Summary: Guest: Kevin M. Campbell Title: Group Chief Executive - Outsourcing, Accenture Guest: Simon Telfer-Smith Title: VP Information Technology, Elekta Group Guest: Mindy Blodgett Title: Analyst, Enterprise Research - Business Process Outsourcing Strategies, Yankee Group Guest: Jim Fortner Title: VP of Global Business Services, IT Development & Operations, P&G Guest: Â James A. (Jim) Fortner Title: Director, Global Business Services, Infrastructure Services & Governance, P&G When we go to a global burger chain (you know who!) anywhere in the world, we expect the same experience and product quality and get what we expect. Organizations who have embraced IT outsourcing at a global level have similar expectations. However, for the most part, the expectations are not being met and the cultural differences are used as scapegoat. Can we do better? How?
