Summary: Samantha Hawkins, communications officer with Cobb County 911 in Marietta, Georgia, discusses the role of customer service in emergency dispatch, bias in the dispatch center, and what it’s like to be a woman of color working in 911. <br> <br> For Your Information: <br> <br> Read Samantha’s essays: <br> <br> <a href="https://www.humanize911.com/post/being-the-coworker-you-d-want-to-work-with">https://www.humanize911.com/post/being-the-coworker-you-d-want-to-work-with</a> <br> <br> <a href="https://www.911derwomen.com/blog/bigger-than-the-bias-being-a-person-of-color-in-911">https://www.911derwomen.com/blog/bigger-than-the-bias-being-a-person-of-color-in-911</a> <br> <br> Learn more about the care gap: <a href="https://aedrjournal.org/filling-the-care-gap-with-kate-jennings/">https://aedrjournal.org/filling-the-care-gap-with-kate-jennings/</a> <br> <br> Learn more about 911der Women: <a href="https://aedrjournal.org/911der-women-with-sara-weston/">https://aedrjournal.org/911der-women-with-sara-weston/</a>
