Retail Gets Real show

Retail Gets Real

Summary: Retail impacts everyone, every day, everywhere. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at

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  • Artist: National Retail Federation
  • Copyright: National Retail Federation


 #41 Terry Lundgren looks back on a career in retail | File Type: audio/mpeg | Duration: 21:10

With his tenure as Executive Chairman of Macy's Inc. coming to an end, Terry Lundgren sat down with NRF President and CEO Matthew Shay to discuss a decades-long career in retail and Lundgren’s rise to success. In this episode, Lundgren shares wisdom gained over the years as well as what he sees in retail’s future.

 #40 Tomorrow’s cool retail tech, today | File Type: audio/mpeg | Duration: 22:10

As one of the curators behind the Innovation Lab at NRF 2018: Retail’s Big Show, Seth Webb of Tusk Ventures has his finger on the pulse of retail’s newest and most game-changing technology. In this episode, learn about the latest technologies showcased at NRF 2018, and how they’re poised to transform the retail industry in the not-so-distant future.

 #39 Behind the curtain at Retail's Big Show | File Type: audio/mpeg | Duration: 22:43

More than 37,000 retail industry professionals came to NRF 2018: Retail’s Big Show this January to talk about retail trends and technology. So how does a 120-person team bring an entire industry together? SVP of Conferences Susan Newman and VP of Event Content and Education Angela Elder chat about how it all comes together and the event’s impact on the industry. NRF’s Ellen Davis co-hosts.

 #38 How “Mattress Mack” became a retail icon | File Type: audio/mpeg | Duration: 22:55

The owner of Gallery Furniture, Jim "Mack” McIngvale, became a Houston icon and hometown hero for his commitment to giving back, especially after he turned his stores into shelters for victims of Hurricane Harvey. McIngvale joins this episode from NRF 2018: Retail’s Big Show to share why caring for the community is so important in retail. PwC's Steve Barr co-hosts.

 #37 How West Elm syncs the in-store and digital experiences | File Type: audio/mpeg | Duration: 25:14

Luke Chatelain began his career as a molecular biologist and is now West Elm’s vice president of innovation. In this episode, he explains how his background prepared him to develop forward-thinking solutions for the furniture retailer.

 #36 How one high-tech McDonald’s is evolving an icon | File Type: audio/mpeg | Duration: 22:00

Carlos Mateos Jr. got his start working part-time at his father’s McDonald’s and now owns the restaurant where he first flipped burgers. In this episode, Mateos discusses his dynamic career with McDonald’s and how automation is changing the business.

 #35 HSN helps make entrepreneurial dreams come true | File Type: audio/mpeg | Duration: 26:12

HSN gives entrepreneurs a platform to sell their products to a large television audience and the prospect of finding the next innovation energizes Dara Trujillo, VP of New Business Development. In this episode, Trujillo discusses how the company elevates entrepreneurs with business education, guidance and exposure, and chats about HSN's new American Dreams Academy program.

 #34 Retail industry predictions for 2018 | File Type: audio/mpeg | Duration: 22:32

STORES Magazine Editor Susan Reda believes that 2017 was one of the most transformative periods of retail we’ve seen in decades and predicts that 2018 will continue to be just as dynamic, with technology playing an increasingly important role for both physical and digital retailers. Listen to learn more about her retail industry predictions for 2018.

 #33 How job-ready candidates give retailers a head start | File Type: audio/mpeg | Duration: 17:20

The Chicago Cook Workforce Partnership helps connect retailers with qualified talent. CEO Karin Norington-Reaves discusses how workforce development initiatives help job-seekers, retailers and the entire retail industry, and chats about the importance of initiatives like the NRF Foundation’s RISE Up program.

 #32 Let it snow! How retailers prep for the weather | File Type: audio/mpeg | Duration: 19:23

As the largest external driver of consumer need, weather is more than just a conversation-starter for retailers. Evan Gold, EVP of global services at Planalytics, helps retailers account for weather when planning their business strategy for the coming year. The trick is to remove weather effects from historical data to arrive at a “weather-neutral baseline” from which to start making sound decisions. On this episode, learn how retailers can plan for a rainy day.

 #31 BJ’s Chris Baldwin on what keeps a CEO up at night | File Type: audio/mpeg | Duration: 17:43

BJ’s Wholesale Club has 215 stores in 16 states and sells more fresh food per member than any of its club store competitors. CEO Chris Baldwin says his company’s 5 million members shop there frequently and that BJ’s offers them immense value. In this episode, Baldwin discusses what keeps the company competitive in a rapidly changing industry.

 #30 Beautycounter’s foundation of empowerment | File Type: audio/mpeg | Duration: 20:59

Gregg Renfrew believes that a woman with passion can really make a difference. She is the founder and CEO of Beautycounter, a health and beauty empire that empowers women with advocacy, education and safe products. Learn how Renfrew nurtures a remarkable connection with her coalition of consultants and how the company achieved exponential growth in just five years.

 #29 Special holiday edition: 'Tis the season for shopping | File Type: audio/mpeg | Duration: 24:37

NRF’s Director of Retail and Consumer Insights Katherine Cullen paints a picture of what retailers can expect to see this holiday, from consumer spending to what gets people in the spirit of the season. Listen to this episode for insights on what people are buying, where they’re shopping, and what makes them choose one channel over another.

 #28 Neiman Marcus CEO Karen Katz on putting digital first | File Type: audio/mpeg | Duration: 19:37

Karen Katz started as an assistant store manager in a small Neiman Marcus store; 32 years later, she is CEO of the luxury retailer. Retail “has allowed women to achieve things much faster and earlier as an industry than many other industries,” she says. Katz joins Retail Gets Real to discuss how the 110-year-old company has adapted to drastic changes in the industry with a “digital-first” approach, and how the evolution is impacting today’s retail workforce.

 #27 Making the case for retail as a career | File Type: audio/mpeg | Duration: 20:36

As director of Kohl’s Center for Retailing Excellence, Jerry O’Brien helps open the eyes of college students to the immense opportunities in retail for building fulfilling careers. His job is easier now, he says, because having grown up as digital natives helps today’s students see themselves fitting into the retail industry. On this episode, O’Brien discusses how he helps shape the retail career conversation.


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