Dispatch in Depth show

Dispatch in Depth

Summary: “Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.

Podcasts:

 Triaging Trans Patients with Jamie Foster | File Type: audio/mpeg | Duration: 46:39

Isabel talks with Jamie Foster, a trainer for the South Western Ambulance Service in the U.K. They discuss what “transgender” means, which medical protocols are impacted by the caller’s gender, and how the EMD can balance getting the right information with giving good customer service.   For Your Information: U.K. NAVIGATOR: https://uknavigator.emergencydispatch.org/ OED definition of transgender: (adj.) Designating a person whose sense of personal identity and gender does not correspond to that person's sex at birth, or which does not otherwise conform to conventional notions of sex and gender. OED definition of misgender: (v.) Refer to (someone, especially a transgender person) using a word, especially a pronoun or form of address, that does not correctly reflect the gender with which they identify. Gendered Intelligence: http://genderedintelligence.co.uk/ Manchester Metropolitan University study on discrimination against transgender people in 2007: https://www.ilga-europe.org/sites/default/files/trans_country_report_-_engenderedpenalties.pdf TSER (Trans Student Educational Resources): http://www.transstudent.org/ National Ambulance LGBT Network: https://www.ambulancelgbt.org/ Intersex Society of North America: http://www.isna.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Mental Health First Aid with Julie Hardle | File Type: audio/mpeg | Duration: 30:50

Isabel talks with Julie Hardle, Manager of Recovery and Resiliency for Optum Salt Lake County. They discuss the origin of Mental Health First Aid, rituals to put in your self-care toolbox, and how common mental illness is.   For Your Information: Read more about the history of Mental Health First Aid: https://www.mentalhealthfirstaid.org/about/ Read more about how the PTSD of emergency dispatchers compares to that of combat veterans: https://www.aedrjournal.org/differences-in-ptsd-symptomatology-between-combat-veterans-and-emergency-dispatchers/ Anxiety is the most common mental illness in the U.S.: https://adaa.org/about-adaa/press-room/facts-statistics Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 NENA Cried Power with Ty Wooten | File Type: audio/mpeg | Duration: 36:54

Isabel talks with Ty Wooten, NENA’s Director of Education. They discuss the role of NENA in 911, how training and professionalism are related, and educating the public about what exactly emergency dispatchers do.   For Your Information: GIS is an acronym for “geographic information system,” a system designed to capture, store, manipulate, analyze, manage, and present spatial or geographic data. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Q is for You with Chris Bradford | File Type: audio/mpeg | Duration: 29:51

Isabel talks with Chris Bradford, an instructor for IAED and founder of Protocol Support, LLC. They discuss the role of ED-Qs, how Q’s and research interact, and the differences between QA and QI. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 People Helping People with Jerry Overton | File Type: audio/mpeg | Duration: 33:29

Isabel talks with Jerry Overton, President of the International Academies of Emergency Dispatch. They discuss the importance of studying low acuity calls, the role of an IRB in research, and IAED’s focus for the future.   For Your Information:  Gerontology: the scientific study of old age, the process of aging, and the particular problems of old people. HHS: Health and Human Resources Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Time After Time with Janette Turner | File Type: audio/mpeg | Duration: 31:34

Isabel talks with Janette Turner, Director of Health Services Research at the University of Sheffield. They discuss alternative performance and quality indicators for ambulance services, whether or not quick dispatch results in better outcomes, and how exactly ambulance-related research is conducted.   For Your Information:   Link to the study: https://www.england.nhs.uk/wp-content/uploads/2017/07/ARPReport_Final.pdf   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Play to Your Strengths with Kim Rigden | File Type: audio/mpeg | Duration: 36:47

Isabel talks with Kim Rigden, associate director of accreditation at IAED. They discuss the philosophy of catching people doing it right, strengths-based feedback formulas, and common hurdles to accreditation.   For Your Information: Due to the complex nature of the task/type distinction of feedback, IAED created strengths-based feedback so the ED-Q does NOT have to figure out if a task is a promotion task (creative) or prevention task (accuracy-based) and react accordingly with positive or negative feedback. For more information, see the following article: https://www.researchgate.net/publication/229898940_Task_type_as_a_moderator_of_positivenegative_feedback_effects_on_motivation_and_performance_A_regulatory_focus_perspective   Link to Kim’s previous podcast: https://www.aedrjournal.org/o-come-all-ye-burned-out-with-kim-rigden/ ACE Online Site: https://accreditation.emergencydispatch.org/ Link to the Race to ACE Facebook group: https://www.facebook.com/groups/1025994800869995/   Kim’s reading recommendations: Via Character Strengths: http://www.viacharacter.org/www/ When: The Scientific Secrets of Perfect Timing by Dan Pink   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 It Takes a System with Dr. Kevin Seaman | File Type: audio/mpeg | Duration: 29:28

Isabel talks with Dr. Kevin Seaman, director of the Maryland Resuscitation Academy. They discuss the role of emergency dispatchers in the chain of survival, the value of case studies in research, and the biggest barriers to improving cardiac survival rates.   For Your Information: Link to Dr. Levy’s podcast: https://www.aedrjournal.org/resuscitate-me-one-more-time-with-dr-matthew-levy/ Link to Resuscitation Academy: http://ramaryland.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Kind, Caring, and Compassionate with Andrew Tucker | File Type: audio/mpeg | Duration: 31:08

Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process.   For Your Information:   Choose Wisely campaign: http://www.makingchoicestogether.wales.nhs.uk/home Read the Research Brief about CPR Barriers featuring Craig Sturgess’s call: https://www.aedrjournal.org/do-cpr-calls-have-barriers/ Listen to the Craig Sturgess call: https://www.aedrjournal.org/craig-sturgess-anatomy-of-a-cpr-call-with-barriers-redacted-call/ ECCS: Emotional Content and Cooperation Score   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Writing the EMD Bible with Kate Dernocoeur | File Type: audio/mpeg | Duration: 34:35

Isabel talks with Kate Dernocoeur, co-writer of Principles of EMD. They discuss how the textbook on EMD was written, the difference between classroom learning and street sense, and the special role of emergency dispatchers in EMS.   For Your Information: Kate’s website: www.katedernocoeur.com   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Handling Psychosocial Callers with Heinz Novosad | File Type: audio/mpeg | Duration: 28:43

Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems.   For Your Information:  Definition of psychosocial: relating to the interrelation of social factors and individual thought and behavior (examples: depression, anxiety, chronic fatigue, etc.). Consumer confusion: https://www.researchgate.net/publication/221357511_Consequences_of_Customer_Confusion_in_Online_Hotel_Booking An article on Heinz’s research: https://www.fhstp.ac.at/de/newsroom/news/notruf-144-heinz-novosad-in-las-vegas Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Resuscitate Me One More Time with Dr. Matthew Levy | File Type: audio/mpeg | Duration: 27:47

Isabel talks with Dr. Matthew Levy, Medical Director of the Howard County Department of Fire and Rescue Services. They discuss the traits of high quality CPR, steps to improving the entire emergency response system, and bridging the gap between emergency dispatchers and responders.   For Your Information: Learn more about the Maryland Resuscitation Academy: http://ramaryland.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Mixed Messages with Dr. Elizabeth Ellcessor | File Type: audio/mpeg | Duration: 37:36

Isabel talks with Dr. Elizabeth Ellcessor, an assistant professor of media studies at the University of Virginia. They discuss the importance of accessibility in media, technological evolution in dispatch centers, and public expectations about 911.   For Your Information:   Telephony: the activity or process of communicating by phone https://mediastudies.virginia.edu/people/eae2f http://www.lizellcessor.org/?page_id=391 Send an email to liz @ virginia (dot) edu if you would like to get involved in Liz’s 911 media study to talk about your experiences with current technology or technological changes over the years.   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 Playing with Fire 7 with Gary Galasso | File Type: audio/mpeg | Duration: 42:33

Isabel talks with Gary Galasso, retired Deputy Fire Chief and current chair of IAED’s Fire Council of Standards. They discuss FPDS version 7, including new protocols, what changes were made, and what spurred those changes.   For Your Information: 2017 California wildfire casualty numbers: https://www.cbsnews.com/news/california-fires-a-rising-toll-in-deaths-and-dollars/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

 RoboDispatcher with Nick Nudell | File Type: audio/mpeg | Duration: 23:26

Isabel talks with Nick Nudell, interim EMS chief for UC Health in Colorado and the chief data officer for The Paramedic Foundation. They discuss the difference between artificial intelligence and machine learning, how AI can enhance the emergency dispatch experience, and whether or not emergency dispatchers will ever be replaced by robots.   For Your Information: Nick’s article on AI in AEDR: https://www.aedrjournal.org/artificial-intelligence-for-us/ Information on the origin of the Data Information Knowledge Wisdom (DIKW) Hierarchy (Pyramid): https://www.researchgate.net/publication/292335202_The_Origin_of_Data_Information_Knowledge_Wisdom_DIKW_Hierarchy The Dispatch in Depth episode discussing global variations on how patients describe a heart attack: https://www.aedrjournal.org/an-emergency-by-any-other-name-with-ross-rutschman-and-ken-hotaling/   Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

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