Keys To The Shop : Equipping Coffee Retail Professionals
Summary: Keys to the Shop is a podcast designed to provide the coffee retail professional, with insights, inspiration, and the tools you will need to grow and advance your coffee career or coffee business. Together we learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about barista work, management, leadership, personal development, and anything else that will help you achieve success.
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- Artist: Chris Deferio
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Podcasts:
125 : Confidence in Conflict w/ Kwame Christian : How to use compassionate curiosity in negotiating for your career's and your coffee businesses best interest
124 : Founder Friday! w/ Emi Fukahori, World Brewers Cup Champion and Co-Founder of MAME Coffee in Zurich, Switzerland : Behind her winning performance, the value of community, growing through competition, opening a coffee bar, the challenges and joy
From Barista to Owner | Tim Jones of Liturgy Beverage Company talks about 5 things that helped him on the journey to running his own coffee business!
123 : The 10 Essentials of a Barista Manual! : Writing an effective coffee shop manual, barista communication, management and leadership responsibility, casting vision, details of preparations, service, hospitality, dealing with harassment
Thankfulness : The key to joy in the journey
122 : How be a Cash Register Hero : 6 Essential skills to have in order to set up both the customers and your co-workers in the coffee shop to have a great experience / Changing our mindset toward register work
Just. Walk. Away. : A critical point of service in the coffee shop that makes a big difference but is hard to do
121 : Working from Your Strengths w/ Lisa Cummings : How to identify both your's and your staff' strengths in the coffee shop, placing people in positions that compliment their talents, affirmation on the job, framing all work through the lens of str
Gossip: How this toxic element destroys community in the coffee shop and what to do instead
The Hospitality Paradox : Preparing for the most critical & perplexing time in retail
120 : Social Media 101 w / Jenn Chen : The most critical elements for coffee companies to consider to have a great on-line presence
119 : Barista Training Masterclass w/ Gwilym Davies : 2009 World Barista Champion, Gwilym Davies joins us to talk hospitality based training, always learning, being ok with being wrong, structuring your coffee trainings, how to prepare yourself, and
118 : Founder Friday! w/ Phil & Sebastian Coffee Roasters founders, Phil Robertson and Sebastion Sztabzyb: Entrepreneurship, challenges of getting started, leadership, staffing, maturing as owners and as a business, green sourcing and producer p
Grass Roots Improvement: Tapping into the power of your staffs observations and ideas
117 : Coffee and Cocktails w/ Amanda Whitt : Learning about drink building, guidelines for starting a cocktail program in your coffee shop, tips for great coffee cocktails, what we can learn from the world of craft cocktails and bartending
