Dispatch in Depth

Isabel talks with Kim Rigden, associate director of accreditation at IAED. They discuss the philosophy of catching people doing it right, strengths-based feedback formulas, and common hurdles to accreditation.   For Your Information: Due to the complex nature of the task/type distinction of feedback, IAED created strengths-based feedback so the ED-Q does NOT have to figure out if a task is a promotion task (creative) or prevention task (accuracy-based) and react accordingly with positive or negative feedback. For more information, see the following article: https://www.researchgate.net/publication/229898940_Task_type_as_a_moderator_of_positivenegative_feedback_effects_on_motivation_and_performance_A_regulatory_focus_perspective   Link to Kim’s previous podcast: https://aedrjournal.org/o-come-all-ye-burned-out-with-kim-rigden/ ACE Online Site: https://accreditation.emergencydispatch.org/ Link to the Race to ACE Facebook group: https://www.facebook.com/groups/1025994800869995/   Kim’s reading recommendations: Via Character Strengths: http://www.viacharacter.org/www/ When: The Scientific Secrets of Perfect Timing by Dan Pink   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Kevin Seaman, director of the Maryland Resuscitation Academy. They discuss the role of emergency dispatchers in the chain of survival, the value of case studies in research, and the biggest barriers to improving cardiac survival rates.   For Your Information: Link to Dr. Levy’s podcast: https://aedrjournal.org/resuscitate-me-one-more-time-with-dr-matthew-levy/ Link to Resuscitation Academy: http://ramaryland.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process.   For Your Information:   Choose Wisely campaign: http://www.makingchoicestogether.wales.nhs.uk/home Read the Research Brief about CPR Barriers featuring Craig Sturgess’s call: https://aedrjournal.org/do-cpr-calls-have-barriers/ Listen to the Craig Sturgess call: https://aedrjournal.org/craig-sturgess-anatomy-of-a-cpr-call-with-barriers-redacted-call/ ECCS: Emotional Content and Cooperation Score   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Kate Dernocoeur, co-writer of Principles of EMD. They discuss how the textbook on EMD was written, the difference between classroom learning and street sense, and the special role of emergency dispatchers in EMS.   For Your Information: Kate’s website: www.katedernocoeur.com   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems.   For Your Information:  Definition of psychosocial: relating to the interrelation of social factors and individual thought and behavior (examples: depression, anxiety, chronic fatigue, etc.). Consumer confusion: https://www.researchgate.net/publication/221357511_Consequences_of_Customer_Confusion_in_Online_Hotel_Booking An article on Heinz’s research: https://www.fhstp.ac.at/de/newsroom/news/notruf-144-heinz-novosad-in-las-vegas Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Matthew Levy, Medical Director of the Howard County Department of Fire and Rescue Services. They discuss the traits of high quality CPR, steps to improving the entire emergency response system, and bridging the gap between emergency dispatchers and responders.   For Your Information: Learn more about the Maryland Resuscitation Academy: http://ramaryland.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Elizabeth Ellcessor, an assistant professor of media studies at the University of Virginia. They discuss the importance of accessibility in media, technological evolution in dispatch centers, and public expectations about 911.   For Your Information:   Telephony: the activity or process of communicating by phone https://mediastudies.virginia.edu/people/eae2f http://www.lizellcessor.org/?page_id=391 Send an email to liz @ virginia (dot) edu if you would like to get involved in Liz’s 911 media study to talk about your experiences with current technology or technological changes over the years.   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Gary Galasso, retired Deputy Fire Chief and current chair of IAED’s Fire Council of Standards. They discuss FPDS version 7, including new protocols, what changes were made, and what spurred those changes.   For Your Information: 2017 California wildfire casualty numbers: https://www.cbsnews.com/news/california-fires-a-rising-toll-in-deaths-and-dollars/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Nick Nudell, interim EMS chief for UC Health in Colorado and the chief data officer for The Paramedic Foundation. They discuss the difference between artificial intelligence and machine learning, how AI can enhance the emergency dispatch experience, and whether or not emergency dispatchers will ever be replaced by robots.   For Your Information: Nick’s article on AI in AEDR: https://aedrjournal.org/artificial-intelligence-for-us/ Information on the origin of the Data Information Knowledge Wisdom (DIKW) Hierarchy (Pyramid): https://www.researchgate.net/publication/292335202_The_Origin_of_Data_Information_Knowledge_Wisdom_DIKW_Hierarchy The Dispatch in Depth episode discussing global variations on how patients describe a heart attack: https://aedrjournal.org/an-emergency-by-any-other-name-with-ross-rutschman-and-ken-hotaling/   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Ross Rutschman and Ken Hotaling, two implementations experts and program administrators with Priority Dispatch. They discuss cultural differences in handling emergencies, how the protocol is implemented in other countries, and a study that’s trying to find out if people around the world describe medical symptoms in the same way.   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Tony Guido, a program administrator for Priority Dispatch. They discuss the value of positive feedback, bridging the gap between communication centers and first responders, and tangible benefits of achieving ACE. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Chris Olola, the director of research and biomedical informatics at the IAED. They discuss the role of emergency dispatch in patient care, heart attacks coded as ALPHA at dispatch, and the future of the research team.   For Your Information: AMI: Acute Myocardial Infarction Dr. Olola’s study about heart attacks coded as ALPHA at dispatch: https://aedrjournal.org/characteristics-of-acute-myocardial-infarction-cases-coded-as-low-acuity-at-dispatch/   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Sherri Stigler, Training and Operations Manager for Waukesha County Communications. They discuss Sherri's background in emergency communications, how giving emergency dispatchers closure reduces burnout, and tips for implementing a similar program in your center.   For Your Information: An article Sherri wrote about the study: https://iaedjournal.org/black-hole-no/ “Providing Dispatchers ‘The Rest of the Story’” research poster: https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Dr. Heidi Feldman, a conversation analyst at Northeastern University. They discuss active silent callers, the four-second rule, and qualitative research.   For Your Information: The “Four-Second Rule” for Identifying the Active Silent 911 Caller: https://aedrjournal.org/the-four-second-rule-for-identifying-the-active-silent-911-caller/   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Isabel talks with Vincent Robbins, president and CEO of MONOC. They discuss why objective measurement is so important, the problems associated with using lights and sirens in an emergency response, and the steps to help local leaders and community members have realistic expectations about response times.   For Your Information: MONOC: https://www.monoc.org/newPub/index.cfm The Savvik Foundation: http://www.savvik.org/Vendors-And-Distributors/Vendors/North-Central-EMS Meaningful Metrics article: http://www.jems.com/articles/print/volume-43/issue-3/departments-columns/management-focus/meaningful-metrics.html Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org