Summary: One of the toughest telephone calls to handle is from a potential new patient who is “in-network” or a crappy insurance company that you don’t participate with. In this episode of The Fixers, we give some advice on handling this situation properly. Then the fun begins with some Mystery Shopper Calls asking the same question. Did anyone handle it well? You gotta listen to find out, and to hear the “Magic Phrase” to use when you are asked this question!
