Command Control Power

Topics: - Managed Services requires a change of mindset: it's a value-based approach to billing, not time-based - references: Value-Based Fees, The Consulting Bible, and Million Dollar Consulting Proposals by Alan Weiss - strategies for migrating break/fix clients to managed services model - importance of trust, educating the client, and setting expectations / Memorable Lines: "this is the amount of money we charge per month and it includes these services" - Luis

Followup: - Sam's Office365 email migration / Topics: - enlisting help from outside consultants; no one does things the way you do; importance of communicating with clients - social media for professionals; how to gain followers; who do you want to follow you? great way to get support from vendors; advice from Allen Hancock: want great followers, post nice things about vendors - ACN Locator Ratings and Reviews; Google Places, Google Plus - best mobile workstations: MacBook Air 11-inch vs. 13-inch; remote support from iPad - Tile: product for locating objects - Leap Motion: looks cool! - Backup: mirror vs. clone; examples of backup strategies: Time Machine, Carbon Copy Cloner, Archiware P5 (formerly PresSTORE), CrashPlan; the 3-2-1 rule of backup; is needing two forms of media an outmoded idea? reference: the DAM book by Peter Krough

- pros and cons of cloud-based solutions - clients don't understand the cloud - storage issues with people moving to flash storage with limited space (e.g., MacBook Air with 64/128 GB) - backing up locally vs. to the cloud - Mail Service on Mac OS X Server; backup and restoration considerations - Kerio Connect and Microsoft Exchange; built-in backup and restore options - private cloud services - DropBox security considerations, and secure alternatives - get comfortable with saying "no" by repeating it to yourself - charging for the discovery process and protecting yourself when writing a proposal; offering a free introductory hour - clients stumbling on support from rogue third-party companies when trying to find first-party support - clients accidentally moving the Microsoft User Data folder or iPhoto database; iPhoto used to allow iPhoto Library to be in the Trash! - Time Machine does not back up the Trash, but some clients store data there - question from the audience: "What part of your job, as an Apple consultant, do you enjoy most?"

We discuss aspects of app development including working with contractors, outsourcing, and providing end user support, and explore some pitfalls including user confusion and bias toward negative reviews. Naturally, we also manage to talk shop. Jerry shares his encounter with permissions issues after migrating from a Time Capsule backup to a new Mac that came home from the Apple Store with a new user account, and Joe describes similar permissions issues when migrating from a clone of a corrupted Time Capsule backup. We also discuss the importance of protecting sensitive data with FileVault 2, and compare it to PGP Whole Disk Encryption and legacy FileVault. Plus, a live calendar check with three consultants!

First we hear from Alan McCullough of Zen IT as he and Sam reflect on Advanced Camp, followed by a group discussion panel featuring CV Rao of TechOne Centre and Colleen Beale of Data Networks.

Featuring a pro tip for fixing broken network jacks from Network Wrangler and Delouser, Kok-Yong Tan of Reality Artisans, and the answer to the question on everyone's mind: "Tan, what's in the vest?"​ Also includes feedback about ACN Advanced Camp from Brian Mortensen of BFA Technologies, Inc. and Jeff Satterwhite Post Mod Tech. Thanks Craig, Tan, Brian, and Jeff for participating. Enjoy the last day of camp!

• increase business in 2013 by offering Mobile Solutions • training provides essential experience with third party MDM solutions in addition to Apple's Profile Manager • social aspect of training conferences • partnering with ACN colleagues for real world experience; the strength of the ACN community; cooperating with the competition • cloud hosted MDM solutions vs. self-hosted • value of the Consultants Locator and ticking the Mobility checkbox with MTC Plus • value of the Apple Developer membership; early access to new releases • "lightbulb" moments • importance of wireless infrastructure in mobile device management solutions • MTC training led to a 30% jump in business for some consultants • keeping in touch with vendors • being Client 0 • Atlanta beer vs. Austin beer • special considerations for cloud-based solutions • vendor support for third party mobile devices • did Sam spill the beans about secret features of Mavericks Server?

- marketing to existing clients, incentivizing referrals vs. mass marketing to public; relative quality of leads - Constant Contact, MailChimp, My Emma, Campaign Monitor - sticking with what you know vs. "the devil you don't know"; clients also trust a known entity - finding clients, never having needed to seek out clients before now - PR; marketing - press releases in local publications; working with non-profits to get one's name out - OnForce vs. ACN - Intro to Business at the Apple Store presentation includes an ACN slide; tip from Apple Store Business Manager - retail turnover in the Apple Store, especially in the Business Team - tip from local Apple Store about increasing ACN referrals - working harder to get new business? - "Sales" - Managed Services vs. Break/Fix - revenue streams; recurring fees - Wellness Visits, i.e. preventive maintenance - running a managed offsite backup service using CrashPlan - offering email and web hosting services - RackSpace offices in San Antonio, a former mall - recurring revenue streams, no matter how small; residuals - benefit of referrals from Apple Store; clients feel Apple endorses us - next week: Live from Advanced Camp!

* consultant security best practices * team secure info sharing * client security tendencies * proposed solutions for dealing with multiple Apple IDs * the promise of technology * iCloud keychain syncing * MobileMe war stories * QuickBooks problems * Billings Pro * redundant data entry in bookkeeping systems * having a part-time or full-time administrative assistant; or not * a day in the life of an ACN

* The new Mac Pro * Mavericks * iOS 7 * The next ten years of Apple * Mac vs. iOS; vs. Windows 8 * Iterative Innovation or alien technology? * The march of progress * Predicting the longterm effects of technology