The Navigating Dental Insurance Podcast

While this is not an insurance related topic we felt that it was important for us to invite a friend and mentor, Dr Howard Farran to our show. During this episode Dr Farran talks about the power of using humor in your presentation. For those who have attended Dr Farran's live presentations you'll know he has a unique style of delivery that makes his lectures very fun and engaging. Howard Farran, DDS MBA is a famous international lecturer on faster, easier, more efficient dentistry. He has captivated audiences around the world with his innovative, informational and entertaining style. In his seminar entitled, “The Virtues of Profitable Dentistry” he gets down to the nitty gritty details of running a thriving family practice. He can show any dental team how they too can achieve their dreams and goals. Dr. Farran graduated from UMKC dental school in 1987. He earned his MBA from Arizona State University in 1999. He received his MAGD in 1998. He received his Diplomate in the International College of Oral Implantology in 1998. Dr. Farran has received wide-range recognition, such as being named Alumni of the Year by the University of Missouri in 1997, Arizona Public Health Dentist of the Year Award in 1995 by the Arizona Office of Dental Health, and the Arizona Award in 1989 from the Arizona State Dental Association for outstanding contributions made to the profession of dentistry efforts to fluoridate the water of Phoenix. Dr. Farran is the founder and publisher of Dentaltown Magazine, which is mailed to more than 120,000 dentists in 43 countries each month. Dr. Farran is also the founder Hygienetown.com, Orthotown.com and the flagship site, Dentaltown.com where more than 140,000 registered dental professionals share information with each other on a daily basis! Dr. Farran is the author of several dental practice management articles and multiple video series. His experience ranges from all aspects of practice management, including business planning, operations and finance, to e-commerce business and Internet marketing. Visit his personal website www.howardfarran.com. Please also check out his book “Uncomplicated Business” on Amazon found under the "book" section of his website. For questions or suggestions please email our hosts at help@veritasdentalresources.com.

Dr. Salierno received his B.S. from Muhlenberg College and his D.D.S. from SUNY Stony Brook School of Dental Medicine. He completed his formal training at Stony Brook Hospital’s General Practice Residency program where he focused on implant prosthetics. While in dental school, he was the National President of the American Student Dental Association. Today, he continues his advocacy efforts on all levels of the American Dental Association tripartite. On the national level has served on The Council on Ethics, Bylaws and Judicial Affairs, the Council on Scientific Affairs, and the Council on Dental Accreditation and Licensure. He also serves on the ADA New Dentist Committee representing New York State. He is a member of the Council on Membership and the New Dentist subcommittee for the New York State Dental Association. Locally, he serves as the Vice-President of the Suffolk County Dental Society. Dr. Salierno serves as co-editor of The Surgical-Restorative Resource, a website and e-newsletter dedicated to the team approach to complex care. He is also the Chief Editor for Dental Economics. He has presented numerous resources for dentists including lectures, articles, podcasts, and webcasts. He lectures internationally on clinical dentistry, practice management, and leadership development. Selected lectures may be viewed here. During this lecture Chris gives his perspective of the insurance industry as it relates to dentistry. He talks about analyzing the cost of a procedure and how to better make decisions on PPO participation based upon your cost. He also talks about taking patients from the want to the need and how the skill of patient communication is key in any practice. To learn more about the Dental Economics Principals of Practice Management Conference in July of 2017: http://www.principlesofpracticemgmt.com/conference.html Visit Chris' blog: http://thecuriousdentist.com To contact our hosts, Ben and Jordon, email help@veritasdentalresources.com

Dr. Mark Costes is far from a typical dentist and dental coach. During his career, he has been able to start or acquire over a dozen successful dental practices during some of the profession’s most challenging times. But Dr. Costes’s journey was not without its setbacks. In fact, he credits much of his success to the fact that he made more mistakes in his first year of private practice ownership than most dentists make in an entire career. What separated him from the masses, however, was the fact that he viewed each failure and roadblock as a learning experience and an opportunity to improve his business and life. This philosophy, as well as his decision to model the world’s most successful marketers and dentists, has led him to where he is today. Dr. Costes is founder of the Dental Success Institute, a company committed to helping dentists to achieve their full potential, while recapturing their passion for dentistry. He is also the founder of the Horizon Schools of Dental Assisting which has experienced explosive growth and has expanded to over one hundred and eighty locations throughout the United States. Dr. Costes is the International and #1 Amazon Best Selling Author of the book Pillars of Dental Success. His internet radio show, The Dentalpreneur Podcast now has listenership from over 130 countries worldwide. Mark and his wife Leslie have three sons; Bryce, Brendan, Brady and their dog Bear. They live in Prescott, AZ. Email Dr. Costes: info@truedentalsuccess.com Visit his website: www.truedentalsuccess.com Listen to his podcast here: http://truedentalsuccess.com/blog/category/podcast/ Email our hosts at help@veritasdentalresources.com

Dr. Lipsey’s passion for dental sleep medicine is what led him to notice the need for quality medical dental billing resources. As the founder and president of Dental Sleep Med Systems, Inc. since 2008, he has served as a full time consultant and national lecturer, assisting dentists as they implement or improve the dental sleep medicine areas of their practices. Now, as CEO of Medical Billing for Dentists, Dr. Lipsey shares his first-hand knowledge of the challenges faced by dental practices in balancing the best patient care with the limitations of the present system of insurance and billing. Working in both the medical and dental billing environment allows Dr. Lipsey to help communicate an easy to understand philosophy of what it takes to build a successful dental sleep medicine practice and keep it thriving with successful billing techniques. When you contact Medical Billing For Dentists, Dr. Marty Lipsey will be an integral player in the assessment of your practice’s billing needs. Call him at 866-602-6550 for more information. Dr. Lipsey is a board eligible Endodontist, who holds a California state dental license, and is a member of the American Academy of Dental Sleep Medicine, as well as the Alpha Omega dental fraternity. Call Dr. Lipsey at 866-602-6550. Visit his website: www.medicalbillingfordentists.com For Questions regarding this episode or to contact our hosts please email Ben or Jordon at help@veritasdentalresources.com

Chris has a Bachelor of Science in Business Administration from Utah Valley University, an MBA from Thunderbird University, a Master’s in Research Methods from Cranfield University (England), and a PhD from the Australian Graduate School of Entrepreneurship. In addition to starting 2 startups, Chris taught classes in entrepreneurship, marketing, economics, and small business management for 5 years in England and Australia. He currently teaches a class in entrepreneurship and is an Adjunct Faculty Member at Dixie State University. Chris began working in the dental field in 2011, overseeing the growth of multiple dental practices. He developed operational systems, trainings, and marketing platforms that bring together team members in a professional and fun culture. Chris worked in dental offices for 5 years while refining systems, checklists, marketing plans, and coordinating with doctors, front office, hygienists, and assistants to grow every aspect of the practices. With an extensive background in entrepreneurship education, Chris knows how to grow brands, implement operational systems that bring predictability and scalability, and create fantastic cultures that empower team members. We invited Chris to appear as a guest on our podcast because we believe that his “Patient Experience” training is needed in both Fee For Service and PPO practices. The patient experience in general is a key ingredient to transitioning from a PPO practice to a fully insurance independent dental office. Chris shares great tips and suggestions on how you can solicit patient referral opportunities by making sure that patients first have a great experience with you and your team. To learn more form Chris, visit his website www.elevatepractices.com. You can email Chris at Chris@elevatepractices.com. His office number is 435-359-2905. For questions or suggestions about this podcast please email our hosts at help@veritasdentalresources.com.

Minal Sampat is a marketing consultant, public speaker, registered dental hygienist, digital media fanatic, and an enthusiastic shoe lover! As a practicing dental professional who is also married to a physician, Minal understands first hand both the business and patient perspective of health services. During this episode Minal has shared a ton of great marketing tips that many of our clients have already implemented (through our private coaching efforts) and have seen positive results. One of those strategies is the live facebook videos. To receive a list of the digital resources that Minal uses and her ’10 Steps to Streamline Marketing’ text resources to 38470 Minal's website: www.marketinggmm.com Minal's email: minal@marketinggmm.com For feedback about this podcast, recommend a guest, or contact our hosts please email help@veritasdentalresources.com.

Jonathan created DentistMetrics to solve the problem facing many dentists – they have a complicated business and their time is stretched way too thin. Most dentists spend 15,000 hours learning to be a dentist but ZERO hours learning how to be a business owner. DentistMetrics aims to completely automate and outsource the bookkeeping, financial reporting, and tax portion of the dentist’s business so that they can focus on what really matters in their practice. By creating an automated workflow for the dentist and by focusing on showing dentists what numbers they need to be watching, DentistMetrics has allowed dental practices around the country to raise profits by hundreds of thousands of dollars a year. When not interviewing dentists on his podcast Start Your Dental Practice, coaching dentists on being a better business owner, or just nerding it up with business owners about ways to be more profitable Jonathan enjoys spending time going to the lake with his wife April, daughter Harper, and son Finn. He’s also been known to play golf. (poorly) Weird facts about Jonathan – he was once ranked in the top ten in the nation at whiffleball, played bass guitar in a rock band for eight years, and spent his college years playing semi-professional poker. To learn more about Jonathan’s work please visit his websites: www.dentistmetrics.com www.dentistmetrics.com/thegoal - go here to receive a free report about “The Fifteen Numbers that Will Make (or Break) Your Dental Practice” You can email Jonathan at jonathan@dentistmetrics.com. For questions, comments, or suggestions regarding this podcast please email our hosts at help@veritasdentalresources.com.

During this episode Tessina answers several of the most common insurance related quetions sent to us by the listeners. Per popular request Tessina has been asked to make a 4th appearance on the podcast to address certain key issues dental offices face. If you have a question or would like to make a suggestion about a future topic on this podcast please email Ben or Jordan at help@veritasdentalresources.com.

Laura Hatch is the owner of www.frontofficerocks.com and serves as an office manager at a Fee For Service she co-owns with her husband in San Diego. Having built a PPO practice in her husband between 2002 and 2005 in Baltimore; then starting from scratch in San Diego with a Fee For Service practice, Laura knows a thing or two about how to handle the insurance driven mentality that is so pervasive in the dental community. Laura brings real life experience on items such as membership programs, front office training, PPO mentality, dropping PPO's, and much more office management items drawn from her own personal experience. We invite you to visit her website, www.frontofficerocks.com, and click on the "Ask Laura" link to connect with her directly. For feedback regarding this episode, or to make a suggestion about future episodes, please email our hosts Ben and Jordan at help@veritasdentalresources.com

Dr. Phelps is a repeat guest of our podcast by popular vote. He appeared on Episode 12 where he talked about how to grow an in-house membership plan. We do discuss a lot about membership programs during this episode and Dr Phelps also explains the principals of influence. Influence is a powerful tool in any industry. You see what it’s done in politics in recent history but we won’t go there, much!  You can purchase his book "How to grow your dental membership plan" on Amazon. You can also contact Dr. Phelps at drchrisdmd@gmail.com. You can also check out his websites: www.membershipsavingplan.com or www.calltrackerroi.com, or www.drphelpshelps.com and his most recent website www.GetThemToYes.com and www.GoldenGooseScheduling.com

This episode is a reply of Dr. Mark Costes' interview with Qadeer Ahmed of ProCare Dental Services. During this Episode, Dr Costes interviews Qadeer from a dentist perspective. Qadeer speaks about the ProCare insurance replacement program. Both Jordan and Ben fully support ProCare's concept as they both are seeing, first hand, the ProCare program unfold throughout the country. With the permission of Dr. Mark Costes, we replay this episode and invite all of our listeners visit the Dental Success Institute online (www.truedentalsuccess.com). Subscribe to The Dentalpreneur Podcast here: https://itunes.apple.com/us/podcast/dentalpreneur-podcast-become/id983666208?mt=2&ls=1 Visit the Dentalpreneur Podcast website here: http://truedentalsuccess.com/blog/category/podcast/ Visit ProCare Dental Serives here: www.ProCareDent.com To play the locked video the password is: revolution2017

Gary Kadi is the CEO of Next Level Practice (www.nextlevelpractice.com). Known for his positive contributions to the lives of dentists and dental teams across the globe, Gary Kadi has been a devoted advocate for the whole of the dental community, their families, and their patients for over 19 years. Gary is a pioneer in leading the Oral Systemic Health Movement. His ground breaking documentary Say Ahh… is a go -to educational source for dental and medical practices, and hygiene, nursing, medical and dental schools. His mission is to have the public equate dentistry with over all health and for dentists and their teams to be a vital component of sustainable health and longevity. His trainings, educational workshops, and annual implementation coaching programs provide dental and medical teams a systematic process for team engagement and patient treatment acceptance. Gary and the teams he collaborates with are on a mission to get 30 million people healthier by the year 2020. During this episode, Gary explains his 5 key ingredients to help dentist get off of the PPO treadmill. After years of studying the reoccurring challenges of team, finance, and patient issues facing dentists for years he had a breakthrough. It came in understanding the business model dentists were fighting to fix was created by a non-business practitioner who could throw up a shingle and be successful. He discovered the source of getting dentists off the drill, fill and PPO treadmill. This is an informative webinar filled with tons of great education and information. For those seeking to learn more from Gary please email him at gary@nextlevelpractice.com or call him at 212-388-1712.

Since the internet was created the world has become a much smaller place. The vast majority of the American public use technology as a means to make life or work more efficient. Despite the advances in technology, online chatting with patients still seems to be a foreign concept in dentistry. During this episode we learn that online chatting in an effort to acquire new patients is actually not a bad idea. In fact, we learn that practices who offer sedation attract a segment of the population that fear the dentist. But outside of those who suffer from dental phobia, having a chat function on your website can compliment web presence efforts in allow new and existing patients to communicate with you in a convenient manner. Beth is the co-founder of Ace Chat Service. To learn more about web chat services please reach her at: beth@acechatservice.com www.acechatservice.com 720.722.0223 We've also negotiated the following deal for our listeners: $99 1st month Get Started Promo Includes: · Daily Website Monitoring · Total Site Link Verification · Personalized Database · Activation Fees · Implementation Code · Consultation with your Webmaster · 1st Full Month of Live Chat Service! For feedback regarding this episode or to place a request for future podcast content please email help@saynotoppos.com.

Dr. David is a practicing dentist in Vail Colorado. Yes that's Vail where the famous Vail ski resort is located. Not only does Dr. David live the good life, he hosts a very popular podcast called the Relentless Dentist Podcast (www.relentlessdentist.com). Dr David is known for his giving attitude as evident through the free information he shares on his podcast. In this episode, Dr David shares his experience in dealing with PPO's. We also has him for advice for dentist who are struggling to get by. Dr David introduces us to a powerful episode on the Relentless Dentist Podcast given by Dr. Steven Rasner. To listen to Dr. Rasner's interview please visit this link:http://relentlessdentist.com/steverasner/ To contact Dr. David with questions please feel reach out to him at david@vailvalleydentist.com. For comments or feedback about this episode or to make a suggestion about topics or guests for future episodes please email our hosts at help@VeritasDentalResources.com

Lately we've received a lot of emails from young doctors who are struggling to make ends meet. Jordan and Ben share their stories about when they opened their own businesses and the struggles they went through before they achieved success. This episode is dedicated to the listeners who are early in their careers or listeners who may be struggling with their businesses in general. We believe business ownership is meant to be tough and firmly believe that all of you have the ability to see far more success than you've dreamed of. Here are some motivational videos to lift your spirit: https://www.youtube.com/watch?v=VrEiQZDpCH0 (Buster Douglas defeating Mike Tyson) https://www.youtube.com/watch?v=AC3bs9abjQ0 (Dr. Carl Metz turning his practice around and winning a Lamborghini Contest at the Scheduling Institute) https://www.youtube.com/watch?v=LZe5y2D60YU (Your Why by Michael Jr.) https://www.youtube.com/watch?v=ACxwq77wD4k (The law of the harvest by a cute chick named Tiffany Peterson)