we dig a little deeper and discover that maybe it's the practice itself that is insurance dependent! Then on our mystery shopper calls the theme continues as we ask if a new patient cleaning is covered by insurance. One would think this would lead to an appointment, but one must think again! Listen to find out what really happened! Highlights from “My Patients Only Want What Insurance Covers!” 0:18 – Dr. Rich Madow shares some things he hears from dentists and one of them is that patients are so driven by what insurance covers. 0:57 - If you are long time listener of the Madow Dental Podcast you probably have heard about the wonderful benefits of using STAX by FattMerchant and the monthly low costs of credit card processing fees.  If you haven't checked it out, go to madow.com/save now! 2:45 - Do your patients have the insurance mindset only?  Find out what Dr. Rich has found from dental practices.  Working with a dental coach can help in your dental practice if this is the case.  Are there things that your dental office is doing that makes your patients more insurance mindset.  Does your dental work only focus around the patients insurance? 7:25 - The Madow Center for Dental Practice Success does data analysis and have found it extremely common in restorative but periodontal therapy is low.  Dr. Rich shares some dental stories and what he has seen as a dental coach. 10:38 - Check out Rich's speaking schedule where he will be appearing live: https://www.madow.com/speaking-engagement-schedule/ 11:28 - Rich makes some secret shoppers calls by bringing in some insurance questions.  Find out what questions are asked and if they decide to schedule an appointment with Rich.

Sometimes dentists and team members let the little things drive ourselves crazy! On this episode of The Madow Dental Podcast we respond to a listener who is doing just that. It will help you deal with the day-to-day dental practice frustrations. Then on our mystery shopper calls Dr. Rich poses as a patient who wants $6000 worth of treatment but just has one simple question. Can anyone handle it correctly? You need to listen! Highlights from "Dentists: We Drive Ourselves Crazy!" 0:10 - Dr. Rich introduces himself as co-founder of the Madow Center and welcomes all to the Dental Practice Fixers Podcast as host.  He shares what to look forward on today's podcast and why as dentists we drive ourselves crazy.  Also a crazy secret shopper caller is part of today's dental podcast. 1:14 - Rich shares the incredible sponsor STAX by Fatt Merchant is the way to go for all your dental credit card processing fees.  It is a low flat monthly rate that is a no-brainer for any dental practice office looking to save money.  Check it out at madow.com/save 2:30 - Are you on our E-newsletter?  Get dental practice building emails, it's free to join! Email us at info@madow.com 3:20 - Check out one of our recent questions from our listeners.  A credit card transaction was cancelled due to the high price.  Do you have the right to charge the fees of handling the credit card fees of over $80 to the patient?  Check out Dr. Madow has to say about this and what is the right thing to do in this situation. 7:25 - One suggestions is to purchase some "Statement of Delinquency Collection Forms" - The Madow Brothers developed these as the most effective patient collection form in history.  Keep your business on the right track. 9:17 - Rich shares the mystery shoppers calls and today it is about a crazy situation.  Rich asks the question as a new patient with four new crowns.  Do they try to get an appointment, check it out!

What's the best piece of advice ever given by a dental consultant? In this episode of The Madow Dental Podcast, Dr. Rich reveals what that is, and what it means to your practice. Then our mystery shopper calls take a weird twist, and we wind up with instructions on how to have the perfect voicemail message in your practice! For more information on The Madow Center, please go to www.madow.com Highlights from "The Best Piece of Advice!" 0:17 - Rich welcomes all viewer, listeners and explains the exciting things to look forward on the Dental Practice Fixers Podcast. 1:01 - If you get STAX you will not get ripped off with credit card processing fees.  They offer a low flat monthly fee.  Save some money at madow.com/save 2:00 - Dr. Madow was talking about the importance of answering the phone with another colleague.  It is so important.  You can be sure that if you send them to voicemail they are not calling back.  He shares some thoughts on this and what a new patient is thinking.  What does your voicemail say for your dental office?  Are you understaffed?  Find out how to know. 6:47 - Rich mentions that dentists should be trained how to answer the phone.  Any person on the team should be able to answer the phone and trained. 10:02 - Dr. Richard Madow shares some rules for voicemails in your dental practice.  These tips can help any dental office with their voicemail messages to help new patients.  You should also have a call to action. 11:36 - Rich shares some voicemail messages and then talks about them with listeners. 22:52 - Rich shares a telephone voicemail template to use buy encourages dental offices to use their own that works for them.  Check out more at madow.com Interested in dental snapshot?  Complete this form to get a free dental snapshot for your dental practice.   

In dentistry, it's super important to lead our patients to the next step, whether that is scheduling treatment, becoming a patient in your practice, or anything else. In this episode of The Dental Practice Fixers, Dr. Rich shares a story and a great quote that will demonstrate the importance of telling our patients what they need to do next. Then on our secret shopper calls, something AMAZING happens - you gotta hear it!   Highlights from "Why Our Patients Love To Be Led!" 0:20 - Dr. Rich Madow opens up the episode with welcoming dentists, dental team members, dental hygienists, dental assistants, patients, non-dental people. 1:00 - Rich shares one of his favorite quotes today from Jay Abraham: If you truly believe that what you have is useful and valuable to your clients, then you have a moral obligation to try to serve them in every way possible. 4:00 - Rich feels an obligation to share about the low flat credit card processing from STAX.  Check out madow.com/save to find out more. 4:40 - Rich shares a story about clients being led and how they want to be directed to the next step.  Check it out. 9:22 - Rich recommends to check out the elevator pitch.  Read more here. 10:40 - Check out madow.com for our products and total dental practice coaching. 11:35 - Rich starts calling the secret shopper callers and see what happens.    

One of the craziest things that dentists say is "my patients have a low dental IQ!" On today's episode of The Madow Dental Podcast, we will find out why that phrase is not only ridiculous, but downright dangerous! Along those lines, Dr. Rich shares one of the big mistakes he made early on in his dental career. And then we go to our secret shopper calls. But this week something REALLY crazy happens!! Did someone actually schedule the patient? Well, there's a lot more to it than that, so you gotta listen!!

In this episode of The Madow Dental Podcast, Dr. Rich fields a great listener question that will give you a lot to think about if you are considering ways to grow your dental practice. The question refers to opening up a satellite office! Then in our mystery shopper calls, we ask a very simple question: "Do you do cosmetic dentistry?" This should result in an instant appointment being made, right? Well, not so fast! You gotta listen to see what happened! Got a question for our dental podcast? Send it to info@madow.com

There is a word in dentistry that is so important your practice could sink without it, or at the very least, seriously underperform. On this episode of The Madow Dental Podcast, Dr. Rich reveals what that word is, and how a trip to buy some jeans made him realize how important that word is in dentistry. We close with three major lessons and three totally disastrous mystery shopper calls. You gotta hear them!! Please send any comments to info@madow.com, and enjoy The Madow Dental Podcast!!

Does everyone in your office truly understand why certain clinical decisions are made? For example, why would we do a crown instead of a two or three surface restoration? Scaling and root planing instead of a prophy? Do an endo in-house instead of referring? It's something we might not think about too much, but every single person on our team (yes, front office people too) will benefit by having the office "clinically calibrated." Best of all, it will end tons of confusion with your patients. That's what we cover on this episode of The Madow Dental Podcast. The trend continues on three mystery shopper calls when we ask why a crown would be needed instead of a "filling." The results? Oy gevalt!! You gotta hear them! If you like what you are hearing, please tell your friends about our show and leave us a good review. Got a question? Just send it to info@madow.com!

[heading] Special Edition | How to Be Superbold with Guest Fred Joyal! [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] Bold individuals seize life in remarkable, almost unbelievable ways. They succeed in business, in careers, and in love, and they have a great time doing it. Would you like to be one of them? For the 100th episode of The Dental Practice Fixers podcast, we have a very special guest who will show you how to do just that! Fred Joyal is the co-founder of 1-800-DENTIST, total legend, and one of the most influential people in dentistry. In this very special episode he discusses his brand new book "SUPERBOLD: From Under-Confident to Charismatic in 90 Days" and gives simple strategies any dentist or team member can use to improve their lives significantly. Don't miss it! [nectar_btn size="large" button_style="regular" button_color_2="Accent-Color" icon_family="none" text="GET A FREE DENTAL PRACTICE SNAPSHOT" url="https://qs103.infusionsoft.app/app/form/analysis"] [divider line_type="Full Width Line" line_thickness="3" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "Special Edition | How to Be Superbold with Guest Fred Joyal!" 0:09 - Can being superbold help your dental practice? Dr. Rich Madow opens today's podcast by inviting Fred Joyal to the 100th episode to The Dental Practice Fixers podcast. 1:15 - Rich mentions that STAX by FattMerchant is such an incredible partner for The Madow Center and help dental practices to save money.  You will save money so what are you waiting for.  Check out madow.com/save 2:05 - Rich introduces Fred Joyal.  Fred Joyal is the co-founder of 1-800-DENTIST and one of the most influential people in dentistry.  Fred just releases a new book entitled: "SUPERBOLD: From Under-Confident to Charismatic in 90 days" 4:50 - Rich asks his first question to Fred and wants to know if superbold applies to dentists?  Find out what Fred says.  Listen to this interesting discussion about reasons why some do not decide to be bold. 9:45 - Rich mentions about being bold is not necessarily a gift but can be taught.  Fred talks about how he used to be shy and things he missed out on because he wasn't bold.  In Fred's book, he shares his ways to get out of your comfort zone and start being bold.  It is a 5 step process.  Learn more about this.

Special Edition | How to Be Superbold with Guest Fred Joyal! Bold individuals seize life in remarkable, almost unbelievable ways. They succeed in business, in careers, and in love, and they have a great time doing it. Would you like to be one of them? For the 100th episode of The Dental Practice Fixers podcast, we have a very special guest who will show you how to do just that! Fred Joyal is the co-founder of 1-800-DENTIST, total legend, and one of the most influential people in dentistry. In this very special episode he discusses his brand new book "SUPERBOLD: From Under-Confident to Charismatic in 90 Days" and gives simple strategies any dentist or team member can use to improve their lives significantly. Don't miss it! GET A FREE DENTAL PRACTICE SNAPSHOT Highlights from "Special Edition | How to Be Superbold with Guest Fred Joyal!" 0:09 - Can being superbold help your dental practice? Dr. Rich Madow opens today's podcast by inviting Fred Joyal to the 100th episode to The Dental Practice Fixers podcast. 1:15 - Rich mentions that STAX by FattMerchant is such an incredible partner for The Madow Center and help dental practices to save money.  You will save money so what are you waiting for.  Check out madow.com/save 2:05 - Rich introduces Fred Joyal.  Fred Joyal is the co-founder of 1-800-DENTIST and one of the most influential people in dentistry.  Fred just releases a new book entitled: "SUPERBOLD: From Under-Confident to Charismatic in 90 days" 4:50 - Rich asks his first question to Fred and wants to know if superbold applies to dentists?  Find out what Fred says.  Listen to this interesting discussion about reasons why some do not decide to be bold. 9:45 - Rich mentions about being bold is not necessarily a gift but can be taught.  Fred talks about how he used to be shy and things he missed out on because he wasn't bold.  In Fred's book, he shares his ways to get out of your comfort zone and start being bold.  It is a 5 step process.  Learn more about this.

[heading] Do You Take My Crappy Insurance [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] One of the toughest telephone calls to handle is from a potential new patient who is “in network” or crappy insurance company that you don’t participate with. On this episode of The Fixers we give some advice on handling this situation properly. Then the fun begins with some Mystery Shopper Calls asking the same question. Did anyone handle it well? You gotta listen to find out, and to hear the “Magic Phrase” to use when you are asked this question! [nectar_btn size="large" button_style="regular" button_color_2="Accent-Color" icon_family="none" text="GET A FREE DENTAL PRACTICE SNAPSHOT" url="https://qs103.infusionsoft.app/app/form/analysis"] [divider line_type="Full Width Line" line_thickness="3" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "Do You Take My (Crappy) Insurance?" 0:11 - Dr. Rich Madow opens up The Dental Practice Podcast by asking listeners on how to answer those difficult questions like if you don't take their insurance plan. 0:50 - The easiest way to save money with your credit card processing fees is to switch to STAX by Fatt Merchant.  Check it out at madow.com/save 2:09 - Rich now talks about how to handle this potential call about taking their insurance.  He explains how to answer this caller and say the right things to win them into your dental office.  He has heard about other dental offices or dental coaches deceiving their new patients.  Why do that? 3:50 - Do you want to start off your relationship with a new patient by not telling the truth?  Have you tried this method?  Rich shares his thoughts on this. 5:36 - Talk about your benefits in your office and sell your practice to them.  Help this potential new patient know why they should book their dental appointment. 6:39 - Rich shares the mystery shopper's calls with the listeners.  Before he starts he talks about doing a FREE data analysis of your dental practice.  Find out your strengths and weaknesses.  What do you have to lose? Go to madow.com/snapshot 7:45 - Rich asks the dental practice office about his insurance and if they take it.  She how these dental front office staff response.

One of the toughest telephone calls to handle is from a potential new patient who is “in-network” or a crappy insurance company that you don’t participate with. In this episode of The Fixers, we give some advice on handling this situation properly. Then the fun begins with some Mystery Shopper Calls asking the same question. Did anyone handle it well? You gotta listen to find out, and to hear the “Magic Phrase” to use when you are asked this question!