The Navigating Dental Insurance Podcast

Jennifer has spent over 20 years working in and with dental practices as a hygienist, trainer and consultant. Jennifer has always been passionate about efficiency and productivity, and founded Virtual Dental Office to help practices save time on insurance training and tasks. Jennifer then developed The Achievement Blueprint, an online execution and results program that helps teams get things done and accomplish their goals faster. Contact Ino: jennifer@virtualdentaloffice.net jenniferschultz@extradent.com

In this episode Jordon Comstock and Alan Mead talk about how they got started podcasting, casual Dental talk and voices of dentistry! Come see us at Voices of Dentistry - https://voicesofdentistry.com/

Kiera is the owner and founder of Dental Placement Pros and Kiera's Dental Consulting. She is partner in Zen Dental Supplies, consults in 50 client offices NATIONWIDE, recruits for over 60 dental offices nationwide, owns dental offices, and has decided that she would find a way to POSITIVELY CHANGE the world of dentistry and constantly pushes herself to hold true to this vision. Kiera has been featured on podcasts including: Dentalprenuer podcast with Mark Costes, The Thriving Dentist with Gary Takacs, Start Your Dental Practice with Jonathan Vanhorn, Shared Practices with Richard Low, and Growing Dentist with Naren Arulrajeh. Kiera is PROUD of the for purpose business models implemented in her businesses and is passionate about making a difference in the day to day life of people just like you! Contact info: kierasdentalconsulting@gmail.com www.thedentalmasters.com

Laurie Owens, CPC, CPB is the Director of Medical Billing Education for imagn Solutions. She brings over a decade of experience educating dental practices on billing medical insurance and the techniques to get claims paid. Laurie believes that patients should be able to utilize their medical insurance for procedures due to oral systemic conditions. Through on-site training, medical billing courses, Seattle Study Club lectures, and follow-up consulting, Laurie has assisted dental practices in successfully billing medical insurance to collect benefits that would have otherwise been unclaimed. Her training on medical billing has increased practice revenue and patient. Contact info: satisfaction.laurie@imagnsolutions.com www.imagnsolutions.com 425-280-1542

I absolutely LOVE Penny Reed! She always takes time to craft the best content for our podcast and for her live events! I hope you enjoy this episode as much as I did - Jordon Penny Reed is a dental practice speaker, coach, and author of the book Growing Your Dental Business. She coaches dentists and their teams to raise the bar on their performance and create an office culture where the entire team looks forward to coming to work every day. As a result of her work, participants and clients share that their team is more energized, more productive, and takes more ownership of their roles and responsibilities in achieving results. Penny began her career in dental office management in 1992. She discovered a passion for helping others grow their practices and has been coaching dentists and their teams since 1994. She has been named a Leader in Dental Consulting by Dentistry Today, from 2007 to 2018. She is a member of the Speaking Consulting Network, National Speakers’ Association, and the American Association of Dental Office Managers. Penny is also the past president of the Tennessee Chapter of the National Speaker’s Association. In addition, she is the creator and host of the podcast, Growing Your Dental Business. Penny lives in Tennessee with her husband Rob and is the proud mom of Brooke and Savanah. She has an addiction to the Disney theme parks and is always planning her next trip or dental retreat near the magic. Checkout her Disney retreat website at www.magicaldentalretreats.com

In this episode Jordon Comstock and Genevieve Poppe talk about the Insurance anonymous event as well as why your dental membership program is failing and what to do about it. www.boomcloudapps.com

Since the internet was created the world has become a much smaller place. The vast majority of the American public use technology as a means to make life or work more efficient. Despite the advances in technology, online chatting with patients still seems to be a foreign concept in dentistry. During this episode we learn that online chatting in an effort to acquire new patients is actually not a bad idea. In fact, we learn that practices who offer sedation attract a segment of the population that fear the dentist. But outside of those who suffer from dental phobia, having a chat function on your website can compliment web presence efforts in allow new and existing patients to communicate with you in a convenient manner. Beth is the co-founder of Ace Chat Service. To learn more about web chat services please reach her at: beth@acechatservice.com www.acechatservice.com 720.722.0223 We’ve also negotiated the following deal for our listeners: $99 1st month Get Started Promo Includes: · Daily Website Monitoring · Total Site Link Verification · Personalized Database · Activation Fees · Implementation Code · Consultation with your Webmaster · 1st Full Month of Live Chat Service!

Elijah is a flat out go-getter. He owns www.dentalhub360.com, www.smilesatsea.com, and recently published a book called “Serial Entrepreneur: From Startup to Success” which you can find on Amazon. Simply said, he’s a marketing genius and has a drive to find success. During this episode Elijah talks about his “why” and how he found it at age 15. Since then he’s been on a mission to find success on many different platforms. He served as a dental hygienist for years and has now found his way into coaching, consulting, and education. He’s a great motivational speaker with the type of passion that makes you feel good. Seriously, within 1 minute of talking to Elijah you’ll feel good about yourself! To learn more about Elijah and his work please visit the websites above and purchase his book on Amazon by clicking on this link: https://www.amazon.com/Serial-Entrepreneur-Startup-Elijah-Desmond-ebook/dp/B07K4WRJDN/ref=sr_1_1?ie=UTF8&qid=1541632875&sr=8-1&keywords=Serial+Entrepreneur%3A+From+Startup+to+Success To contact our hosts please email help@veritasdentalresources.com

In this episode We discuss the value of predictable recurring revenue in terms of a membership program and what the revenue stream does for practices and businesses. We also talk about how to increase value for you practice. About Trent Read: - Part owner / Partner of Economics Partners 2014 - Present - CFO of outdoor consumer products company Goal Zero from 2012 to 2014 helping lead it to a sale to NRG - CFO of online marketing company OrangeSoda from 2010 to 2012 helping lead it to a sale to Deluxe - Six years of investment banking at Deutsche Bank and Wells Fargo - Two years as a Senior Financial Analyst at Honeywell - MBA and BA from BYU Email: trent.read@econpartners.com URL: www.econpartners.com

Dr. Shelburne, an honor graduate from VCU’s Dental school, opened a private general practice in Pennington Gap, Virginia in 1981. In 2008, he surrendered his dental license to practice dentistry after being convicted of healthcare fraud and was sentenced to 24 months in Federal Prison. Now a subject matter expert for the ADA and a nationally known speaker, writer, and consultant, Dr. Shelburne candidly shares his mistakes, his experiences, what he learned as a result, and how to avoid the same life altering experience. His goal? To increase legitimate reimbursement while reducing risk and to keep you out of prison. Website: www.royshelburne.com Email: roy_shelburne@hotmail.com

Alex Nudel, founder at RevenueWell, has more than 20 years of experience as a recognized dental industry speaker, practice growth specialist, successful practice owner, and digital entrepreneur. As a dental practice owner, he realized the need for an easy way to handle the routine communications associated with running a practice. He founded RevenueWell to meet those needs, freeing the doctor and staff to focus on what they do best: serving the patient. anudel@revenuewell.com RevenueWell.com

Kevin is a well known digital consultant in the dental industry. Thousands of dental practices call him the “go-to” professional for coaching and training. He is widely active with local and state dental organizations and societies. Kevin is creative, innovative and is very business savvy, and he helps thousands of dental practices grow their brands and bottom lines. Dental entrepreneurs admire him for being an effective communicator and a strategic planner, with exceptional organizational skills. Kevin has the right METHODology for training diverse teams on the effective importance of systems and technology in order to create more efficient business environments. He is also a PRO in dental administrative systems, internal and external marketing, and strategic planning. That’s right, Kevin offers dental entrepreneurs with the right tools they need so they can achieve instant success. In a world of “adapt or die,” he will shift your mindset so that you think how patients do in today’s digital world, one that is highly competitive. If you want to better connect your dental practice with your community, then call on Kevin and get busy growing! kevin@methodpro.com www.methodpro.com

The truth is, we shouldn't be ignoring these reference guides. Dental Reference Guides are available to every dentist whether you participate with insurance or not. They serve as a guide on what each insurance carriers cover, what they downgrade to, and what their policies are for certain billable procedures. In addition to good coding training, Melissa believes the Dental Reference Guides (referred to as DRG's)as a bible for coverage and should be obtained and ready by insurance coordinators every year. In addition to talking about dental reference guides, Melissa talks about the power of pre-authorizations. Many offices ignore the power of pre-authorizations because their experience in obtaining pre-auth's lead them to believe that pre-auth's will slow down treatment. The truth is, when you get insurance in the habit of sending pre-auth's, the time in getting pre-auth's back go down to 3 to 5 days. Melissa talks about the power of pre-auth's that most dental offices are unaware of. To contact Melissa with questions email her at reigndentalcontrol@protonmail.com. To contact our hosts please email help@veritasdentalresources.com.

Vice President of Healthcare for Podium +We work heavily in the dental space with the massive DSO’s to single location dentist. +My education and experience has been primarily centered around psychology with a focus on customer and patient experience. Your website is no longer your front door, Google is.” There’s a common misconception that by investing a ton of time and money into your site, you can attract more business. This was definitely the case 10 years ago. Today, 83% of your traffic is determined by a non-owned web property such as a Google My Business page, Facebook or Yelp. If those don’t pass you on, the cleanest of websites will only collect the scraps. Those properties are the new front door for your practice. Contact info: Podium.com craig.daly@podium.com

Katherine Eitel (Eye-Tell) Belt is an international speaker, communication coach, and the CEO of LionSpeak … a company dedicated to teaching un-scripted, consistently exceptional communication skills. Today, Katherine will show us how to create a crystal-clear message and inspire our patients and team members to action every time we speak… to build a stronger practice, empowered team, and accelerate our own careers. And Katherine can definitely spot good communicators! She has evaluated over 2,000 mystery shopper calls, coached over 100 speakers, and consulted for companies such as Care Credit, Henry Schein, Patterson, and Philips Oral Healthcare. She’s a Spotlight-on-Speaking Champion and the recipient of the Linda Miles Spirit Award. An interesting fact about Katherine: She’s a transplanted Texan living in Southern California, but she is still very much a country girl at heart! She and her husband, Tom, live on seven acres where they raise pastured, free-range chickens and spend a lot of time creating innovative ways to keep a very tenacious weasel out of the chicken coop! Here to talk to us about how to bring that same level of tenacity and innovation to our own life and business, please help me welcome Mrs. Katherine Eitel Belt! Contact info: www.LionSpeak.net Katherine@LionSpeak.net 9512011973