The Navigating Dental Insurance Podcast

Dr. Amy Cook is a general dentist in Auburn where she has practiced since 2006. She serves as a delegate for the American Dental Association, Washington State Dental Association, and the Seattle-King County Dental Society. In addition, Dr. Cook lobbies in Olympia regarding important dental legislation and drafted the origin of a piece of legislation that passed unanimously through the Washington State House and Senate in 2015. She has served on the Executive Council for the Seattle-King County Dental Society, and currently serves on the the South King Multicare Foundation Board, and the Blue Ribbon Committee for a Healthy Auburn. Dr. Cook actively promotes access to care for our poor and vulnerable populations by treating patients thru Donated Dental Services for the Disabled, Domestic Abuse Women’s Network, Medicaid patients, Alzheimer’s patients, and veterans. She is currently working with the Wa State Dental Association, DEA, and NWHIDTA to raise awareness among dentists and dental patients regarding use of the PMP, safe prescribing practices, and reducing diversion in our communities. During this episode Dr. Cook talks about how Delta bullied her with the threat of placing her on Delta’s focus review. Dr Cook took her frustration against Delta and helped to create legislation in the state of Washington that forces insurance carriers to be more transparent with where insurance premium dollars are spent. She’s an example of how a single doctor can make a huge impact in advocating on behalf of dentists who are dealing with insurance crap day in and day out. To contact our hosts please email help@veritasdentalresources.com

This episode provides pure education on how or when a dental office can drop certain PPO networks. In no way does this podcast support or promote PPO boycotting in any way. The intent of this podcast is to provide education on how doctors can identify if they are ready to drop any PPO network and how to properly prepare themselves for a transition to out –of-network. Our Guest, Bill Rossi, has over 35 years of experience in dental practice management. He and his associates are actively involved in the ongoing management of over 250 practices. They deliver more results to more clients in the upper Midwest than all other consulting firms combined. Bill says, “Each month we monitor over 30 million dollars worth of dental activity. Each year we do over 600 on-site consultations. This gives us a deep and wide frame of reference. Our clients expect straight talk and good results and that is what they get. We know how to bring out the best in you and your staff to get things done. We promise we will never pressure you or ask you to pressure your patients. You will never be locked into a contract. You will not be subjected to boring meetings and canned programs. You will receive top-notch management support. You will be in control of what happens in your practice.” To contact Bill please call him at 952-921-3360. His website is www.advancedpracticemanagement.comwhere you can find a number of articles and references about his work with offices nationwide. To contact our hosts please email help@veritasdentalresources.com.

For many decades, Joann Leon, has worked alongside various doctors from international backgrounds she has obtained extensive knowledge in management, insurance contracting and clinical aspects of various types of dental practices. Joann is able to provide unbiased, objective advice on selecting the right insurance plans, maximizing fee schedules, and streamlining accounts receivable collections. Certified Procedural Quality Assurance Consultant Eagle Soft Setup Insurance Credentialing & Contracting Dentrix Software Setup Human Resources/Legal Compliance Easy Dental Software Setup Filing Grievances Insurance/Patient New Practice Startup/Established Practice Analysis Fee Schedule Analysis Loss Prevention/Staff Accountability Digital/Hard Copy Filing Front Desk Employee Training Purchase/Sale of Practice Audit Preparation of Charts In her spare time, she enjoys spending time with her sons and grandchildren; serving her spiritual community as a lector and Eucharistic minister. She enjoys spiritual retreats at least twice a year, the beach, dancing, and going out on scenic drives. Contact JoAnn: admin@dentalpracticesolutions.com To contact our hosts please email help@veritasdentalresources.com

In this BoomCloud mini series we talk about the importance in marketing. Most practices start membership programs and do nothing to market and promote their program. Marketing is essential to get a ROI (return on investment) from your program. About Kiera Starting out as an assistant in California, Kiera found her niche and knew she connected well with patients, doctors and staff. With this knowledge, Kiera advanced her career to working front office, followed by working at Midwestern University College of Dental Medicine for three years, then helping a Midwestern University graduate start her own practices straight out of dental school, to finally opening her own company to help several doctors reach their highest potential. Knowing firsthand what it takes to be an assistant, front office, office manager, dental student, and owning and buying dental practices, Kiera has a wealth of knowledge and experience that she will bring to you and your office in a fun, practical way that delivers impressive results time and time again. https://www.kierasdentalconsulting.com About Jordon Jordon Comstock has been in the dental industry for over 10 Years. He started out managing his family’s dental lab in Salt lake City, Utah. Jordon Studied Business, Marketing, UX/UI design at The Art Institute of Salt Lake City. As he was managing the lab, he built a sales and marketing department from scratch and helped grow its revenue by 165%. He also oversaw the finacial department and helped create systems and reporting to help the compnay understand the numbers. Jordon was introduced to the concept of an in-house membership program by some of the lab’s clients. Jordon has always been an entrepreneur since an early age and has started 4 different start up companies. He became curious about how practices were managing a membership program. He quickly realized that practices needed a system to manage a program and began sketching out the initial design for BoomCloud in 2013. Jordon has expirience growing start ups from the ground up. He is a bootstrap entreprenuer and understands how to grow a company without 3rd party funding. Jordon’s main goal is to help as many practices as he can using BoomCloud to help grow practices, create recurring revenue for them and reduce dependence with insurance comapaies. He truly cares from his team, customers and products. www.boomcloudapps.com

In this episode Jordon Comstock and members of the BoomCloud team have created a mini series on our podcast where they will be sharing tips on membership programs and other great advice in todays dental market. Today Jordon Bring's Parker Williams , BoomCloud Marketing and Membership program specialist on the show to discuss 8 reason why a dental practice needs an in-house membership program. Website: www.boomcloudapps.com

Owned and managed a private practice dental office for over twenty-one years. While still in dental school, he began his investment in real estate by joint-venturing with his father on their first rental property in 1980. Three years later, they sold the property and David took his $25,000 capital gain share and leveraged it into thirty-one properties that produced $15,000 net cash flow fifteen years later. Multiple health crises suffered by his daughter, Jenna (leukemia, epilepsy and a liver transplant at age 12), caused David to leave practice so that his time could be spent with his daughter. Unfortunately, a divorce and failed practice sale provided additional set backs that he had to work through. Today, David is a nationally recognized speaker on creating freedom, building real businesses and investing in real estate. He authors a monthly newsletter, “Path to Freedom” and hosts “The Dentist Freedom Blueprint” podcast. Freedom Founders Mastermind Community has grown to over fifty members, providing the pathway to freedom for many professional practice owners.

From terrified dental patient to popular international speakerand dental consultant, Lois Banta, CEO of Banta Consulting, Inc., has been involved in dentistry for more than 30 years. With extraordinary insight into the dynamics that make a practice successful, Lois delivers her message with enthusiasm and heartfelt conviction. Lois Banta’s SCI approach (See, Commit, and Implement) has allowed her to take practices from mediocrity to excellence. Her no-nonsense approach and tenacity have earned this 5 ft. tall dynamo the apt reputation, “Ten Feet Tall & Bullet Proof.” As a staff trainer and team builder, Lois has an effective way of teaching the entire dental staff how to move in the same direction, while doing their individual tasks. Her recipe for success is for practices of all sizes and her program a “must have” for dentists who are committed to reaching their potential. Lois is CEO, President and Founder of Banta Consulting, Inc., a company that specializes in all aspects of dental practice management. Lois has over 32 years of dental experience and consults and speaks nationally and internationally. She is the new owner of The Speaking Consulting Network, and a member of ADMC and AADPA. To contact Lois: Office-816/847-2055, Address: 33010 NE Pink Hill Rd, Grain Valley, MO 64029, Email: lois@bantaconsulting.com or check out her website: www.bantaconsulting.com. We love you Lois! Thank for sharing your wisdom and knowledge! To contact our hosts please email help@veritasdentalresources.com.

Theresa Narantic, has been in dentistry over 35 years growing dental businesses and dental teams. An expert in efficiency, she has worked successfully to begin practices from scratch start-up, transition and assisted with acquisitions. Theresa shares her understanding in all areas of management and leadership in general dentistry and specialty. In 2003 Theresa began her own business which focused on guiding Drs. with the start-up process through the first years of business to improving productivity and profitability which has been key to seeing their business flourish. Marketing, team training, treatment presentation and hygiene development are some of the areas she has successfully helped dental practices initiate and strengthen within their businesses. Theresa joined PPC in 2002 and is the Consulting Partner for the firm. Prior to becoming a member of the team at PPC, she was a senior consultant for a national consulting company and successfully completed continuing education with Dale Carnegie. Her passion for helping others was an obvious complement to a career in the health care field. In 2006 Theresa was sponsored into the Academy of Dental Management Consultants by Dr. Paul Homoly where she joined a field of members of distinction and has previously been of the Board of Directors. Theresa is also a member of AADOM--American Association of Dental Office Managers and an active member of SCN, Speaker Consulting Network since 2011. In addition to consulting, she writes, speaks and presents in webinar formats for many organizations. One of the most gratifying areas of personal success has been assisting dental team members achieve their potential by changing the self images of young women from being job-oriented to career minded. Theresa is also a highly regarded D1 collegiate, USAV and IHSA volleyball official. She loves spending time with her family and friends which frequently involve traveling. Visit Theresa’s website to learn more about her and her work: speaker.dental Call her at 855-929-2555. To contact our hosts please email help@veritasdentalresources.com

Like Ben, Logan comes from the DSO world where he's managed every business aspect of a group practice. Through his vast experience in managing multiple locations, Logan learned key elements in building fee for service practices that focused primarily on cosmetic dentistry. In a day and age where dental insurance is becoming increasingly more difficult to deal with, building a patient base and practice that is largely non-insurance dependent is very attractive for many dentists. Logan has created a system proven to produce more cosmetic cases in a dental practice. During this episode, he shares some of his secrets on how cosmetic dentistry is still alive and thriving, and how a cosmetic practice can distance yourself from the chains of dental insurance. To learn more about Logan and his techniques please visit his websites: https://www.ljdentalservices.com/about https://www.newsmilesbyljds.com/#ContactUs To contact our hosts, please email help@veritasdentalresources.com.

David Harris is Prosperident’s Chief Executive Officer. Overcoming a troubled adolescence, David Harris has become Dentistry’s Embezzlement Expert. David founded the company that became Prosperident in 1989, and built it into the world’s largest firm specializing in the investigation of financial crimes committed against dentists. Prosperident’s team of specialized investigators is consulted on hundreds of frauds annually committed against both general dentists and dental specialists. David is a Certified Fraud Examiner and a licensed private investigator. He has a graduate degree in applied mathematics and a CPA. David also belongs to several organizations for dental consultants and speakers. David has been interviewed on the subject of embezzlement by every leading dental publication. He is also a prolific writer and authors a dozen or more articles annually that appear in major dental publications. David has lectured at universities in three countries in the faculties of business, law and dentistry. In addition to his investigative successes, David in considerable demand as a speaker. He normally speaks to dental audiences fifty or more times per year and has been described as a highly entertaining and engaging speaker who draws on a vast amount of experience in his field. For more information on having David as a speaker, please click HERE. David says that his favorite moment is hearing the noise that a prison cell door makes when it clicks shut on an embezzler. Contact David using these links: dentalembezzlement.com emergency@dentalembezzlement.com To request the Embezzlement Risk Questionnaire, send an email to request@dentalembezzlement.com To contact our hosts, please email help@veritasdentalresources.com.

You produced it... Now collect it! Take a look at your insurance aging report... Today's guests feature Davy Clay and Josh Smith of Dental ClaimSupport speaking on the importance of insurance billing in your practice. These expert dental billers and their company have a vast understanding of the dental insurance world and are here to give you tips to ensure you collect what you produce. They will hit on three simple ways to improve collections and answer questions regarding denials - whether they can be appealed, secondary claims- whether you should accept them and how to handle them. Please enjoy the show, and feel free to reach out to Josh and Davy at josh@dentalclaimsupport.com and dclay@dentalclaimsupport.com. Dentalclaimsupport.com or call them at 912-355-6100. To contact our hosts please email help@veritasdentalresources.com.

Dr. Phelps is an entrepreneur and general dentist who owns multiple practices in the Charlotte, NC region. He graduated from the University of North Carolina at Chapel Hill in 1998 with a BS in Biology and in 2003 he graduated Magna Cum Laude from the prestigious Nova Southeastern University, College of Dental Medicine in Ft. Lauderdale Florida. From 2003 to 2010 his passion for business and his flair for marketing and promotion showed through when he increased the revenue of his practices ten times. For 2013, when most of the dentists were struggling to produce what they had from the year before, Dr. Phelps’ practices grew by $2,000,000. One of his secrets was a passion for the Science of Persuasion and how to ethically use Dr. Robert Cialdini’s Principles of Influence to set the stage for his patients to say YES to the requests he and his dental team ask of them. Having received the honor of being named a Certified Trainer in Dr. Cialdini’s Method of Influence, Dr. Phelps offers an exciting two-day course to educate you on the principles, show you how he uses them in his practices and how you can incorporate them into your business. You can purchase his book “How to grow your dental membership plan” on Amazon. You can also contact Dr. Phelps at drchrisdmd@gmail.com. You can also check out his websites: www.membershipsavingplan.com or www.calltrackerroi.com, or www.drphelpshelps.com. To contact our hosts please email them at help@veritasdentalresources.com.

Melissa discovered a mistake within the United Concordia contract and online publication on how the dental plan should be administered to military dependents. This is a must listen! Enjoy! Link to read the DOD contract for Tricare Dental: https://www.fbo.gov/index?s=opportunity&mode=form&id=0361bcd27fad895bb3fcff2e7d9de91e&tab=core&tabmode=list Information regarding Access to Providers and non-par status zones is on page 26 of J-5/Attachment 5 To view the Dentists DRG (Dental Reference Guide): Login with office credentials here and select Dental Reference Guide: View page 32 section 13. https://www.uccitdp.com/dtwdws/dentist/article.xhtml?content=dentist-reference-materials To view the Patients Version: Dental Benefits Guide , (COB scenarios are on page 53 and 54) https://tricare.mil/CoveredServices/Dental/TDP Here is the link to all provider contracts, you do not need a login to pull the information. https://www.uccitdp.com/dtwdws/dentist/article.xhtml?content=dentist-applications To contact Melissa email her at reigndentalcontrol@protonmail.com.

​Andy Cleveland “The Dental Accounts Receivable Ninja” has been in the Patient Revenue Cycle space for 20 years and has served a variety of capacities. After earning an advanced degree, he started working with dental practices on the collections floor motivating difficult patients to pay on everything from hygiene visits to full mouth restorations. Learning the business from the ground up, I developed a proficiency in recovering lost revenues for dentists and rose to the top of the field. Being passionate about this area of the dental office, he transitioned into consulting and has enjoyed making a more profound impact in the dental community. During this episode Andy discusses why accounts receivables are out of control for some offices and how a messy AR can contribute to additional unnecessary write-offs. To contact Andy please email him at arninja@andycleveland.com. To contact our hosts please email help@veritasdentalresources.com.

Kiera is the owner and founder of Dental Placement Pros and Kiera's Dental Consulting. She is partner in Zen Dental Supplies, consults in 40 client offices nationwide, recruits for over 60 dental offices nationwide, owns dental offices, and has decided that she would find a way to positively change the world of dentistry and constantly pushes herself to hold true to this vision. Kiera has been featured on podcasts including: Dentalprenuer podcast with Mark Costes, The Thriving Dentist with Gary Takacs, Start Your Dental Practice with Jonathan Vanhorn, Shared Practices with Richard Low, and Growing Dentist with Naren Arulrajeh. She is currently helping to sponsor the Midwestern University Glendale, AZ's College of Dental Medicine's mission trip to Tonga along with sponsoring a student to continue to grow and impact the world of dentistry. When she isn't working, she loves to travel the world. In 2017 alone she has visited 43 USA states and will visit all 50. Year-to-date she has visited 6 additional countries. She loves to meet new people, relish in new cultures, and finds joy in seeing the world through new perspectives. She's an avid runner and will always say yes to cotton candy ice cream and a day trip to the beach. Kieras Links: https://www.kierasdentalconsulting.com https://www.dentalplacementpros.com/ To contact our hosts please email them at help@veritasdentalresources.com.