Just-In-Time Cafe: Lean Six Sigma, Leadership, Change Management

Join us at the Just-In-Time Cafe (our monthly podcast) for a cup of coffee with Marc Myers, Program Director for Process Improvement at San Diego State University. We’ll also share a very useful app to making scanning documents more Lean, a book that will help you “Talk Like Ted,” the latest Lean Six Sigma news as well as answer your questions from our Q&A section at GoLeanSixSigma.com. We can’t wait for you to tune in! Also Listen On: Timeline * 2:15 Appetizer of the Day * Scannable by Evernote * 4:30 Bulletin Board * Lean Six Sigma News * 10:00 Tools of the Trade * Talk Like Ted by Carmine Gallo * 16:25 Special Request * Q&A in Government * 19:35 Today’s Special * Interview with Marc Meyers, Program Director for Process Improvement at San Diego State University Tools Referenced * Scannable by Evernote * Talk Like Ted by Carmine Gallo * Lean Six Sigma News: Pursuing Excellence and Doing It Right * Lean Six Sigma News: Deliver Change and Be The Buzz Podcast Transcript Welcome to the Just-In-Time Cafe, GoLeanSixSigma.com’s official podcast, where we help you build your problem solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500, to small and medium size business, to government achieve their goals using Lean Six Sigma. Introduction Tracy:  Hey, Elisabeth. How is it going? Elisabeth:  Hey, Tracy. We are back at the café. I am so psyched. Tracy:  I know. I’m so hungry. I think we should get into our private room and I’m going to get a menu so we can get something to eat, too. Hey, what’s on the menu today anyway? What’s on the Menu (Podcast Agenda) Elisabeth:  Well, let me grab it. Let’s see. Coming up, we’ve got an Appetizer that’s a new app called Scannable by Evernote. We’re going to find out about that. We’ve got—next up on the menu is Bulletin Board. That’s where we find out about some Lean Six Sigma news. I think we’re going into hospitals with Lean Six Sigma and then the City of Louisville— Tracy:  Nice. Elisabeth:  –with Lean Six Sigma. Yeah. I’m psyched for that. Next up is Tools of the Trade, and for that one, we are going to look at Talk Like Ted, a book about how people—the rules around creating TED talks or what makes a successful TED talk. And then there’s a Special Request, a little Q&A about government agencies and how to bring Lean Six Sigma in when there’s a lot of heavy regulation. And then there’s Today’s Special. Tracy:  Yes. Elisabeth:  Tracy, who’s on Today’s Special? Tracy:  Today, we have Marc Meyers from San Diego State University. He’s the director of Process Improvement Programs there.

Welcome to the Just-In-Time Cafe Podcast! In this episode, we’ll share how each methodology is different and which methodology is better: Lean or Six Sigma. Our entire team at GoLeanSixSigma.com is thrilled to announce our new podcast: The Just-In-Time Cafe! Join our hosts and experts, Tracy O’Rourke and Elisabeth Swan, as they chat with you and share the latest Lean Six Sigma news, application tips, how-tos, interviews with thought leaders and success stories from professionals like you! Enjoy your coffee! Also Listen On: Timeline * 00:00 Podcast Introduction * 00:30 Lean or Six Sigma? Which is best? * 01:30 Where do these methods come from? But first, coffee… * 2:00 Lean and Six Sigma background – it goes back as far as 450 BC! * 2:30 Henry Ford, Toyota Production System and Motorola * 3:00 Lean and Six Sigma both fall under the Process Improvement umbrella * 3:30 Lean stands for “Less employees are needed”? * 4:00 It’s really all about getting rid of waste and improving flow * 4:30 What’s waste and DMAIC? * 5:30 Everyone loves McDonalds! They are the masters of reducing variation * 6:30 What’s good about Lean? * 7:00 Change your organization’s mindset and culture and respect your people * 8:00 Back to DMAIC * 8:30 Lean and Six Sigma pros and what success looks like * 10:30 What’s with the belts? * 11:00 Dreaming of a Black Belt? Gauge where you want to go! * 11:30 Lean and Six Sigma cons * 13:00 Create a structured approach * 13:30 “I don’t know how to speak Japanese!” * 15:00 Don’t forget to respect your people * 15:30 Promote the culture and lead the path * 17:00 The cons continue… * 17:30 Six Sigma reputation * 18:00 Why do they call it Six Sigma? Isn’t it just Process Improvement? * 19:00 Team Lean or Team Six Sigma? * 20:00 And the winner is… Podcast Transcript Welcome to the Just-In-Time Cafe, GoLeanSixSigma.com’s official podcast, where we help you build your problem solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500, to small and medium size business, to government achieve their goals using Lean Six Sigma. Introduction Tracy:  Hey, Elisabeth! Elisabeth:  Hey, Tracy! Tracy:  How’s it going? Elisabeth:  It’s good. I’m psyched. I’m psyched here at the café. Tracy:  Me too. Hey, welcome everybody to the Just-In-Time Café. We are so busy in here, though. Let’s go in the dining room so we could chat. Elisabeth:  OK. I’m grabbing a menu. Tracy:  Cool because I’m hungry too. So what’s on the menu today, Elisabeth? Elisabeth:  Today, Tracy, rest yourself. Get ready because we are going to serve up the Battle of the Fixes, right? We want to know what is better, Lean or Six Sigma? We have two process improvement approaches and we—you and I—have got to decide once and for all which of these is better. Tracy:  You know what I like about this café is we get a chance to really talk about some of the stuff that we hear all the time.