Just-In-Time Cafe: Lean Six Sigma, Leadership, Change Management

We have a great line up for this episode of the Just-In-Time Cafe Podcast! For Today’s Special we’ve got Tracy’s interview with Danielle Hinz, the Chief Procurement Officer for King County, Washington. She’s leaving government for Amazon, but rest assured, she’ll keep using Lean Six Sigma to help government! For “Survey Says” We’ll look at the results of our latest poll to find out the best ways to make time for process improvement, and then we’ll launch our new poll to understand the hurdles involved with completing online training. We’ll cover a school district in Racine, Wisconsin where they use Lean Six Sigma to get better classroom results, and Tracy and Elisabeth just wrote a book! Lots to discuss today! Also Listen On: Timeline * 2:00 Survey Says * 5:32 In the News * Racine Unified School District Gets Top-Level Commitment With Lean Six Sigma Initiative * 6:42 Book Announcement * The Problem-Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey * 8:22 Coupon Code * Special coupon code for all of our awesome listeners: 20% discount on all of our online training! * 9:44 Today’s Special * Interview with Danielle Hinz * 35:07 This Just In * Success Story: Reducing Classroom Incidents by 50% With Lesley Guertin * Webinar: 5 Ways to Ensure Yellow Belts Apply Their Skills After Certification Podcast Transcript “One thing that I did and think is really important when I came in, I met one-on-one with every employee just to get to know them a little bit and then I did my own process walks with employees, but I could see the way that they were working. And I think that for me, that really opened my eyes about how our folks are working because even though I’ve been in procurement for a long time, everyone’s process is slightly different and to see what that is with my own eyes really helped. And I think it just shows respect for the employees as well and give them the opportunity to show me the work that they do and just seeing how proud they are of how they serve our customers every day.” – Danielle Hinz Tracy O’Rourke: Hi, everyone. I’m Tracy O’Rourke. Elisabeth Swan: And I’m Elisabeth Swan. Tracy O’Rourke: And we are from GoLeanSixSigma.com and you’re listening to the Just-In-Time Café Podcast where we bring you fabulous apps, polls, news, books, and people so you can build your problem-solving muscles. Elisabeth Swan: I think we should set up a coffee kanban. Tracy O’Rourke: How would that work? Elisabeth Swan: So as soon as you finished one cup,

This episode is jam-packed with goodies! For Today’s Special, Tracy interviews Jim Benson, the coauthor of Personal Kanban. For the Appetizer we’ll review a free time tracking app called Toggl. For Lean Six Sigma In The News, we’ll find out how the Army uses Lean Six Sigma to stay “mission ready,” and for the Printed Page, we’ll review Jim Benson’s book, Personal Kanban, for a way to reduce our “existential overload” – those weighty “To Do” lists that wake us up at 3am. That’s good news for everyone! Also Listen On: Timeline * 1:59 Appetizer of the Day * Toggl * 5:30 In the News * How DMAIC Helped the U.S. Pacific Command Improve Operational Readiness by 40% * 8:08 The Printed Page * Personal Kanban by Jim Benson and Tonianne DeMaria * Best Books to Buy: Personal Kanban (Book Review) * 12:40 Coupon Code * Special coupon code for all of our awesome listeners: 20% discount on all of our online training! * 13:42 Today’s Special * Interview with Shingo-Prize-Winning author Jim Benson * 39:22 This Just In * Success Story: How UC San Diego Saved 2,000 Hours a Year in the Employee Onboarding Process With Kristin Kielich * Webinar: How to Make the Swimlane Map Work for You * New eBook: The Problem-Solver’s Toolkit Podcast Transcript So the other day, one of the lean managers at a fairly major company came to me and said, ‘I just want you to know that for years we’ve been trying to get people to do their A3s. We’ve been trying to get people to do their Kaizen events. We’ve been trying to get people to analyze things in these various ways or measure this or measure that. The only thing we’ve been reliably able to get people to do is personal Kanban.’ – Jim Benson Elisabeth Swan: Hi, everybody. I’m Elisabeth Swan. Tracy O’Rourke: And I’m Tracy O’Rourke. Elisabeth Swan: And we are from GoLeanSixSigma.com and you’re listening to the Just-In-Time Café Podcast where we bring you fabulous apps, polls, news, books, and people so you can build your problem-solving muscles. Tracy O’Rourke: Oh no, Elisabeth! There’s a line and I didn’t get coffee yet. Elisabeth Swan: You’d think we had some poll here, Tracy. Tracy O’Rourke: Maybe they don’t recognize us. Elisabeth Swan: OK. Let’s ditch the wigs. I’ll get some coffee and head into the private dinin...

In this episode we interview Leslie Henckler of TriNet who shares a technique called “Customer Journey Mapping.” Karyn Ross, co-author of The Toyota Way to Excellence, counts Leslie as her mentor, and we found out why. For an appetizer we’ll review an app that’s a personal productivity juggernaut – it can do anything! In Lean Six Sigma Industry News we’ll find out how Kern County, California is using Lean Six Sigma to recover from a $40M budget deficit. And for the Printed Page, we’ll review an oldie but goodie about the power of the lowly Checklist. Join us at the Cafe for a cup of “liquid excellence” – cream & sugar optional, of course. Also Listen On: Timeline * 2:15 Appetizer of the Day * Notability * 4:33 In the News * Decreasing Kern County’s Deficit of $40m to $12m in Two Years * 6:55 The Printed Page * The Checklist Manifesto by Atul Gawande * 10:04 Coupon Code * Special coupon code for all of our awesome listeners: 20% discount on all of our online training! * 11:12 Today’s Special * Interview with Leslie Henckler, Director, Process Improvement and Business Efficiency at TriNet * 31:37 This Just In * Success Story: Increasing Audit Processing Throughput by Over 100% With Lynne Emmons * Wonder Women of Quality: Kirsty Dykes Podcast Transcript “So the idea of getting real customer feedback and then walking through and looking at how our processes positively or negatively impacted the client experience just completely changed my thinking around how we drive business process improvement and efficiency inside the companies. It’s really not about being perfect. It’s about striving to serve your customer. And if you make a mistake because everybody does, it’s how do I recover from that and do it in a way that still helps the customer be successful.” – Leslie Henckler Elisabeth Swan: Hi, everybody. I’m Elisabeth Swan. Tracy O’Rourke: And I’m Tracy O’Rourke. Elisabeth Swan: We are from GoLeanSixSigma.com and you’re listening to the Just-In-Time Café Podcast where we bring you fabulous apps, polls, news, books, and people so you can build your problem-solving muscles. Tracy O’Rourke: There seems to be a lot of very tall people in here today. Are those basketball players? Elisabeth Swan: Well, maybe my last interview, Chip Schaefer of the Chicago Bulls,

Find out why the Chicago Bulls Director of Sports Performance brought a Fishbone Diagram into the NBA and what happened next! Join the launch of our new poll about how to solve common Lean Six Sigma challenges. Check out Lean Six Sigma Industry News where we’ll highlight a new publication from a nonprofit that exists to help other nonprofits and lastly, one of our listeners asks, “What’s with the belts?” Also Listen On: Timeline * 2:09 This Month’s Poll Question * 4:44 In the News * C4NPR Deploys Process Improvement in Partnership With GoLeanSixSigma.com * 7:57 Q&A * Why does Six Sigma use Belts for levels of training? * 11:11 Coupon Code * Special coupon code for all of our awesome listeners: 20% discount on all of our online training! * 12:42 Today’s Special * Interview with Dr. Robert “Chip” Schaefer, Director of Sports Performance for the Chicago Bulls * 31:20 This Just In * Expert Excerpts: Ayesha Basheer on How to Successfully Launch a Lean Six Sigma Effort * Webinar: Introduction to PDCA Podcast Transcript Tracy O’Rourke: Hi, everyone. I’m Tracy O’Rourke. Elisabeth Swan: And I’m Elisabeth Swan. Tracy O’Rourke: And we are from GoLeanSixSigma.com and you’re listening to the Just-In-Time Café Podcast where we bring you fabulous apps, polls, news, books, and people so you can build your problem-solving muscles. Elisabeth Swan: And I’m going to shoot this napkin into that waste basket from here. Do you think I can make it? Tracy O’Rourke: I sense your interview with Chip Schaefer might have influenced you, Elisabeth. Elisabeth Swan: Yes, so don’t roll your ankle on the way to our private dining room. Tracy O’Rourke: Got it. Oh, and you missed. What’s on the Menu (Podcast Agenda) Tracy O’Rourke: So, we’ve got the Chicago Bulls and what else on the menu today? Elisabeth Swan: This is a great day, Tracy. First, we find out what happened when Chip Schaefer of the Chicago Bulls brought a fishbone diagram into the NBA. Then we’ll announce our new poll for Lean Six Sigma practitioners about how they solve common challenges to getting improvements done. And for Lean Six Sigma industry news, we talked about a new resource publication from a nonprofit that exists to help other nonprofits. And lastly, one of our listeners asks, “What’s with the belts?” So I confess Tracy, I am slightly star struck with the whole NBA thing. Tracy O’Rourke: I know. I can tell. You might have a new celebrity crush even. Elisabeth Swan: I do. Tracy O’Rourke: Just kidding. Remember to stay tuned for this month’s coupon co...

In this episode we interview Angela Cook and find out what’s happening on the ground and virtually with Lean Six Sigma at UC San Diego. We’ll release our latest poll results and find out what problem-solvers need from leaders. In the News we’ll cover fun facts and stats about the Winter Olympics courtesy of Statista and lastly we’ll answer a subscriber’s question about how to create local improvement communities. Put your coffee in the cup holder, press play and take us to work with you! Also Listen On: Timeline * 1:32 Last Month’s Poll Results & This Month’s Poll Question * Webinar: How Leaders Successfully Support Lean Six Sigma Projects * 2:59 In the News * 2018 Winter Olympics Stats From Statista * 6:47 Q&A * Any suggestions on how to initiate cohorting industries, government and community locally? * 8:40 Coupon Code * Special coupon code for all of our awesome listeners: 20% discount on all of our online training! * 9:27 Today’s Special * Interview with Angela Cook of UC San Diego Extension Podcast Transcript We asked our subscribers what they value most in a leader. Interesting results so stay tuned. Hi everyone! I’m Tracy O’Rourke. Elisabeth Swan: I’m Elisabeth Swan. Tracy O’Rourke: And are from GoLeanSixSigma.com. And you’re listening to the Just-In-Time Café Podcast where we bring you fabulous apps, polls, news, books, and people so you can build your problem-solving muscles. Elisabeth Swan: Tracy, I think at this point, I’m using coffee to build my problem-solving muscles. Tracy O’Rourke: I hope that’s working out for you. Elisabeth Swan: Becoming very alert to problems. Tracy O’Rourke: Grab Kraft and meet me in our private dining room. Elisabeth Swan: Right behind you. What’s on the Menu (Podcast Agenda) Tracy O’Rourke: OK, Elisabeth. So what’s on the menu today? Elisabeth Swan: OK, Tracy. Here we go. First, we’ll cover the results of our poll about what problem-solvers are looking for from their leaders. In the News, we’ll cover some cool stats from the Winter Olympics in Pyeongchang, South Korea. For Q&A, we’ll answer a learner’s question about building process improvement communities. And for Today’s Special, we’ll get to hear your interview with Angela Cook and find out about Lean Six Sigma at UC San Diego. What do you think of that menu? Tracy O’Rourke: Sounds pretty good to me. Remember to stay tune for this month’s coupon code in order to get a discount on GoLeanSixSigma.com’s online training. Elisabeth Swan: Let’s get to that latest poll. Latest Poll Elisabeth Swan: OK, Tracy. What were the results of our latest poll? Tracy O’Rourke: OK, Elisabeth. We ran our poll last month and our listeners gave us thei...

In this episode we interview power consultant Karen Martin and zero in on the role “purpose” plays in outstanding performance. We’ll give you a glimpse into her latest book, Clarity First, and which “Five Ps” make the difference for smart leaders. In the news, we’ll highlight a man whose relentless work to improve the lives of others landed him in an Army Hall of Fame, and lastly we’ll let you in on how GoPro cameras are not just for underwater photography. Line us up on iTunes and enjoy and engagingly educational commute. Also Listen On: Timeline * 1:58 Appetizer of the Day * GoPro Camera * 4:02 In the News * How Lean Six Sigma Helped John Dugan of AMC Get Inducted to the Hall of Fame * 6:58 The Printed Page * Clarity First: How Smart Leaders and Organizations Achieve Outstanding Performance by Karen Martin * 10:56 Coupon Code * Special coupon code for all of our awesome listeners: 20% discount on all of our online training! * 12:41 Today’s Special * Interview with Karen Martin, author of Clarity First Podcast Transcript Elisabeth Swan: Hi everyone. I’m Elisabeth Swan. Tracy O’Rourke: And I’m Tracy O’Rourke. Elisabeth Swan: We are from GoLeanSixSigma.com and you’re listening to the Just-In-Time Café Podcast where we bring you fabulous apps, polls, news, books, and people so you can build your problem-solving muscles. Tracy O’Rourke: I’m really happy to be spending some time with you today, Elisabeth. Elisabeth Swan: Great to see you too, Tracy. Tracy O’Rourke: They just made some cookies so I grabbed you one. Elisabeth Swan: Only one? Well, bring it and then I’ll meet you in the private dining room. What’s on the Menu (Podcast Agenda) Tracy O’Rourke: Elisabeth, that looks like a good menu. What’s on it? Elisabeth Swan: OK, Tracy. Here we go. For an Appetizer, we’ll find out how GoPro cameras are just as good for process improvement as they are for underwater photography. In the News, we’ll find out how a Lean Six Sigma focused on purpose brought a Materials Manager into an Army Hall of Fame. For the Printed Page, we’ll cover Karen Martin’s brand new book, Clarity First. It teaches you how to clarify the 5Ps, purpose, priorities, process, performance, and problem-solving. And for Today’s Special, we’ve got your interview with Karen Martin where you address the first P in her new book, which is purpose. It’s a purpose-filled menu, Tracy. A lot of good things to come. Tracy O’Rourke: I hear you. It should be good.

Join us as we find out from John Dickson of Spokane County the secret to nearly 500% improvement! Check out the Chicago Bulls in the news applying root cause analysis to sports medicine. Your poll results are in and we discovered the biggest obstacle to process improvement and you can listen to our review of the book, Grit, where Angela Duckworth researches what turns the average human into a superstar. You can be a superstar too. Join us at the Just-In-Time Cafe and we’ll tell you all about it! Also Listen On: Timeline * 1:37 In the News * Chicago Bulls Using Lean Six Sigma * 5:05 The Printed Page * Grit: The Power of Passion and Perseverance by Angela Duckworth * Best Books to Buy (Book Review): Grit: The Power of Passion and Perseverance by Angela Duckworth * 10:15 Last Month’s Poll Results & This Month’s Poll Question * 12:51 Today’s Special * Interview with John Dickson, Chief Operations Officer at Spokane County Podcast Transcript Tracy O’Rourke: We ask our subscribers what got in the way of improvement efforts and we got some surprising results. Stay tuned. Elisabeth Swan: Hello, everyone. I’m Elisabeth Swan. Tracy O’Rourke: I’m Tracy O’Rourke. Elisabeth Swan: We are from GoLeanSixSigma.com and you’re listening to the Just-In-Time Café Podcast where we bring you fabulous apps, polls, news, books, and people so you can build your problem-solving muscles. Tracy O’Rourke: And we get to eat because I think I got the last muffin in here. Elisabeth Swan: You had to do some battle to get that, Tracy. Tracy O’Rourke: I did. Good thing I’m in shape. Let’s grab a menu and get out of this crowd. Elisabeth Swan: Yeah, I’m bringing a knife so we could split that muffin. Tracy O’Rourke: Darn it! OK. That is much better. What’s on the Menu (Podcast Agenda) Elisabeth Swan: We got a promising menu today, Tracy. In the News, we’ll find out how the Chicago Bulls dip their toes into the Lean Six Sigma world by preventing injuries using the FMEA which as you know is Failure, Modes, and Effects Analysis. For the Printed Page, we’ll discuss a book where the author interviewed not only Jeff Bezos of Amazon but his mother in her quest to understand super achievers. And then we’ve got Poll Results from last month and a brand new follow-up poll about how to overcome obstacles to improvement efforts. Tracy O’Rourke: I think we can hear that. Elisabeth Swan: Careful what you ask for. Tracy O’Rourke: Remember to stay tune for this month’s coupon code in order to get a discount on GoLeanSixSigma.com online training. Elisabeth Swan: Up next, it’s Lean Six Sigma In the News. In the News Tracy O’Rourke: I’m trying to picture the Chicago Bulls using a FMEA. Isn’t that tool from aerospace, Elisabeth? Elisabeth Swan: Yeah, it is. And you know, it’s used everywhere, not just in aerospace.

You don’t want to miss this episode! We’ll interview Bob Zimering who is the Senior Manager for what is essentially Amazon’s Lean Six Sigma effort. We cover an app that does your Excel work for you. We’ll find out what happens when you apply Lean Six Sigma to the streets of San Antonio and we’ll answer a learner’s question about communicating the purpose of improvement efforts. If this is your first visit to the cafe, where have you been?! Also Listen On: Timeline * 1:34 Appetizer of the Day * Kutools * 3:38 In the News * The City of San Antonio Improves Pothole Repair Problem by 480% * 6:33 Coupon Code * Special coupon code for all of our awesome listeners: 30% discount on all of our online training! * 7:15 Q&A * Whose responsibility is it to show the purpose of a project to the team members/those who are certified/sponsors/champions? * 10:17 Today’s Special * Interview with Bob Zimering – Senior Manager, Worldwide ACES (Amazon Customer Excellence System) * Expert Excerpts: Bob Zimering on Lean Six Sigma in Online Retail Podcast Transcript “I’ll put that out there to anyone listening to this podcast because if you’re listening it means you care and it means you want to make things better within your own area. And chances are you’ve got an opportunity to act entrepreneurial and to reward that spirit in folks you work with or who work for you by giving those positive incentives even if it’s just a verbal recognition of somebody doing something different.” Tracy O’Rourke: Hi everyone! I’m Tracy O’Rourke. Elisabeth Swan: I’m Elisabeth Swan. Tracy O’Rourke: And we are from GoLeanSixSigma.com and you’re listening to the Just-In-Time Café Podcast where we bring you fabulous apps, polls, news, books, and people so you can build your problem-solving muscles. Elisabeth Swan: The joint is jumping, Tracy. Tracy O’Rourke: Yeah. We’ll either be joining the party or escaping to our hideaway. Elisabeth Swan: I’ll meet you in our private dining room. I am almost awake. Tracy O’Rourke: Sounds like we need some time for our big coffee mugs. What’s on the Menu (Podcast Agenda) So Elisabeth, what’s on the menu this time? Elisabeth Swan: OK, Tracy. Here we go. For an Appetizer, we’ll review an app we can never use. Our listeners are going to have to just trust us on this. In the News, we’ll find out what happens when you apply Lean Six Sigma to the streets of San Antonio. Going to you for that one. And then for Q&A, we’ll answer a learner’s question about the purpose of purpose. Think about that for a second. Tracy O’Rourke: It requires a bit of reflection. Elisabeth Swan: Yes, it does.

Tune in to hear Tracy’s interview with author Jeffrey Liker who just published The Toyota Way to Service Excellence. Find out about an app that facilitates seamless communication with bad grammar. Check out why Pearl Harbor airmen met up with a Black Belt from the Hawaiian Electric Company. Listen in as we answer a learner’s question about indirect vs direct voice of the customer and keep thinking about Hawaii as you join us for another good gab at the Just-in-Time Cafe Podcast. Aloha! Also Listen On: Timeline * 1:54 Appetizer of Day * WhatsApp * 5:21 In the News * USAF Creates Change With Continuous Improvement Senior Leaders Course * 8:46 Q&A * “Why are customer complaints considered indirect data collection?” * 11:50 Today’s Special * Interview with Jeffrey Liker, Co-author of The Toyota Way to Service Excellence * Best Books to Buy: The Toyota Way to Service Excellence by Jeffrey Liker & Karyn Ross Podcast Transcript Tracy O’Rourke: Hi everyone! I’m Tracy O’Rourke. Elisabeth Swan: I’m Elisabeth Swan. Tracy O’Rourke: And we are with GoLeanSixSigma.com and you’re listening to the Just-In-Time Café Podcast where we bring you fabulous apps, books, and people so you can build your problem-solving muscles. Elisabeth Swan: The Café is hopping, Tracy. Tracy O’Rourke: I know. I see you’ve got your podcast mug with you. Elisabeth Swan: I got one for you too. Tracy O’Rourke: You’re so nice. Thank you. I’ll grab the menu and I’ll meet you in our coffee oasis. Elisabeth Swan: I’ll be right there. What’s on the Menu (Podcast Agenda) Tracy O’Rourke: All right, Elisabeth. We’re all settled in. So can you be so kind as to tell us what’s on the menu today? Elisabeth Swan: Of course, Tracy. This month, we review an app that facilitates seamless communication through bad grammar. And then for In the News segment, we’re going to find out why Pearl Harbor Airman meetup with a Black Belt from the Hawaiian Electric Company. That’s an interesting one. It all sounds really warm and sunny. Either way, we’ll fill the question from a learner about customer complaints. And for Today’s Special, Tracy, you get to interview Jeffrey Liker who brought us the seminal book, The Toyota Way back in 2001 and just recently came out with The Toyota Way to Service Excellence. So stay tune. Lots of great info coming your way. Elisabeth Swan: Awesome. Tracy O’Rourke: Let’s get to the Appetizer. Appetizer of the Day: WhatsApp Elisabeth Swan: OK, Tracy. I know you’ve been using this one for a while. So, why don’t you tell everybody about WhatsApp? Tracy O’Rourke: Yeah. It’s more of a pun than bad grammar. But this app is really fun. First of all, it’s a messenger app. It’s free. It’s available on mostly Android and other smartphones. More than one billion people in over 180 countries use this app to stay in touch with friends and family an...

During this episode’s interview we’ll found out how Sally Toister made Starwood’s Lean Six Sigma Program even better at Marriott Hotels. We’ll highlight the work of some Indiana college students who used Six Sigma to divert bananas, among other things, from landfills to soup kitchens and we’ll let you in on the launch of a new series about Lean Six Sigma super heroes. Lots going on – grab a mug and come on down to the Just-in-Time Cafe! Also Listen On: Timeline * 1:52 In the News * Six Sigma Saves Food Waste at Rose-Hulman Institute of Technology * 5:42 This Month’s Poll Question * 6:56 Promos * Webinar: How to Get Support for Your Project by Clarifying Your Purpose * Webinar: How Leaders Use A3s to Coach Employees * Introducing: Wonder Women of Quality * 9:08 Today’s Special * Interview with Sally Toister – Senior Director, Operational Excellence at Marriott Hotels Podcast Transcript Elisabeth Swan: Hi, everyone. I’m Elisabeth Swan. Tracy O’Rourke: I’m Tracy O’Rourke. Elisabeth Swan: And we are with GoLeanSixSigma.com and you’re listening to the Just-In-Time Café Podcast where we bring you fabulous apps, books, and people so you can build your problem-solving muscles. Tracy O’Rourke: And Elisabeth. We’ve got a brand new menu. Elisabeth Swan: I know and two podcasts per month now. Tracy O’Rourke: Do we get to use the fancy dining room now that we’re moving on up? Elisabeth Swan: No, it’s under renovation. Tracy O’Rourke: Bummer! Elisabeth Swan: know. But we can put whip cream in our coffee to celebrate. Meet you in the usual spot. What’s on the Menu (Podcast Agenda) Tracy O’Rourke: Sounds good. I like the look of the menu, Elisabeth. What are the treats for today? Elisabeth Swan: Good stuff today, Tracy. Good stuff. First, Lean Six Sigma in the news, college students in Indiana are using Six Sigma to divert bananas from landfills to soup kitchens. Next, we’ve got a poll for our listeners. And you know what that means, Tracy. Pareto Chart! Tracy O’Rourke: One of our favorite things. Elisabeth Swan: One of our favorite things. We’ve also got a new series starting about Lean Six Sigma super heroes. Let’s stay tune for that. And for Today’s Special, I’ll be interviewing Sally Toister. She has got some great stories about gemba walks, which are process walks. You don’t want to miss that. Tracy O’Rourke: Way to go, Sally. I can’t wait to hear about her interview. Also, remember to stay tune for this month’s coupon code in order to get a discount on GoLeanSixSigma.com’s online training. Elisabeth Swan: Up next, it’s Lean Six Sigma in the news. In the News Tracy O’Rourke: Diverting bananas from landfills to soup kitchens, I confess I’ve never heard of banana soup, Elisabeth. Elisabeth Swan: No.

Wrap up a fabulous 2017 with us at the Just-In-Time Cafe this month and listen to our interview with Shingo Prize winning author Karyn Ross as we discusses transformation in the service sector. We’ll cover an app that will make people think you hired a professional art director to make a video. This month for In The News we’ll discuss how a London Financial firm disrupted the market using Lean Six Sigma and then we’ll return to the States and find out what happens when you train 14,000 Nebraska state employees. For the Printed Page we’ll cover the new book, The Toyota Way to Service Excellence – the newest in the series by Jeffrey Liker and Karyn Ross and our Question of the month comes from a learner who’s curious about Storyboards and A3s. – specifically, “what’s the difference?” Bring your favorite mug and pull up a chair. It’s time to dish! Also Listen On: Timeline * 2:45 Appetizer of the Day * Animoto * 6:43 In the News * How Nebraska Is Attacking Waste and Improving Performance With Lean Six Sigma * How Roma Finance Is Disrupting the Bridging Finance Market With Lean Six Sigma * 12:08 The Printed Page * The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by Jeffrey Liker and Karyn Ross * Best Books to Buy (Book Review): The Toyota Way to Service Excellence by Jeffrey Liker and Karyn Ross * 17:44 Q&A * When should a Storyboard complement the A3? When should it replace the A3? When should the A3 complement the Storyboard? When should the A3 replace the Storyboard? * 21:25 Today’s Special * Interview with Karyn Ross, Shingo Prize Winner Podcast Transcript Welcome to Just-In-Time Café, GoLeanSixSigma.com’s official podcast where we help you build your problem-solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500 to small and medium-size business to government achieve their goals using Lean Six Sigma. Introduction Tracy O’Rourke: Hey, Elisabeth. How are you? Elisabeth Swan: I’m great, Tracy. How about you? Tracy O’Rourke: I’m good. I’m surprised I found you in here. It’s so busy. Everybody is doing their holiday shopping I guess. Elisabeth Swan: Yeah, it’s a little crazy. I see people scouting out their favorite mugs. Tracy O’Rourke: Right. Not only the volt of caffeine I guess to keep going. Elisabeth Swan: I’m hearing you. Tracy O’Rourke: So let’s get some coffee and head over the private dining room. Elisabeth Swan: I’m right behind you. I got the menu. What’s on the Menu (Podcast Agenda) Tracy O’Rourke: Hi,

If you’re in Thanksgiving turkey-recovery mode, relax and tune in to the Just-in-Time Cafe for the latest news and tips. Our guest this week is Ken Miller – a man credited with sparking phenomenal government transformation across the United States. This month’s app is all abut your browser tabs. In Lean Six Sigma news we’ll discuss how the Rock Island Arsenal is using Lean to improve Army readiness and then over to Oklahoma to find out what “Sooner Stat” is all about. On the Printed Page, we’ll cover one of Ken Miller’s books that maintains government actually does make widgets and we’ll answer a user’s question about how to tell a good project story. Take a little holiday breather with us here at the cafe! Also Listen On: Timeline * 2:46 Appetizer of the Day * Chrome Extension: Save Pinned Tabs * 6:01 In the News * Building the Case of Implementing Lean Six Sigma for Oklahoma * Streamlining the Acquisition Process at Rock Island Arsenal * 10:20 The Printed Page * We Don’t Make Widgets: Overcoming the Myths That Keep Government From Radically Improving by Ken Miller * Best Books to Buy (Book Review): We Don’t Make Widgets by Ken Miller * 15:22 Q&A * How can I communicate success effectively in a Storyboard? * 19:08 Today’s Special * Interview with Ken Miller, Author of We Don’t Make Widgets * Change & Innovation Agency Podcast Transcript Welcome to Just-In-Time Café, GoLeanSixSigma.com’s official podcast where we help you build your problem-solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500 to small and medium-size business to government achieve their goals using Lean Six Sigma. Introduction Tracy O’Rourke: Hey, Elisabeth. Elisabeth Swan: Hello, Tracy. Tracy O’Rourke: What is that smell? Is that pumpkin spice? Everyone has a pumpkin spice coffee I think. I’m going to get one too. Do you want one? Elisabeth Swan: No. I’m going straight black just to counteract all the smell of pumpkin. Tracy O’Rourke: All right. Let’s go to the private dining room. Elisabeth Swan: Meet you there. What’s on the Menu (Podcast Agenda) Tracy O’Rourke: Hi everyone. Welcome to the Just-In-Time Café. I’m Tracy O’Rourke and Elisabeth Swan is with me today and we are your hosts. So Elisabeth, tell me, what is on the menu today while I sip my pumpkin spice latte? Elisabeth Swan: I would call this a turkey recovery podcast episode. So if you celebrated Thanksgiving, you can sit back and enjoy this episode.

Before you put your Halloween mask on, or maybe after, join us this October at the Just-in-Time Cafe for some problem-solving treats. Our guest this week is Lean icon Paul Akers and we’ll be discussing his journey from, in his words, “not knowing what he was doing,” to becoming a very successful and very happy Lean Leader. We’ll cover an app that turns your phone into a Walkie Talkie. In Industry News we’ll highlight a story where Bosch used their own Shark Tank to select projects at their manufacturing plant and another story where a $12K drip led to almost $4 million in savings at a Texas nonprofit hospital. On the Printed Page we’ll cover Paul Akers’s book, 2 Second Lean, and we’ll answer a user’s question about on-demand webinars. It’s spooky fun at the cafe – come join us! Also Listen On: Timeline * 2:12 Appetizer of the Day * Voxer * 5:13 In the News * A ‘Shark Tank’ Inspired Approach to Continuous Improvement With Bosch * Waste Walk Saves $3.7M at UMC Health System * 13:15 The Printed Page * 2 Second Lean: How to Grow People and Build a Fun Lean Culture by Paul Akers * Best Books to Buy (Book Review): 2 Second Lean by Paul Akers * 19:02 Q&A * Is there a series of previously recorded webinars? If so, where are they available? * 21:03 Today’s Special * Interview with Paul Akers, Author of 2 Second Lean * PaulAkers.net * Voxer: 360-941-3748 Podcast Transcript Welcome to Just-In-Time Café, GoLeanSixSigma.com’s official podcast where we help you build your problem-solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500 to small and medium-size business to government achieve their goals using Lean Six Sigma. Introduction Tracy O’Rourke: Hey, Elisabeth. Elisabeth Swan: Hello, Tracy. It’s really busy today in here and very loud. Where did all these people come from? Is it happy hour or what? Tracy O’Rourke: If it’s happy hour, I want some or whatever they’re getting. Elisabeth Swan: We’ll get some coffee and head into our private dining room. Tracy O’Rourke: I’m grabbing the menu and I will meet you shortly. Elisabeth Swan: Sounds good. What’s on the Menu (Podcast Agenda) Tracy O’Rourke: Hi everyone. Welcome to the Just-In-Time Café. I’m Tracy O’Rourke and Elisabeth Swan is with me and we are your hosts. So Elisabeth, tell me, what is on the menu today? Elisabeth Swan: Happily, Tracy. We’ve got a great lineup. We’re going to cover an app that turns your phone into a walkie talkie. And then this month’s In the News, we’re going to cover a Bosch Lean Six Sigma effort that developed their own version of Shark Tank.

In this “Back-to-School” episode, we’ll interview Ashley Gambhir, a leader at UC San Diego who is improving education with Lean Six Sigma. For an appetizer we’ll serve up an app that “Leans Out” podcasts. Both government and healthcare make headlines in our “In the News” segment. We’ll highlight how the State of Washington made it into a Harvard Report by saving 1 million hours of wait time and how Ellis Medicine, a New York Hospital System, was featured in Quality Magazine for achieving almost $2 million in savings. For this month’s “Printed Page” we’ll review a book that proves stress is actually good for you and for Q&A, we’ll answer a user’s question about whether to put ROI (Return on Investment) into an organizational Scorecard. Grab your book bag and head on down for another thought-provoking visit with us at the Just-in-Time Cafe! Also Listen On: Timeline * 2:48 Appetizer of the Day * Overcast * 5:17 In the News * Results Washington Saves 1 Million Hours in Lobby Wait Times With Lean Six Sigma * Ellis Medicine Saves $1.8M and MC Assembly Inspires Rapid Change Using Lean Six Sigma * 12:10 The Printed Page * The Upside of Stress: Why Stress Is Good for You, and How to Get Good at It by Kelly McGonigal * Best Books to Buy (Book Review): The Upside of Stress by Kelly McGonigal * 19:50 Q&A * Do you have a scorecard that shows ROI? * 23:02 Today’s Special * Interview with Ashley Gambhir, Senior Director, Strategic Initiatives at UC San Diego Podcast Transcript Welcome to Just-In-Time Café, GoLeanSixSigma.com’s official podcast where we help you build your problem-solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500 to small and medium-size business to government achieve their goals using Lean Six Sigma. Introduction Tracy O’Rourke: Hey, Elisabeth. Elisabeth Swan: Hello, Tracy. Tracy O’Rourke: What is going on today? It’s very busy in here. And I think these are all students coming here because school is back in session. Elisabeth Swan: I remember the days. Tracy O’Rourke: Maybe we should go to the private dining room now. I will meet you there. I’m going to grab the menu. What’s on the Menu (Podcast Agenda) Hi everyone. Welcome to the Just-In-Time Café. I’m Tracy O’Rourke and this is Elisabeth Swan who is joining me. We are your hosts. Elisabeth, what is on the menu today? Elisabeth Swan: I’m glad you’re asking. I’m going to give you a glimpse of today’s menu. For today’s Appetizer, we’ve got an app that leans out podcasts. I like that concept. Because we’re running one. All right. In the News, we’ve got two great stories,

Big things happening at the Cafe as summer winds to a close. This month’s app addresses the little-known need for cartoons with improvement teams. One of our “In the News” segments covers the intersection of a college, a hospital and West Point and the other one shows how Lean Six Sigma might guarantee you a better Labor Day. In our “Printed Page” segment we’ll cover a new book that shows how satire can make you a better leader and this month’s Q&A addresses a question about how to keep remote learners engaged. For the Special of the Day we’ll interview prolific business author John Guaspari and discuss his latest book in which he offers a simple solution to the challenge of employee engagement. Make sure the kids catch the bus, grab a go-cup and settle down for another action-packed episode of “Just-In-Time.” Also Listen On: Timeline * 2:41 Appetizer of the Day * Bitmoji * 6:21 In the News * TSA Secures Lean Six Sigma Tactics to Improve Efficiency and Flyer Wait Times * High Grades for Clarkson University Students’ Lean Six Sigma Projects at Canton-Potsdam Hospital * 12:42 The Printed Page * Otherwise Engaged: How Leaders Can Get a Firmer Grip on Employee Engagement and Other Key Intangibles by John Guaspari * Best Books to Buy (Book Review): Otherwise Engaged by John Guaspari * 18:24 Q&A * How do you keep Green Belts engaged when they’re doing their training online? * 23:40 Today’s Special * Interview with John Guaspari, Employee Engagement Expert * Expert Excerpt: John Guaspari * JohnGuaspari.com Podcast Transcript Welcome to Just-In-Time Café, GoLeanSixSigma.com’s official podcast where we help you build your problem-solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500 to small and medium-size business to government achieve their goals using Lean Six Sigma. Introduction Tracy O’Rourke: Hey, Elisabeth. Elisabeth Swan: And a bohemian hello to you. Tracy O’Rourke: Hey, we are very lucky. Summer is over and everyone is back in school so we get our coffee shop back. Elisabeth Swan: That is an upside. I’m with you. Tracy O’Rourke: So let’s get some coffee anyways and head into our private dining room in case a gaggle of people come in. Elisabeth Swan: I’m right behind you. What’s on the Menu (Podcast Agenda) Tracy O’Rourke: Hey, everyone. Welcome to the Just-In-Time Café. I’m Tracy O’Rourke and joining me is Elisabeth Swan, and we are your host today. So Elisabeth, what is on the menu?