Dispatch in Depth show

Dispatch in Depth

Summary: “Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.

Podcasts:

 Turn the Bleed Around with Greg Scott and Dr. Paul Stiegler | File Type: audio/mpeg | Duration: 28:20

Isabel talks with Greg Scott, IAED Associate Director of Protocol Evolution, and Dr. Paul Stiegler, emergency physician. They discuss the need for a new tourniquet protocol, the research that went into creating it, and the situations in which it will be used.   For Your Information: Stop the Bleed: https://www.dhs.gov/stopthebleed Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Shedding Light on Shift Work with Andrew Moore-Ede | File Type: audio/mpeg | Duration: 31:59

Isabel talks with Andrew Moore-Ede, a consultant for CIRCADIAN Light. They discuss the impact of shift work on the human body, how different wavelengths of light have different effects, and things to do to help regulate your circadian rhythm.   For Your Information: CIRCADIAN’s website: https://www.circadian.com/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Ethical Tension with Jerry Overton | File Type: audio/mpeg | Duration: 26:43

Isabel talks with Jerry Overton, President of the International Academies of Emergency Dispatch and chair of IAED’s institutional review board. They discuss the function of IRBs, the relatively recent shift in science to protecting the rights of its patients, and how research affects the protocol. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Processing Trauma with Dr. David Rozek | File Type: audio/mpeg | Duration: 27:17

Isabel talks with Dr. David Rozek, a clinical psychologist at the University of Utah. They discuss similarities between veterans and first responders, what cognitive processing therapy focuses on, and how to begin managing the effects of trauma in your own life right now.   For Your Information: National Center for Veteran Studies (Utah chapter): https://veterans.utah.edu/ If you live in Utah and are an emergency dispatcher, you’re eligible to participate in a clinical trial about Cognitive Processing Therapy and/or receive free therapy for PTSD: https://veterans.utah.edu/clinical-services/ Find a therapist who uses Cognitive Processing Therapy near you: https://cptforptsd.com/cpt-provider-roster/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Every Member a Mentor with Kim O’Donnell | File Type: audio/mpeg | Duration: 29:45

Isabel talks with Kim O’Donnell, Commander for Communications Education & Quality Improvement for Toronto Paramedic Services. They discuss the role of curiosity in mentorship, the new feedback sandwich, and the difference between mentoring, training, and coaching.   For Your Information: To learn more about leadership training, check out our podcast about the CCM program: https://www.aedrjournal.org/leadership-training-days-with-anthony-minge-and-joe-coons/   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Leadership Training Days with Anthony Minge and Joe Coons | File Type: audio/mpeg | Duration: 34:36

Isabel talks with Anthony Minge, Senior Partner with Fitch & Associates, and Joe Coons, Director of Safety and Communications for LifeFlight Eagle. Together they discuss the Communication Center Manager Program, the kinds of research projects that CCM participants do, and why disseminating the results of those projects is important.   For Your Information: Fitch & Associates’ Communication Center Manager (CCM) Program: https://www.fitchassoc.com/communication-center-manager-program/ DiSC personality profiles: https://www.discprofile.com/what-is-disc/overview/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Tell Me Why with Steve Zenes | File Type: audio/mpeg | Duration: 32:35

Isabel talks with Steve Zenes, 911 Operations Coordinator with the Morris County Communications Center. They discuss how police dispatch is different from fire and EMS, why “Tell me exactly what happened” matters, and parallels between police work and research. For Your Information: Link to Steve’s poster: https://www.aedrjournal.org/evaluating-the-effect-of-proper-use-of-tell-me-exactly-what-happened-case-entry-questions-on-chief-complaint-selection-and-information-gathering-at-emergency-police-dispatch/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 An Education in Trauma with Dr. Stella Benami | File Type: audio/mpeg | Duration: 31:46

Isabel talks with Dr. Stella Benami, researcher and former emergency dispatcher. They discuss how Dr. Benami’s experiences in dispatch inspired her dissertation, the difference between compassion fatigue and burnout, and the biggest factors in the mental health of emergency dispatchers.   For Your Information: Link to the podcast episode on emotional labor: https://www.aedrjournal.org/youve-got-me-doing-emotional-labor-with-dr-sharon-mastracci-and-ian-adams/ Brower Psychological: http://browerpsychological.com/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Show Me the Evidence with Dr. Mike Barnum | File Type: audio/mpeg | Duration: 32:31

Isabel talks with Dr. Mike Barnum, an emergency medicine physician in Las Vegas. They discuss how evidence informs practice, the different types of evidence, and how to integrate sound data into your center.   For Your Information: AMR Las Vegas: https://www.amr.net/locations/operations/nevada/las-vegas/las-vegas-event-medical American College of Emergency Physicians: https://www.acep.org/ American Academy of Emergency Medicine: https://www.aaem.org/ National Association of EMS Physicians: https://naemsp.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Potential Exposure with Dr. Mike McEvoy | File Type: audio/mpeg | Duration: 22:52

Isabel talks with Dr. Mike McEvoy, EMS Coordinator for Saratoga County. They discuss common myths about bystander and responder potential for opioid exposure, the symptoms of an opioid overdose, and how to keep callers safe.   For Your Information: The article in the Journal that Mike responded to: https://iaedjournal.org/when-you-need-it-most/ Mike's response article: https://iaedjournal.org/scene-safety-in-an-opioid-epidemic/ American College of Medical Toxicology (ACMT) and American Academy of Clinical Toxicology (AACT) position statement: https://www.tandfonline.com/doi/full/10.1080/15563650.2017.1373782 Prehospital Emergency Care article: https://www.tandfonline.com/doi/abs/10.1080/10903127.2017.1367446?journalCode=ipec20 NIOSH recommendations: https://www.cdc.gov/niosh/topics/opioids/fieldinvestigations.html Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Care in Place with Dr. Karen Abrashkin | File Type: audio/mpeg | Duration: 34:55

Isabel talks with Dr. Karen Abrashkin, Medical Director of the House Calls Program and the Clinical Call Center for Northwell Health. They discuss how the House Calls Program works, the benefits of aging in place, and the complexities of DNRs.   For Your Information: Independence at Home: https://innovation.cms.gov/initiatives/independence-at-home/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 By Responders For Responders with Rhonda Kelly | File Type: audio/mpeg | Duration: 32:10

Isabel talks with Rhonda Kelly, ResponderStrong Program Manager at the National Mental Health Innovation Center. They discuss Rhonda’s circuitous route to her current career, barriers to emergency responders getting mental health help they need, and where mental health treatment is heading.   For Your Information: The theater shooting Rhonda mentions around 5:45 is the one that took place in Aurora, CO, in 2012. National Mental Health Innovation Center website: http://mentalhealthinnovation.org/ “Taking Care of Our Own: Mental Health Among Colorado Emergency Responders” https://responderstrong.org/responderstrong-survey-report/ ResponderStrong website: https://responderstrong.org/ ResponderStrong Facebook page: https://www.facebook.com/ResponderStrong/ Status: Code 4, Inc. website, which has documentaries showing how responders bring trauma home: https://www.sc4i.org/lifelines Matt Vogl’s TEDx talk about Virtual Reality and mental health: https://www.youtube.com/watch?v=ynMv1sNggyc If you are experiencing suicidal thoughts, please call one of the following hotlines: Australia: 13 11 14 Canada (outside Montreal): 1-866-277-3553 Canada (Montreal): 514-723-4000 United Kingdom: 116 123 United States: 1-800-273-8255 Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Mapping It Out with Lindsy Bentley | File Type: audio/mpeg | Duration: 30:40

Isabel talks with Lindsy Bentley, a GIS professional working in Utah. They discuss the role of GIS in emergency response, the ever-changing nature of maps, and how emergency dispatchers can better direct responders. For Your Information: Project Lifesaver: https://projectlifesaver.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Triaging Trans Patients with Jamie Foster | File Type: audio/mpeg | Duration: 46:39

Isabel talks with Jamie Foster, a trainer for the South Western Ambulance Service in the U.K. They discuss what “transgender” means, which medical protocols are impacted by the caller’s gender, and how the EMD can balance getting the right information with giving good customer service.   For Your Information: U.K. NAVIGATOR: https://uknavigator.emergencydispatch.org/ OED definition of transgender: (adj.) Designating a person whose sense of personal identity and gender does not correspond to that person's sex at birth, or which does not otherwise conform to conventional notions of sex and gender. OED definition of misgender: (v.) Refer to (someone, especially a transgender person) using a word, especially a pronoun or form of address, that does not correctly reflect the gender with which they identify. Gendered Intelligence: http://genderedintelligence.co.uk/ Manchester Metropolitan University study on discrimination against transgender people in 2007: https://www.ilga-europe.org/sites/default/files/trans_country_report_-_engenderedpenalties.pdf TSER (Trans Student Educational Resources): http://www.transstudent.org/ National Ambulance LGBT Network: https://www.ambulancelgbt.org/ Intersex Society of North America: http://www.isna.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Mental Health First Aid with Julie Hardle | File Type: audio/mpeg | Duration: 30:50

Isabel talks with Julie Hardle, Manager of Recovery and Resiliency for Optum Salt Lake County. They discuss the origin of Mental Health First Aid, rituals to put in your self-care toolbox, and how common mental illness is.   For Your Information: Read more about the history of Mental Health First Aid: https://www.mentalhealthfirstaid.org/about/ Read more about how the PTSD of emergency dispatchers compares to that of combat veterans: https://www.aedrjournal.org/differences-in-ptsd-symptomatology-between-combat-veterans-and-emergency-dispatchers/ Anxiety is the most common mental illness in the U.S.: https://adaa.org/about-adaa/press-room/facts-statistics Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

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