Summary: Guest: Dan Ariely Title: Luis Alvarez Renta Professor of Management Science, Massachusetts Institute of Technology (MIT) Guest: Elizabeth Hackenson Title: Chief Information Officer; Director, LGS, Alcatel-Lucent Guest: David Ricardo Orellana Moyao Title: CIO, Mexicana Airlines The success or failure of IT is usually attributed to the BIG decisions made by the top brass. However, the relatively small decisions made by the IT crew and mid-management as part of day to day operations also have a snowball effect in the overall effectiveness of IT. What can we do to foster an environment of effective IT related decision making along the chain of command for best results?
