ReTell Pharmacy

Ever have customers want to skip your line? And the patients who need refills but don't have the name or rx number and want you to "just fill all of them"? And finally, have you ever noticed that the rudest patients can often be accompanied by a relaxed, sweet partner? Me too. Let's discuss.

Don't forget to grab a copy of the new book: https://www.amazon.com/Indispensable-prescription-fulfilling-pharmacy-career/dp/1733512519/ref=sr_1_1?keywords=indispensable&qid=1553266691&s=gateway&sr=8-1 Learn what Alex and his team are working on at The Happy PharmD: www.thehappypharmd.com Thanks again to Alex for being on the episode and to all of you for your continued support for the show!  - M 

This week you guys sent in some great patients of the week and they were too good to not be shared. We dive into those and discuss the sad reality that pharmacists can have a God complex. Enjoy!

This week we had several submissions for POTW and they were too good to not be shared. And we get into the subtle power of sending out good vibes to your coworkers. Enjoy!

Do you have techs that are rockstars that you wish could get more recognition? Are you a tech that needs a little more appreciation? On the 30th episode of the podcast we circle back to the importance of celebrating your staff by answering the question: Should techs be tipped for their hard work? Some believe it's wrong to use interns as free labor while most pharmacies utilize them this way so, naturally, we need to discuss it. And finally, the insanity of transferring rxs for patients. Enjoy!

Ever have patients blindly pay for their rx, only to question the price afterward? Or patients who have a newly married name/hyphenated name and don't tell you so you can't find their rx? How about patients who abuse the courtesy of loaning medication to get them by until their next appointment? If so, you're not alone.

This week we jump into 2 different patients of the week, a few pharmacy news articles, and finish with sharing about one of the worst upgraded features in retail pharmacy: auto-fill. Enjoy!

Ever have patients who want you to talk on their phone to their spouse or doctor's office? How about an annoying question that has nothing to do with pharmacy that you get over and over and over. Me too. Let's talk about that plus all the issues that pharmacy managers deal with. Let's go!

Ever have those patients on the phone who yell at their spouse or family member and you get to listen to it? How about those who are unhappy and want to speak with the store manager? Have patients used the phrase "Well, it's supposed to be..." thinking that would get them anywhere? Yeah, me too. Let's talk about it.

Every pharmacy has the patients that will never be happy, no matter what. Ever need to fill a prescription and find you're just one tablet short? And finally, the on-hold music that makes you want to destroy your phone. Sound familiar? Let's talk about it.

You know when customers walk up and ask you where something is over the counter and can't find it after you tell them? Or how about when a patient has way too many questions that keep popping up in their mind during the biggest rush of the day? And do you think we have to deal with too much busy work? Let's talk about all of that and more!

Sometimes we have patient's who shouldn't be alone in dealing with their medicine and the pharmacy staff and it can be challenging. Also, it's 2019 so get ready to constantly still write "2018" on everything for the first few days. When doctor's write the wrong year on certain prescriptions, however, it can be a problem. And lastly, let's discuss some New Year's Resolutions that patients should (but won't) adopt. Enjoy!

2019 is upon us. Let's talk about some of the crazy problems that happen in the new year and realize that we're not alone. Also, the patient's that call and want you to get started on their rx even though they're holding it in hand. And there are so many issues that arise that require us to call a nurse/doctor and most of the time, they're closed. It's frustrating, so let's get into it.

On the episode today: customers who think their question is more important than your conversation with someone else. Also, the joys of back-billing an age-old prescription. And finally, it's time to get a little positive for the holidays. Merry Christmas!

On this episode (the big 2-0 woop woop) we jump into the patients who get angry when the doctor gives them a price for their medicine and it's (always) wrong. Also, the patients who want you to personally call them for EVERYTHING. Finally, the ethics of closing on time. Let's do it!