CIO Talk Radio

Guest: Barry Carter Title: Corporate Information Officer (CIO), for Alliance Data Systems Guest: Vinny Licht Title: Chief Information Officer, TAUCK WORLD DISCOVERY The IT helpdesk operation in most organization has mostly been ad hoc and reactionary. It has also been given the glamorous title, "service desk" with "ITIL" expected to provide a virtual weapon and the department to become a proactive army that anticipates and annihilates enterprise wide IT problems. Is that truly the case?

Guest: Barry Vandevier Title: CTO, Travelocity.com L.P. Guest: Dale W. Meyerrose Title: Major General (Retired), The Honorable Dale W. Meyerrose Associate Director of National Intelligence and Chief Information Officer Technology allows today's IT work force the convenience of working from anywhere, untethered from each other or a physical location. But what happens to the team, when the players are in virtual rather than physical proximity? What's lost, and how do we get it back?

Guest: Brian Shield Title: CIO, The Weather Channel Companies Guest: James P. Andrew Title: Senior Partner and Director of BCG, The Boston Consulting Group While each new IT innovation is expected to bring value, it also tends to bring complexity. How quickly can you digest the changes required by one innovation, before being able to swallow more from the next one? Are we at peril of choking on too much of a good thing, or should we welcome any and all innovation as it comes?

Guest: Dan Ariely Title: Luis Alvarez Renta Professor of Management Science, Massachusetts Institute of Technology (MIT) Guest: Elizabeth Hackenson Title: Chief Information Officer; Director, LGS, Alcatel-Lucent Guest: David Ricardo Orellana Moyao Title: CIO, Mexicana Airlines The success or failure of IT is usually attributed to the BIG decisions made by the top brass. However, the relatively small decisions made by the IT crew and mid-management as part of day to day operations also have a snowball effect in the overall effectiveness of IT. What can we do to foster an environment of effective IT related decision making along the chain of command for best results?

Guest: George F. Chappelle Title: SVP & CIO at Sara Lee Corporation Guest: Catherine Boivie Title: Senior VP, Information Technology, Pacific Blue Cross Using 'Cost Savings' as the sole determinant for justifying IT's value, actually undermines its true value. Today's IT leaders need to be "Show 'em the money!" kinds of guys. What does it mean to be an IT leader, driven to bring TOP LINE growth to your organization?

Guest: David Mitchell Title: SVP IT Research, OVUM Guest: Dr. Daniel D. Frye Title: Vice President, Open Systems Development, IBM Systems & Technology Group Cloud computing is a new technology that promises virtually unlimited processing bandwidth, with access to data from anywhere on any device. Is it ready for commercial adoption? What are the key user needs driving this initiative? What are the advantages and what are the gotchas?

Guest: Dan Mahlebashian Title: Chief Contracting Officer, IS&S, General Motors Corporation Guest: Les Mara Title: Business Process Outsourcing, EMEA, Hewlett-Packard Ltd In global outsourcing, it is not uncommon to have multiple vendors to reduce risks. But, can we rely on competitors to work together as one happy family, and deliver on their respective expectations?

Guest: Pat Hanavan Title: Vice President, Product Management, Symantec Corporation Guest: William DiMartini Title: Senior Vice President, SunGard Availability Services Research indicates that when tested, almost half of all disaster recovery plans fail, resulting in harm to a brand, customer loss, losses to competitors, and loss of valuable company data. What steps should companies take to ensure successful disaster recovery? What are the accepted best practices?

Guest: Mark Bregman Title: Executive Vice President, Chief Technology Officer, Symantec Guest: Simon Crosby Title: Chief Technology Officer of the Virtualization and Management Division of Citrix (formerly CTO of XenSource) Data centers are the vaults where we store mission critical information and intellectual property that users may need to access on quick notice but which also need to be protected. What does it take to successfully 'virtualize' a data center? Is it a smooth ride? If not, what issues need to be addressed?

Guest: Phil Edholm Title: Enterprise CTO and VP Network Architecture, Nortel Networks Guest: Jeffrey M. Nick Title: Senior Vice President and Chief Technology Officer, EMC Corporation Guest: Hubert Yoshida Title: Vice President and Chief Technology Officer, Hitachi Data Systems Corporation Guest: John Webster Title: Principal IT Advisor, Illuminata, Inc. Vendors! Global enterprises! It seems like everyone is embracing virtualization! Meanwhile, the analysts who keep track of such potentially IT-world shaking technologies are intently watching related and emerging trends. What are they seeing? Stunning successes or treacherous ground? What should IT decision makers know before they bet the bank on this new paradigm?

Guest: David Johnson Title: Global Information Officer, Jones Lang LaSalle For IT to be truly successful at delivering value, the non-IT members of an organization must know and trust IT enough to adopt the positive changes IT can foster. Just how effective are the various internal communications methods such as brag emails, speeches, 'town hall' meetings, etc., currently being used to promote IT? Can we do better?

Guest: Kevin M. Campbell Title: Group Chief Executive - Outsourcing, Accenture Guest: Simon Telfer-Smith Title: VP Information Technology, Elekta Group Guest: Mindy Blodgett Title: Analyst, Enterprise Research - Business Process Outsourcing Strategies, Yankee Group Guest: Jim Fortner Title: VP of Global Business Services, IT Development & Operations, P&G Guest:  James A. (Jim) Fortner Title: Director, Global Business Services, Infrastructure Services & Governance, P&G When we go to a global burger chain (you know who!) anywhere in the world, we expect the same experience and product quality and get what we expect. Organizations who have embraced IT outsourcing at a global level have similar expectations. However, for the most part, the expectations are not being met and the cultural differences are used as scapegoat. Can we do better? How?

Guest: Tim Cowen Title: Chairman, IACCM. General Counsel, Commercial Director, BT Global Services Guest: Mario Lavoie Title: Vice-President, Contracts & Negotiations at IBM - Global Guest: Robert G. DiGiaro Title: Director, IT Sourcing - America, CREDIT SUISSE How we negotiate the IT services or software licensing related contracts has a significant impact on how IT meets "getting more done with less" expectations set by executive management. How do we plan and carry out such negotiations for success? Is outsourcing such contract negotiations a good option?

Guest: John Deane Title: SVP, AIM Management Group. Chief Technology Officer INVESCO Plc Guest: Jon Prall Title: VP of Operations, Six Apart Guest: Jeff Lush Title: Executive Chief Technology Officer, OI&T Operations and Security, US Department of Veterans Affairs While Enterprise Virtualization technology has tremendous potential what does it take for an IT leader to get it introduced and adopted in his/her organization in a planned fashion? What are the challenges and possible remedies?

Guest: John Deane Title: SVP, AIM Management Group. Chief Technology Officer INVESCO Plc Guest: Jon Prall Title: VP of Operations, Six Apart Guest: Jeff Lush Title: Executive Chief Technology Officer, OI&T Operations and Security, US Department of Veterans Affairs While Enterprise Virtualization technology has tremendous potential what does it take for an IT leader to get it introduced and adopted in his/her organization in a planned fashion? What are the challenges and possible remedies?