Summary: Guest: Tim Cowen Title: Chairman, IACCM. General Counsel, Commercial Director, BT Global Services Guest: Mario Lavoie Title: Vice-President, Contracts & Negotiations at IBM - Global Guest: Robert G. DiGiaro Title: Director, IT Sourcing - America, CREDIT SUISSE How we negotiate the IT services or software licensing related contracts has a significant impact on how IT meets "getting more done with less" expectations set by executive management. How do we plan and carry out such negotiations for success? Is outsourcing such contract negotiations a good option?
