Just-In-Time Cafe: Lean Six Sigma, Leadership, Change Management

We saved a seat for you to join us at the Just-In-Time Cafe this week to talk about apps, news, books and all things related to good clean problem solving. We’ll cover an app that gives PowerPoint a face lift. On today’s Bulletin Board we’ll find out how El Paso is going to show us “The Way” and then we’ll find out why GoLeanSixSigma.com is in the news (I hope it’s not the Police Report…). For Tools of the Trade we’ll review Patrick Lencioni’s new book – He’s famous for The 5 Dysfunctions of a Team and his latest covers the Three Virtues of the best team players. Our Special Request comes from a subscriber who has uncovered a Lean “Battle of the Acronyms” and for Today’s Special, Tracy will be interviewing a Lean veteran who addresses the concept of “Intentional Culture.” We make our ice cubes out of coffee here at the cafe so we never serve anything diluted – We give it to you straight! Also Listen On: Timeline * 2:15 Appetizer of the Day * SlideModel * 5:33 Bulletin Board * City of El Paso Streamlines Pothole Repairs With Lean Six Sigma * GoLeanSixSigma.com Recognized Again as One of Hawaii’s Fastest Growing Small Businesses * 10:30 Tools of the Trade * The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues by Patrick Lencioni * Book Review: The Ideal Team Player by Patrick Lencioni * 16:11 Special Request (Q&A) * Why do some online resources refer to 7 Wastes and use the acronym TIMWOOD? * 19:55 Today’s Special * Interview with Brett Cooper, Co-founder of Integris Performance Advisors & the IMPACT! Leadership Summit * Integris Performance Advisors * IMPACT! Leadership Summit Podcast Transcript Welcome to Just-In-Time Café, GoLeanSixSigma.com’s official podcast where we help you build your problem-solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500 to small and medium-size business to government achieve their goals using Lean Six Sigma. Introduction Tracy O’Rourke: Hey, Elisabeth. Elisabeth Swan: Hey, Tracy. Nice to see you. Tracy O’Rourke: Nice to see you too. It’s really busy in here today. It’s so loud. Where are all these people come from? Elisabeth Swan: I know. This place is getting way too popular. Tracy O’Rourke: I know. It’s probably because they heard about our Just-In-Time Café. Elisabeth Swan: They’re coming to hear us, right? Tracy O’Rourke: Yeah. Let’s get some coffee and head into the private dining room.

Join us this month where we’ll discuss an app that creates a digital workspace. On the Bulletin Board, we’ll say good-bye to a Quality Lion and then we’ll find out what happens when you let sailors out of the box. For Tools of the Trade we’ll review a book that makes the argument that stories are not just for bedtime any more. We’ve got a Special Request from a learner who asks how one fires one’s boss and Today’s Special is an interview with a master of innovation who once asked, “What would Santa do?” Find out the answers to these and other questions in the June episode at the Just-in-Time Cafe. We here at the cafe think it’s okay to add a little chocolate to your coffee as we head into summer proper. See you there! Also Listen On: Timeline * 2:30 Appetizer of the Day * Mural * 5:55 Bulletin Board * Rest In Peace to Six Sigma Pioneer Mikel Harry * USS George Washington Sets Sail With Lean Six Sigma * 10:35 Tools of the Trade * Storytelling at Work: How Moments of Truth on the Job Reveal the Real Business of Life by Mitch Ditkoff * Book Review: Storytelling at Work by Mitch Ditkoff * 15:45 Special Request (Q&A) * How do you fire a Champion from a project? * 18:50 Today’s Special * Interview with Mitch Ditkoff, President of Idea Champions * Twitter: @mitchditkoff * www.MitchDitkoff.com * www.IdeaChampions.com Podcast Transcript Welcome to Just-In-Time Café, GoLeanSixSigma.com’s official podcast where we help you build your problem-solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500 to small and medium-size business to government achieve their goals using Lean Six Sigma. Introduction Tracy O’Rourke: Well hello, Elisabeth. How are you today? Elisabeth Swan: I am great, Tracy. How about you? Tracy O’Rourke: I am doing wonderful. I’m ready for a coffee and a little chat with my bestie. Elisabeth Swan: You’re so sweet. Well, I think it’s full on June. I’m going ice coffee. How about you? Tracy O’Rourke: That sounds great. I’ll meet you in the dining room. Elisabeth Swan: Meet you. Tracy O’Rourke: Hi, everyone. Welcome to the Just-In-Time Café. I’m Tracy O’Rourke and this is Elisabeth Swan and we are your hosts. It’s great to be here and I want to know what’s on the menu today, Elisabeth? What’s on the Menu (Podcast Agenda) Elisabeth Swan: I’m glad you asked, Tracy. Coming up for an Appetizer, we’ve discovered an app that lets you create a visual work space. We’ll talk about that.

This month, we’re going to discuss an app that makes the case for being “lucid.” On the Bulletin Board, we’ll find out why the University of California at San Diego is putting Lean Six Sigma into hot tubs and we’ll cover a story about what hospitals can learn from The Cheesecake Factory. For Tools of the Trade, this month’s book reveals a new villain called the “Advice Monster” and how to conquer it. The Special Request comes from a learner who’s curious about certain information gathering, and for Today’s Special, Tracy will be interviewing someone who’s been deep inside the Toyota Production System and is here to tell us all about it. Grab a biscotti, bring your thermos and come keep us company at the Just-In-Time Cafe! Also Listen On: Timeline * 2:10 Appetizer of the Day * Lucidchart * 5:25 Bulletin Board * UC San Diego Rolls Out New Lean Six Sigma Initiative * Big Med: Restaurant Chains Have Managed to Combine Quality Control, Cost Control, and Innovation * 14:30 Tools of the Trade * The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever by Michael Bungay Stanier * www.boxofcrayons.biz/the-coaching-habit-book/ * 18:50 Special Request (Q&A) * What takes place with the information gathered from Process Walk interviews? * 21:10 Today’s Special * Interview with Darril Wilburn, Senior Partner at Honsha * www.honsha.org * Toyota Production System Tours Podcast Transcript Welcome to Just-In-Time Café, GoLeanSixSigma.com’s official podcast where we help you build your problem-solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500 to small and medium-size business to government achieve their goals using Lean Six Sigma. Introduction Tracy: Hey, Elisabeth! Elisabeth: Hello, Tracy. How are you? Tracy: I am wonderful today. I’m very thirsty for a cup of coffee. Elisabeth: And I’m ready to put ice in my beverages. Tracy: Yes. It’s that time of the year. Elisabeth: It is. It is. So can you grab the menu and then let’s get into the – let’s get in where it’s less noisy and I will grab both our beverages. Tracy: Sounds good. So Elisabeth, anxious to hear what’s on the menu today. What’s on the Menu (Podcast Agenda) Elisabeth: I’m anxious to tell you, Tracy. So this week’s Appetizer proves the benefits of being lucid. On Today’s Bulletin Board, we’ll find out why the University of San Diego put Lean Six Sigma in a ho...

This month, it’s all happening at the zoo. We’ll be interviewing Jeff Foster of the San Diego Zoo to find out how rhinos deal with process improvement. For today’s appetizer we’ll review an app that is bad grammar’s antidote to the “To Do” list. For our Bulletin Board we’ll discuss what Vitamix discovered when they put Lean in a blender and then we’ll head to a Lean farm in Massachusetts to see how they removed waste and managed dirt. For Tools of the Trade, we’re discussing one of Daniel Pink’s books where he maintains that we’ve all got a little used car salesmen in us. Last up, some Q&A to settle the question of whether or not Toyota’s chief architect of the Toyota Production System was a student of Dr. Deming’s. Spring is here, so we’re sipping our coffee next to a big bouquet of tulips here at the Just-in-Time Cafe. Also Listen On: Timeline * 3:30 Appetizer of the Day * idonethis * 6:55 Bulletin Board * Continuous Improvement at Vitamix * Lean Farming * 13:20 Tools of the Trade * To Sell Is Human by Daniel Pink * www.danpink.com/books/to-sell-is-human/ * Read Our Book Review of To Sell Is Human * 19:10 Special Request (Q&A) * Did Taiichi Ohno learn from Dr. Edwards Deming? * 21:30 Today’s Special * Interview with Jeff Foster from San Diego Zoo * San Diego Zoo Global – Wildlife Conservancy * San Diego State University Extension Podcast Transcript Intro: Welcome to Just-In-Time Café, GoLeanSixSigma.com’s official podcast where we help you build your problem-solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500 to small and medium-size business to government achieve their goals using Lean Six Sigma. Introduction Tracy: Hey, Elisabeth. How are you today? Elisabeth: I’m awesome, Tracy. How about you? Tracy: You know, life is pretty good right now. Elisabeth: Well, it’s great. This is our first spring podcast so I’m quite excited about spring. Tracy: How is that? Why is that, Elisabeth? Because you’re loving Cape Cod? Elisabeth: Yeah. I mean it’s just the rebirth. It’s time to get to work. Let’s get out there. The winter is done. You get out of your house. Things are starting. I know you’re in California.

This month, Tracy will be interviewing Jay McNally of Seattle Children’s Hospital where we’ll hear all about their famous Lean Tours. Today’s appetizer is a powerful app that everyone has and most people under-use. During the Bulletin Board segment we’ll discover how the El Paso Fire Department saved taxpayers millions and then we’ll move to Boston to find out why a Chief Information Officer claims software is not the answer. For Tools of the Trade we’ll discuss a new book that combines wisdom from the likes of Anderson Cooper, Colin Powell and Diana Oreck of the vacuum family dynasty. Last up, some Q&A from a subscriber who asks: Are Fishbone Diagrams just for the Analyze Phase or can they be enjoyed elsewhere? Join us as we bring “Farch” (February and March) to a close at the Just-In-Time Cafe! Also Listen On: Timeline * 2:10 Appetizer of the Day * Outlook * iCal * 5:45 Bulletin Board * City of El Paso Saves Big Using Lean Six Sigma * Shields Health Care Group Embraces Six Sigma Methodology * 10:55 Tools of the Trade * Ask More by Frank Sesno * Read Our Book Review of Ask More * 16:50 Special Request (Q&A) * Are Fishbone Diagrams just for the Analyze Phase or can they be used elsewhere? * 19:50 Today’s Special * Interview with Jay McNally of Seattle Children’s Hospital Podcast Transcript Welcome to Just-In-Time Café, GoLeanSixSigma.com’s official podcast where we help you build your problem-solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500 to small and medium-size business to government achieve their goals using Lean Six Sigma. Introduction Tracy: Hey, Elisabeth. How are you today? Elisabeth: Good morning, Tracy. I confess, I have a slight cold but I’m good. I’m getting better. Tracy: Oh, that’s unfortunate. I hate that. Elisabeth: Yeah. But what is good is coffee. So let’s get some of that. What do you say? Tracy: I think that’s great. I’ll meet you in the dining room. Elisabeth: Meet you in the dining room. What’s on the Menu (Podcast Agenda) Tracy: So Elisabeth, now that we have our cups of coffee and we’re snuggled into the corner of this little dining room, what’s on the menu? Elisabeth: I’m glad you asked, Tracy. I am psyched for today. First, we’re going to discuss a powerful app that everyone already has on their computer. I know. And then on Today’s Bulletin Board,

This month, we’ll be interviewing Dodd Starbird whose new book, The Joy of Lean, gives us new recipes for happiness and workplace efficiency. For today’s appetizer we’re going to find out what tomatoes have to do with productivity. We’ll discuss how Lean can go “Meta” with cleaning services and we’ll visit Cape Cod, Massachusetts to find out how even little kids are benefitting from Lean Six Sigma. For Tools of the Trade we’ll discuss a new book that takes a lesson from the famous chef Julia Child and we’ll answer a subscriber’s question that leads us into some classic sports analogies. Join us as we add some whipped cream to our February coffees at the Just-In-Time Cafe! Also Listen On: Timeline * 2:00 Appetizer of the Day  * Tomato Timer * Pomodoro Technique * 5:55 Bulletin Board Using Lean Principles to Make Your Plant Cleaner and More Efficient The Last Word: Nonprofit Excellence; For-Profit Mentality * 11:30 Tools of the Trade * The Joy of Lean by Dodd Starbird * Read Our Book Review of The Joy of Lean * 16:00 Special Request (Q&A) * How do I integrate Lean Six Sigma and BSC (Balanced Scorecard)? * 20:20 Today’s Special * Interview with Dodd Starbird, Managing Partner at Implementation Partners Podcast Transcript Welcome to Just-In-Time Café, GoLeanSixSigma.com’s official podcast where we help you build your problem-solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500 to small and medium-size business to government achieve their goals using Lean Six Sigma. Introduction Elisabeth: Well hello, Tracy. Tracy: Hey, Elisabeth. Are you keeping warm these days? Elisabeth: February, it’s a little chilly here in the island so we still going to need some nice warm clothing. Tracy: Yay! Good. And I have a few blankets too because we do have think blood. Elisabeth: How about I meet you in the conference room where we can get little quiet and then talk about what’s on the menu? Tracy: Sounds good. See you in a bit. So Elisabeth, what’s on the menu today? What’s on the Menu (Podcast Agenda) Elisabeth: I’m glad you’re asking, Tracy. I am totally psyched about today’s menu. It’s a very good one. Today’s Appetizer, we’re going to find out how tomatoes make you more productive. I know that sounds weird, Tracy. We’re going to find that out. On today’s Bulletin Board,

This month, direct from the home of the Grand Canyon, we’ll be interviewing Richard Baron whose new book, Streamline, uses fiction to get to the facts. For today’s appetizer we’re going “old school” to show you how seeing spots is a good thing. We’ll find out how students at the University of California, San Diego are winning scholarships and saving trees. From there we’ll head to China for a life saving Lean Six Sigma project. For this month’s book we’ll discover the drama of Lean Six Sigma and we’ll answer a subscriber’s question that boils down to, “Where do you find the time?” Come enjoy a dark brew in the heart of January at the Just-In-Time Cafe! Also Listen On: Timeline * 2:45 Appetizer of the Day  * Sticky Dots * 6:10 Bulletin Board UCSD Lean Six Sigma Scholarship Projects Chinese Hospital C-Section Reduction Project * 13:20 Tools of the Trade * Streamline: Your Path to Government Efficiency Starts Here by Richard Baron * 16:15 Special Request * How do I help people find time to work on a Lean Six Sigma project? * 21:35 Today’s Special * Interview with Richard Baron of Coconino County Podcast Transcript Welcome to the Just-In-Time Cafe, GoLeanSixSigma.com’s official podcast, where we help you build your problem solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500, to small and medium size business, to government achieve their goals using Lean Six Sigma. Introduction Tracy: Hey, Elizabeth. Elisabeth: Good morning, Tracy. Tracy: How are you doing today? Elisabeth: I am very well. I am very happy to see you. I am psyched for today’s podcast. Tracy: Me too. Let’s say we go to our private dining room and see what we can get for a drink and maybe a little snack. Elisabeth: I’m right behind you. I’m bringing the menu. Tracy: OK. So Elisabeth, what’s on the menu today? What’s on the Menu (Podcast Agenda) Elisabeth: I’m glad you asked, Tracy. For today’s appetizer, we are going old school and we’re going to share how seeing spots is a good thing. Tracy: Nice. Elisabeth: Next on today’s bulletin board, we’ll find out how some University California and San Diego students won scholarships and saved some trees with Lean Six Sigma. Tracy: Do roles there. Elisabeth: I think so. And then we’re going to find out how a hospital in China used Lean Six Sigma to ease the pain of young mothers. Tracy: Well, they have a lot of kids over there so that’s probably going to be rea...

This month we invite featured British UX Strategist Holly North to the Cafe to find out why an expert at designing user experience finds so much joy in problem solving. We’ll review an app that can make your Process Walks come alive. We’ll find out how our very own Tracy O’Rourke became a news item. We’ll uncover the downside to the “Zero Defects” credo and what a hospital did about it. For this month’s book we’ll discuss the views of a passionately unorthodox Lean genius and we’ll answer a subscriber’s question about what happens once the project is done and everyone disappears. Come and stay warm with a “Caffè Corretto,” as the Italians say, at the Just-In-Time Cafe! Also Listen On: Timeline * 2:10 Appetizer of the Day  * Paper by 53 * 5:20 Bulletin Board Lean WA: Lean Transformation Conference Hosted by the WA State Governor’s Office Illinois Health System’s ’30/30/30 Solution’ Delivers Results * 12:00 Tools of the Trade * Two Second Lean by Paul Akers * 18:10 Special Request * How do you get people to keep doing improvement work after they’ve been certified as Green Belts? * 21:25 Today’s Special * Interview with Holly North, User Experience Strategist Tools Referenced * Paper by FiftyThree Lean WA: Lean Transformation Conference Hosted by the WA State Governor’s Office Illinois Health System’s ’30/30/30 Solution’ Delivers Results * 2 Second Lean by Paul Akers Podcast Transcript Welcome to the Just-In-Time Cafe, GoLeanSixSigma.com’s official podcast, where we help you build your problem solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500, to small and medium size business, to government achieve their goals using Lean Six Sigma. Introduction Elisabeth: Hey, Tracy. How are you doing? Tracy: I’m good, Elizabeth. How are you today? Elisabeth: I’m great. I can’t really hear you over the den but how about we go t...

This month at the cafe, we’re going be talking about a tool we use every day, but completely miss its role in Process Walks. We’ll find out what paving city roads and fixing Apache helicopter gun turrets have in common. We’ll discuss one of the books that bridged the gap between the Toyota Production System and the removal of office waste. We’ll answer one of our subscriber’s questions about the difference between Lean and Six Sigma, and this week’s special features an interview with one of the key people involved with Denver City’s success with process improvement and innovation. Grab your togo coffee mug and meet us just-in-time! Also Listen On: Timeline * 2:55 Appetizer of the Day  * Cell Phone Video or Video Chats * 5:00 Bulletin Board Making Things Better – Lean Streets: Improving Road Maintenance in Washington State Corpus Christi Depot Cost Cutters Honored * 10:05 Tools of the Trade  Value Stream Management for the Lean Office by Don Tapping & Tom Shuker * 15:00 Special Request * What is the difference between Lean and Six Sigma? * 21:40 Today’s Special * Interview with Brian Elms from Denver’s Peak Academy Peak Performance by Brian Elms Tools Referenced Corpus Christi Depot Cost Cutters Honored Corpus Christie Army Depot Making Things Better – Lean Streets: Improving Road Maintenance in Washington State Lean.org State of Washington Transportation Improvement Board Value Stream Management for the Lean Office by Don Tapping & Tom Shuker Peak Performance by Brian Elms Denver’s Peak Performance Podcast Transcript Welcome to the Just-In-Time Cafe, GoLeanSixSigma.com’s official podcast, where we help you build your problem solving muscles. We share best practices from over 20 years of success helping organiza...

This month we’ll visit with visit with the DiFrisco Family who successfully launched the Hell n’ Blazes Brewing Company with process improvement principles and a tap room for doggies. We’ll bring you an app that let’s you pull all your social media into one place while remaining a slacker. In the news, we’ll hear about how a southern California city and its university got together for the good of their citizens and how Nike is breaking new ground by using Lean principles to alleviate sweatshop conditions. We’ll honor the Father of Quality, Dr. Deming, by celebrating his birthday along with the fact that his lessons still predict success for companies like CVS in today’s marketplace. And for this month’s Q&A we’ll find out what to do with questions that have already been answered for you. Iced coffee season might be coming to an end for some of us, so join us with your beverage of choice this month at the Just-In-Time Cafe! Also Listen On: Timeline * 2:40 Appetizer of the Day  * Slack * 5:00 Bulletin Board * City of San Diego Teams Up With UC San Diego Extension to Improve Customer Service and Increase Productivity * Can Lean Manufacturing Put an End to Sweatshops? * 9:59 Tools of the Trade  * Out of Crisis by Dr. W. Edwards Deming * 15:45 Special Request * What if you are asked to take on a Lean Six Sigma project in an area where the leaders within that department already have a solution in mind and they don’t want to go through the “hassle” of Lean Six Sigma? * 19:00 Today’s Special * Interview with Jonathan & Clare DiFrisco of Hell n’ Blazes Brewing Company Tools Referenced * Slack * City of San Diego Teams Up With UC San Diego Extension to Improve Customer Service and Increase Productivity * Can Lean Manufacturing Put an End to Sweatshops? * Out of Crisis by Dr. W. Edwards Deming Podcast Transcript Welcome to the Just-In-Time Cafe, GoLeanSixSigma.com’s official podcast, where we help you build your problem solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500, to small and medium size business, to government achieve their goals using Lean Six Sigma. Introduction Tracy:  Hey, Elisabeth. Elisabeth:  Hello, Tracy. Tracy:  How are you today?

This month we’ll visit with visit with Jerry Wright, the president and chair of the Association for Manufacturing Excellence (AME). We’ll tell you about an app that let’s you build shareable checklists. In the news we’ll hear about a prize-winning County in Washington State and how the Electric Power Sector got a shock – pun intended – when they looked at their safety record. We’ll discuss Quality Guru John Shook’s seminal book revealing Toyota’s secret to using the A3 to build leaders, and we’ll answer a question about which tools to use when dealing with Negative Nancys. We’re ordering 2 shots of espresso – one for us and one for you – and we’ll meet you at the Just-in-Time Cafe! Also Listen On: Timeline * 2:40 Appetizer of the Day  * Sweet Process * 5:33 Bulletin Board * Lean Six Sigma News: Driving Safety and Excellence * Lean Six Sigma News: Panel Solutions and Packaging Products * 13:18 Tools of the Trade  * Managing to Learn by John Shook * 17:57 Special Request * How do you deal with strong personalities in a meeting where these is disagreement on processes? * Today’s Special * Interview with Jerry Wright from AME Tools Referenced * Sweet Process * Lean Six Sigma News: Driving Safety and Excellence * Lean Six Sigma News: Panel Solutions and Packaging Products * Managing to Learn by John Shook * How do you deal with strong personalities in a meeting where these is disagreement on processes? Podcast Transcript Welcome to the Just-In-Time Cafe, GoLeanSixSigma.com’s official podcast, where we help you build your problem solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500, to small and medium size business, to government achieve their goals using Lean Six Sigma. Introduction Tracy: Hey Elisabeth! Elisabeth: Tracy we are back! Tracy: We are back in the cafe!

This month we’ll spend time with Carla O’Dell, the CEO of the American Productivity and Quality Center as she and one of their Education Consultants gives us the inside scoop on how Lean Six Sigma is helping to give our children a better education. We’ll tell you about an app that helps you find out what your employees are really thinking. In the news we’ll hear how sharing a backhoe, among other things, helped Ventura County, CA save over $7M and why the “Golden Dump Truck” is like the Stanley Cup to a 5S team in Iowa. We’ll discuss a ground-breaking book that explains why the infamous “carrot & stick” no longer motivate us and we’ll answer a question from one of our learners about the difference between Lean Six Sigma and ISO 9001. It’s summer somewhere so grab an iced coffee and we’ll meet you at the Just-In-Time Cafe! Also Listen On: Timeline * 2:34  Appetizer of the Day  * Suggestion Ox *  5:07 Bulletin Board * Lean Six Sigma News: Add Skills to Your Resume and Avoid Millions in Organization Costs * Lean Six Sigma News: Expanding New Hire Horizons and Working Hand in Hand * 10:57 Tools of the Trade * Drive: The Surprising Truth About What Motivates Us by Daniel Pink * 19:23 Special Request * How would you compare Lean Six Sigma and ISO 9001 in Quality Systems? Any advice to new learners who already have ISO 9001 knowledge? * 23:10 Today’s Special * Interview with Carla O’Dell and Dewey Dorsett Tools Referenced * Suggestion OX * Lean Six Sigma News: Add Skills to Your Resume and Avoid Millions in Organization Costs * Lean Six Sigma News: Expanding New Hire Horizons and Working Hand in Hand * Drive: The Surprising Truth About What Motivates Us by Daniel Pink * How would you compare Lean Six Sigma and ISO 9001 in Quality Systems? Any advice to new learners who already have ISO 9001 knowledge? Podcast Transcript Welcome to the Just-In-Time Cafe, GoLeanSixSigma.com’s official podcast, where we help you build your problem solving muscles.

This month we’ll visit with noted Lean author, and reluctant star, Mike Osterling and find out how he got his start in process improvement. We’ll tell you about a game that actually makes you smarter. We’ll find out why a North Carolina municipality is winning awards and, finally, we’ll tell you about one of the best “How To” books in the Lean world, The Kaizen Event Planner, which provides all the guidance and tools you could possibly need to run a Rapid Improvement Event. Skip the decaf and join us at the Cafe for some full strength Lean java! Also Listen On: Timeline * 2:00 Appetizer of the Day  * Quizlet * How We Learn: The Surprising Truth About When, Where, and Why It Happens by Benedict Carey *  4:35 Bulletin Board * Lean Six Sigma News: From Old to New and Hold to Buy, Week of April 11, 2016 *  9:30 Tools of the Trade * The Kaizen Event Planner * 15:38 Special Request * How does one restructure an agency to incorporate the Lean portion of Lean Six Sigma while adhering to current regulations which can at times be counterproductive to eliminate waste and other initiatives? *  20:37 Today’s Special * Interview with Mike Osterling, Lean Expert & Author Tools Referenced * Quizlet * How We Learn: The Surprising Truth About When, Where, and Why It Happens by Benedict Carey * Lean Six Sigma News: From Old to New and Hold to Buy, Week of April 11, 2016 * The Kaizen Event Planner Podcast Transcript Welcome to the Just-In-Time Cafe, GoLeanSixSigma.com’s official podcast, where we help you build your problem solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500, to small and medium size business, to government achieve their goals using Lean Six Sigma. Introduction Elizabeth: Hey, Tracy. We’re back. Tracy: Hey, Elizabeth. How are you? Elizabeth: I’m good. I’m good. I’m psyched because I know there’s a new menu today. Tracy: Yes, there is. So how about we talk about what that is going to look like our little menu? Elizabeth: Let’s go to the private dining room which we love. And I already made two coffees for us so I’m going to bring those. Can you grab the menu? Tracy: You are so efficient. I already have two menus. Elizabeth: I’m not efficient. I’m kind. What’s on the Menu (Podcast Agenda) Tracy: OK. So let’s look at what we’ve got going over today. We have a few really cool things coming up. We’ve got a game that makes you smarter. Elizabeth: Those are always good.

We’re joined this month by GoLeanSixSigma.com Black Belt, Jeff Owens. Jeff’s story is one that highlights the power of a single change to inspire others. We’ll get some insights from Jeff and then we’ll share our discovery of how security badges helped cut down hospital infections. In the news, we’ll find out why the King County bus maintenance team was walking the distance from Seattle to Death Valley. We’ll see how elephants and drivers are central to the great change management book, Switch, and for our Special Request – we’ll answer a question about how to get buy-in for process improvement. Whew! I’ll take an Iced Mocha, please! Also Listen On: Timeline * 2:00 Appetizer of the Day  * Badges that change colors… it’s a thing! * 4:50 Bulletin Board * Lean Six Sigma News * 10:00 Tools of the Trade * Switch: How to Change Things When Change Is Hard by Chip Health and Dan Heath * 15:55 Special Request * In your experience, what is the best technique you have used to get buy-in for continuous improvement from skeptical leaders and stakeholders in the business? * 20:25 Today’s Special * Interview with Jeff Owens, Lean Six Sigma Black Belt Tools Referenced * Time Sensitive Labels * Lean Six Sigma News: Making It Safer & Simpler * Switch: How to Change Things When Change Is Hard by Chip Health and Dan Heath * Jeff Owen’s Black Belt Project Podcast Transcript Welcome to the Just-In-Time Cafe, GoLeanSixSigma.com’s official podcast, where we help you build your problem solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500, to small and medium size business, to government achieve their goals using Lean Six Sigma. Introduction Tracy: Hey, Elisabeth! Elisabeth: Tracy, how are you? Tracy: I am great. But I really need a cup of coffee today. Elisabeth: Make mine iced and let’s go in the private dining room. It’s really noisy here. Tracy: OK. Sounds great. I’ll meet you in there. Elisabeth: OK. Tracy, do you want to hear what’s on today’s menu? Tracy: Yes. What’s on the Menu (Podcast Agenda) Elisabeth: Alright. We have some cool stuff coming up. So on the appetizer, we got how something as unrelated as a security badge cut down on hospital infections. Very intriguing. Tracy: Whoa! Elisabeth: Yeah. And on our bulletin board, we’re going to find out why King’s County Bus Maintenance was walking the distance from Seattle to Death Valley yearly. Tracy: What?! Elisabeth: I know. That’s intriguing. Tracy: Those people must be really in shape. Elisabeth: Or tired. And then you’ve got next stop, another piece of news.

In this episode we’re joined by Bill Eureka who shares lessons learned from Eli Goldratt’s The Goal during his work at Herman Miller, the internationally renowned furniture designer and manufacturer. We’ll also share our experience with Trello, a free online organization tool. We’ll cover the ins and outs of Process Walks, the latest Lean Six Sigma news as well as answer your questions from our Q&A section at GoLeanSixSigma.com. Join us at the cafe and we’ll spring for coffee! Also Listen On: Timeline *  2:10 Appetizer of the Day * Trello * 5:00 Bulletin Board * Lean Six Sigma News * 10:40 Tools of the Trade * Process Walks * 17:20 Special Request * Best questions for Process Walks * 20:55 Today’s Special * Interview with Bill Eureka, Lean Six Sigma Consultant Tools Referenced * Trello * Kanban Board * Process Walk * Ground Rules * Interview Sheet * Planning Checklist * Lean Six Sigma News: Increasing On-Time Delivery and Improved Customer Satisfaction * Lean Six Sigma News: From Old to New and Hold to Buy Podcast Transcript Welcome to the Just-In-Time Cafe, GoLeanSixSigma.com’s official podcast, where we help you build your problem solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500, to small and medium size business, to government achieve their goals using Lean Six Sigma. Introduction Elisabeth:  Hey, Tracy. We’re back at the Café. How are you doing? Tracy:  Hey, Elisabeth. Good! How are you doing? Elisabeth:  I’m great and I’m hungry. Tracy:  I know. Elisabeth:  Do you think there’s a menu around here? Tracy:  Yes. And I need a double mocha today. Elisabeth:  Okay, double mocha for you and then, how about our private dining room? It’s a little loud. Tracy:  Okay, sounds great. Elisabeth:  Alright. Meet you there. You get the menu. What’s on the Menu (Podcast Agenda) Tracy:  Alright. So what is on the menu today? Elisabeth:  This month, we’ve got good stuff. There is an appetizer. We’re going to look at an app called Trello, how it helps with productivity. On the bulletin board, there’s two great articles where Lean Six Sigma is in the news. One is a piece on water quality. Another one is the resurgence of Lean Six Sigma at 3M. Tools of the trade. We’re going to be talking about Process Walks, an incredibly simple but vital tool for understanding processes. On special requests,