BM English Speaking Radio

Transcript Today’s word is: unforeseen - The meaning of this word is: Not anticipated or predicted. Something that was unexpected. In this English vocabulary lesson, you will learn how to use the word ‘unforeseen’. We are sure that this ESL lesson will help you to enhance your English vocabulary and speak English fluently and confidently. Let’s assume that you are on your way for an important business meeting. You are carrying all the necessary documents. Your phone, laptop and everything else is charged. You left before time to avoid any delay. But, when you reach the airport, you realize that your flight has been delayed by 5 hours... Now, this was not anticipated (expected). Unfortunately, you have to cancel the meeting. Such situations are called unforeseen. You can not anticipate these situations. Your meeting had to be canceled because of unforeseen circumstances. Listen carefully on how we can use the word unforeseen in 8 different forms in 8 different situations. Example number 1 of 8:  We all are aware of car insurance policies. These policies can protect our car against unpredictable emergencies. Can you use today’s word in this sentence? Yes! You can say - Insurance policies can protect our vehicles against unforeseen emergencies/damages. Example number 2 of 8:  Jay and his wife decided to go out for dinner in the evening. But due to unanticipated rain, they had to cancel the plan. Think about how can we use unforeseen in this sentence. Yes, you are right. You can say – Jay and his wife had to cancel the plan due to unforeseen weather conditions. Example number 3 of 8:  Anne runs a small business in her town. Due to some unforeseen financial losses, she began saving 30% of her profit for unexpected financial hardships. Can you use today’s word instead of unexpected financial hardships? Correct. Anne saves 30% of her profits for the unforeseen financial crisis. Example number 4 of 8:  The head of sales resigned hence the head of marketing was given additional responsibility due to unforeseen circumstances. Here, as the head of sales resigned from his post, the head of marketing was given additional responsibilities. Example number 5 of 8: Railway has started a hotline for women for assisting them if any unforeseen situation arises. This shows that women can contact the railway police in case of any unexpected situation. Example number 6 of 8: Wise people say that life is full of unforeseen circumstances, which means you can never really predict what will happen in the future. Example number 7 of 8: Raj and Simran were working in different branches of the same office. Their wedding was unforeseen since no one even knew that they were engaged. In this sentence, it is clear that nobody had anticipated that they will get married. Example number 8 of 8: James could not reach office on time because an unforeseen road accident had blocked the traffic. This means the road accident was unexpected. So today we learned the word “unforeseen” which means – Not anticipated or predicted. Something that was unexpected. We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html

Transcript Today’s word is: predominant Would you like to know what it means? It means – more important, powerful, successful or noticeable than others In this English vocabulary lesson, you will learn how to use the word ‘predominant‘. We are sure that this ESL lesson will help you to enhance your English vocabulary and speak English fluently and confidently. We all know the importance of the English language. It is a global language. It is the official language of more than 50 countries and spoken by around 400 million people across the globe. Knowing English can help you in various ways. It can increase your chances of getting a good job; you can explore various cultures and you can be connected to the world. This means English is an important language, isn’t it? Yes. So we can say that English is a predominant language across the globe Like the English language, anything that is an important element and is noticeable is called predominant. Listen carefully on how we can use the word predominant in 8 different forms in 8 different situations. Example number 1 of 8: Steve is a salesman. He has to communicate with a lot of people. Can you tell the predominant part of his job? Yes, the predominant part of his job is communication. Example number 2 of 8: The key role of social media sites is to connect people. Can you use predominant in this sentence? Yes. You can say the predominant role of social media sites is to connect people. Example number 3 of 8: the United States of America is one of the most powerful countries in the world. Because of this, the US is able to influence a lot of important decisions in many countries. Try to use today’s word in this sentence. The sentence would be – the United States of America is a predominant country. Example number 4 of 8: David has a lot of work experience. Now he is working in a team where all the members have recently started working. Can you tell me who is predominant among all the team members?Without a doubt, David is predominant among all the team members with regards to work experience Example number 5 of 8: In order to operate a business we need money. Money is required for setting up a business, sustaining (maintaining) a business and growing a business. Therefore, we can say that money is a predominant element for any business. Example number 6 of 8: In rural areas farming is more common than other occupations. Now we can say that farming is a predominant profession in rural areas. Example number 7 of 8: Jack has many businesses but his main source of income is his restaurant. So Jack’s predominant source of income is his restaurant. Example number 8 of 8: Earlier internet was limited to business. But now we use it for online shopping, ticket bookings, networking and for so many other aspects. Therefore, we can say that the internet has become a predominant part of everyone’s lives. So today we learned the word “predominant” which means – more important, powerful, successful or noticeable than others. We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html

Today’s word is: consensus – The meaning of this word is - a general agreement, generally among a group of people or among two individuals. It means it has to be a mutual agreement. In this English vocabulary lesson, you will learn how to use the word ‘consensus’. We are sure that this ESL lesson will help you to enhance your English vocabulary and speak English fluently and confidently. Let’s assume that you want to go for a picnic. You share this idea with your family. Your father had some work but he agrees. Your mother starts preparing snacks for the same. Your siblings are excited about the picnic. You ask your cousins and they are also ready. Everything is set. It means that all the members of the family agree to go for the picnic. Now you can also say that all the members of the family have reached a consensus about the picnic. Listen carefully on how we can use the word consensus in 8 different forms in 8 different situations. Example number 1 of 8: Earlier people believed that the earth was flat. That was a general agreement between all. However, after in-depth research and evidence (proof) of satellite pictures, there is now a general agreement that the earth is round. You can say that now, there is a consensus that the earth is round. Example number 2 of 8: Everyone had a different opinion about the education bill in the parliament yesterday, so the bill could not be passed. Can you tell me what is missing here? Correct. A general agreement is missing here. This means a consensus is missing here. We can also say that there was a lack of consensus about the education bill in the parliament yesterday. Example number 3 of 8: All the members will decide the leader of the team. Can you use the word consensus here? You can say the leader of the team will be decided by consensus. Example number 4 of 8: With the help of voting, we can come to a general agreement on this topic. How to use today’s word here? Yes, we can reach a general consensus by voting. Example number 5 of 8: Most of the school teachers think that students should not carry smartphones in schools. What does this mean? This means there is a consensus among teachers that mobile phones should not be allowed in schools. Example number 6 of 8: Both business partners have reached a consensus on winding up (closing) the business. This means that both the businessmen have mutually come to an agreement to wind up the business. Example number 7 of 8: The students came to a consensus on who would be the representative of the class. This means that all the students together came to an agreement on who should represent the class.   Example number 8 of 8: In a meeting, if a team does not reach a consensus, the management may meet up again so that they all reach a general agreement on the same. So today we learned the word “consensus” which means – a general agreement, generally among a group of people or among two individuals. It means it has to be a mutual agreement. We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html

Transcript Today’s word is: Strategy Would you like to know what it means? It means – a plan of action designed to achieve a long-term or an overall aim. In this English vocabulary lesson, you will learn how to use the word ‘strategy’. We are sure that this ESL lesson will help you to enhance your English vocabulary and speak English fluently and confidently. John is a student. He is from a middle-class background. He is good at studies but has a bad habit of spending a lot of money unnecessarily. He spends all his pocket money and never saves any money for his future. One day he realizes that it is a very big mistake. Then he decides to start saving money. He sits with a notebook and pen. He plans his budget for the month. He creates a plan of action (creates a structured method of taking necessary steps) to achieve his goal of saving half of his pocket money. He plans on how much money he will spend every day. He lists out where to spend and where not to spend. This is John’s strategy to save money. Deciding what you want to achieve, how you will achieve it and the actions you will take to achieve that goal is called strategy. You will now listen to how we can use the word strategy in 8 different forms in 8 different Contexts. Example number 1 of 8: Sam is thinking to start a new business. He needs a proper action plan to operate the business successfully. Can you guess what does Sam need? Yes, you are right Sam needs a business strategy. Example number 2 of 8: Apple has become the first trillion dollar company in the world. Do you know how? Apple achieved this goal with the help of a strong business strategy. Example number 3 of 8: Emily realizes that she has very less time to prepare for her upcoming exams. But she doesn’t worry much. She makes a proper plan of what and how to study and clears her exam. So what did Emily actually do? Emily developed a strategy and cleared the exam. Example number 4 of 8: Every government needs an economic strategy to build the country’s financial capital. This means that every government needs a plan of action to achieve the goal of making the country financially strong. Example number 5 of 8: The police devised a plan to trap the criminal at his own house. Try to use the word strategy here. You can say –The police devised a strategy to trap the criminal at his own house. Example number 6 of 8: Some businessmen never reveal their business strategy. This means that they do not share their business plan with others. Example number 7 of 8: The world needs an effective strategy to fight global warming. This means that the world needs a proper plan of action to reduce the effects of global warming. Example number 8 of 8: The new marketing head had innovative ideas to capture the market. He designed a robust (powerful) marketing strategy which the management appreciated a lot. Today we learned the word “strategy” which means – a plan of action designed to achieve a long-term or an overall aim. We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html

Transcript Today’s word is: affluent –This word means having an abundance of wealth or other material goods; someone who is prosperous or rich In this English vocabulary lesson, you will learn how to use the word ‘affluent’. We are sure that this ESL lesson will help you to enhance your English vocabulary and speak English fluently and confidently. Imagine this for a moment. You are in New York. You see a lot of expensive cars. There are beautiful buildings, skyscrapers, and bungalows. People around you have branded clothes and accessories. Wherever you see, there is a lot of money. There are shopping centers full of lavish showrooms with highly expensive products. This is the example of an affluent society. And who are affluent people? affluent people are extremely rich and can spend money lavishly. They can easily buy expensive cars, jewelry, and other High-end (expensive) products. They have a lot of wealth and properties. They are prosperous. You will now listen to how we can use the word affluent in 8 different forms in 8 different sentences. Example number 1 of 8: Mr. Bill Gates is the founder of Microsoft. He has a lot of wealth. He owns a lot of properties and other expensive articles. So what will you call such a person? Yes, he is an affluent person. Example number 2 of 8: Sam has studied abroad. He has never faced any financial problem in his life. He comes from a background of highly rich people. Can you describe Sam’s family background using today’s word? Correct. Sam comes from an affluent background. Example number 3 of 8: Can everyone buy a private jet? Of course not! Only the people with a lot of wealth can afford it. It means only affluent people can buy private jets. Example number 4 of 8: Saudi Arabia has lots of oil reserves. So we can say that Saudi Arabia is an affluent country. Saudi Arabia is prosperous because it is earning a lot of money by selling oil. Example number 5 of 8: Affluent countries spend a lot of money on infrastructure. This means affluent countries are the countries with a lot of wealth to invest in infrastructure. Example number 6 of 8: Though her husband’s family was poor, Mary came from an affluent family of billionaires. Mary’s family had an abundance (means a lot) of wealth. Example number 7 of 8: Shops that sell luxurious goods try to attract affluent customers because they know affluent people can easily afford to buy expensive products. Example number 8 of 8: Affluent people around the world are investing money in the stock exchange. That means affluent people have a lot of wealth to invest in the stock market. Today we learned the word “affluent” which means – having an abundance of wealth or other material goods; someone who is prosperous or rich. We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html

Transcript Today’s word is: Ubiquitous - The meaning of this word is something that is present, appearing or found everywhere. In this English vocabulary lesson, you will learn how to use the word ‘ubiquitous’. We are sure that this ESL lesson will help you to enhance your English vocabulary and speak English fluently and confidently. Nowadays you can see mobile phones everywhere. Almost everyone is using them. Who doesn’t use a mobile phone? Mobile phones are seen at railway stations, bus stops, cafes, malls and everywhere else. Something that can be seen or found everywhere is called ubiquitous. Mobile phones are so ubiquitous that everyone knows about them. People use them all the time. They click selfies and chat with friends. They watch YouTube videos and listen to podcasts (like the one you are listening right now). They use mobile phones frequently. People spend hours and hours on their phones. They can be found all the time. Mobile phones are ubiquitous. You will now listen to how we can use the word “ubiquitous” in 8 different forms in 8 different sentences. Example number 1 of 8: It’s a fact that God is present everywhere. Now we know something that is present everywhere is ubiquitous. So we can say that - It is a fact that God is ubiquitous. Example number 2 of 8: France is a tourist destination. One can see so many lovely hotels, restaurants, and cafes there. Now, how will you use the word ubiquitous here? You can say - Lovely hotels, restaurants, and cafes are ubiquitous in France. Example number 3 of 8: Delhi is the capital of India and during campaigning, for elections, people can spot ministers at various locations. How to use ubiquitous in this sentence? Let’s say - Delhi is the capital of India and VIPs are ubiquitous during campaigning for elections. Example number 4 of 8: I phones are quite expensive but people are crazy about them. You can find a lot of people who have an iPhone. That means - Even though iPhones are expensive, they are ubiquitous. Example number 5 of 8: Do you use facebook? Almost everybody uses it. Now Facebook is found everywhere because Mark Zuckerberg didn’t give up. Now you know where to use the word ubiquitous. Yes, you are right. You can say - Mr. Mark Zuckerberg worked hard and made Facebook ubiquitous. Example number 6 of 8: You must have seen people putting pictures of Starbucks coffee mugs on Facebook and other social sites. The logo appears everywhere. So, its logo has become ubiquitous all over the world. Example number 7 of 8: We all get those fake WhatsApp messages all the time. They can be found on many social platforms. Can you use the word ubiquitous here? Let’s try. Nowadays, fake news is ubiquitous on social networking sites. Example number 8 of 8: Hey! Try this. What is present everywhere on Valentine’s Day? You are right! It’s the emotion of love. So you can say love is ubiquitous on Valentine’s Day. Do you know anything that is ubiquitous? Well if you do, make a note and share it with friends and family and shine like a celebrity. We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html  

Greetings dear listener!  For all the enthusiastic English learners out there BM English Speaking Institute has a surprise. Before that, I would like to share something. Our English learners had indicated that they wanted to build their vocabulary to impress their colleagues, seniors, friends, and relatives. Now, what is vocabulary? Vocabulary is a collection of words. The learners also wanted to learn different words that can be used in different situations and also express different thoughts and ideas. These words could be used in presentations, day to day discussions, telephonic conversation, audio/video conference calls and even for writing e-mails. Constructing simple sentences in English with difficult words has been a major challenge. Hey! its time for the surprise that you were waiting for. In order to help you with the above-mentioned challenge, BM English Speaking Radio Channel is launching a series of 200 vocabulary podcast episodes. Podcasts are digital files that you can easily download on your cell phone, computer or even your laptop. You can listen to a new episode every day which will be released every day at 6 a.m. Indian standard time. You can listen, while traveling, cooking, walking, jogging or just while relaxing. This means learning at your convenience. In these episodes, we will be covering 200 different advance English words. We will be including words like predominant, integrity, compel, etiquette, innovation, ambiguous etc. And not simple words like exercise, traveling or viewing. The format of this podcast will be, first, we will mention a word followed by its meaning. Later we will spell it out for you and then we will share 8 different sentences where you can hear the use of the same word in different scenarios (situations). Now, you will have a question, “How will I be able to reach this podcast? My answer to it is, visit our website www.bmconsultantsindia.com/podcast and remember to subscribe so that you will be the first one to receive notifications the moment a new episode is uploaded. The podcast will be uploaded at 6 a.m. India time, daily for 200 days at a stretch. You heard it right, at 6 a.m. so that you can learn a new word at the start of the day to flaunt it during the day. We will upload our first word starting tomorrow at 6 a.m. India time. Well, enjoy learning. Remember, at BM English Speaking Institute, your success is our success.

Piyush: So now that the business is running on autopilot, can we have a look at new business to expand? Vishaal: Oh absolutely, I have been researching the online teaching business and from what I can see they’re doing quite well and seem to be making good profits.                        Piyush: I agree, we must grow our online business quickly. Vishaal: You know, I was a bit unsure about online business, but how can we keep our costs low as we grow? Do you use these simple words during your financial meetings? Piyush: So now that the business is running on autopilot, can we have a look at a new venture to expand? Vishaal: Oh absolutely, I have been researching the online teaching business and from what I can see they’re doing quite well and seem to be generating a healthy return. Piyush: I agree, we must now focus on growing our online business more aggressively. Vishaal: You know, I was a bit unsure about online business, but how else can we decrease our overheads and scale up at the same time? Piyush: Okay, I see where you’re going with this. A way in which the online business will not erode our profitability. Vishaal: Yes, in order for our business valuation to be much better. Piyush: Hmm… how about we look at crowd funding? It’s a common trend now in the current economic market. Vishaal: That’s a fantastic idea. So far, we have been boot-strapping it, let’s look at getting some proper financial assistance. I am sure there are a lot of people or maybe even other organizations that are looking to make a strategic investment if we offer fair value for their money. Piyush: Absolutely and the Acid Test Ratio will be if we can turn a big profit immediately so that in the next investor meet, we don’t have to do any Window dressing Vishaal: True, if we boost our bottom line, we may be able to pay dividends immediately. Piyush: Agreed. But we’re playing the long game here. All the ratios are improving, however slowly.  And it’s a bunch of geniuses running the show over there. I’m pretty confident things are going to work out nicely. Recap: Generate a healthy return: To create a good profit for a business. So, if your business is making a profit, you say “Generating a healthy return”. Grow it more aggressively: To expand a business or part of a business very quickly. So, if looking at expanding either your business or a section of your business, using this term will make it sound much more classy. Decrease Overheads: Business costs NOT related to direct labor or materials. Basically, fixed costs like advertising, insurance, legal fees, rent, repairs, taxes, telephone bills, travel expenditures, and utilities. Scale up: To increase in size or number. Usually I have heard the term “Expanding”, however, Scale up is a more senior manager level vocabulary word to use. Business Valuation: Carefully calculated value of a business. This term is used when the actual value of the business is calculated and not just a ballpark figure. Using a term like this will show that you are careful and calculated when giving figures. Crowd funding: The practice of funding a project or venture by raising money from a large number of people who each contribute a relatively small amount, typically via the Internet. Boot-strapping: A situation in which an entrepreneur or company has very little capital to work with. You see this a lot in startups, where founders use personal finances. Strategic investment: A strategic investment is a transaction that is closely related to joint ventures. In strategic investments, one company makes an investment in another. These two companies enter into an agreement that are designed to serve shared business goals. Offer fair value: Fair value is the sale price agreed upon by a willing buyer and seller, assuming both parties enter the transaction freely and knowledgeable. Acid Test Ratio: This ratio compares the amount of cash + marketable securities + accounts receivable to the amount of current liabilities. Basically, it shows you how much money you have close to hand. As a bonus, here are 2 more business English phrases that all you finance professionals MUST use Boost the bottom line: This term means to increase profits, it is a very classy phrase to use and will certainly catch the eye of everyone listening. Pay dividends: To give a share of the company’s profits to its shareholders. Most of the time, I have heard the term “Distributed to the shareholders”, using this term will make you sound more like a CFO! We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html

Vishaal: Hello, ABC, Inc. Vishaal speaking.  Piyush: Yes, hello. I have a question about my bill. (Silence on the other end of the line) Piyush: Hello? Are you still there? Vishaal: Yes, but I don’t deal with that. I am transferring you to the billing department. It is not a crime to be new on the job or to get a call that you do not know how to handle. It is part of the job. However, just knowing the right words to use can make all the difference in such situations. Remember the negative customer service experience above? Well, below is how the call service representative could have handled the call in a way that showed empathy – which means being in the other person’s shoes and dealing with the situation accordingly. Vishaal: Hello, ABC, Inc. Vishaal speaking. How can I help you today? Piyush: Yes, hello. I have a question about my bill. Vishaal: It sounds like you need the billing department. I’ll transfer you to that number. Please stay on the line. Piyush: Really. You have to transfer me? I’ve been on hold for the last 30 minutes. I followed all of your prompts to talk to you and now you’re telling me that you won’t help me? Vishaal: I understand how frustrating that can be—let’s see how we can work this out. We can work together to answer your questions, but only if we can discuss the matter calmly. Piyush: Of course. You see, here’s what happened, I have been overcharged for this month, there are some charges that should not be there. Vishaal: I see. I’m going to have to consult with my manager. May I place your call on hold? I’ll be back with you soon—in 2 or 3 minutes max. Piyush: Okay. Thank you Vishaal: Thank you for holding. Here’s the answer to your question Recap: How can I help you today: Customers want the opportunity to explain in detail what they want and need. By asking how you can help, you begin the dialogue on a positive note. And by using an open-ended question, you invite discussion. It sounds like you need: Usually, the call is simply sent to another department. By using this phrase, you have assured the customer that you have understood the problem and that you will try to help. I’ll transfer you: When able, it is always desirable to transfer a customer rather than just giving another phone number. This shows that your company is taking care of the problem. Please stay on the line: By saying this to the customer, you are assuring them that they don’t have to call back and someone will be with them shortly. I understand how frustrating that can be: Most of the time customers are on the line for 30 minutes and have to follow prompts, this is quite annoying. Assure the customer that you know how it feels. Work this out: This is a phrase that the customer wants to hear. Simply telling them that you will try is enough to calm them down. Discuss the matter calmly: Most times customers are irritated and may shout on the phone. Staying calm and asking them to do the same help. This is a phrase you can use that will not offend the customer. Consult with my manager: The most of the time we will simply put the customer on hold and discuss the issue. Giving a reason for the hold will let the customer know you are actually doing something about the problem. May I place your call on hold?: The most common phrase is “Can I put your call on hold?” This is a better way of asking permission and being polite at the same time. Thank you for holding: I have seen many times the representative going back to the customer by saying “Hello”.. Using this phrase is a way of telling the customer you remember he is on hold and you appreciate the fact that he was still online. We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html

The benefits of Phrases in a Presentation: • helps to create an impact• brings structure• communicate with clarity• helps express your ideas / accurately My name is Piyush Bhatia and I am the Founder and CEO of BM English Speaking Institute Pvt. Ltd. With me, we have Vishal Lazarus who is a trainer with BM English Speaking and also a Corporate Soft Skills Trainer. Hi Vishal… We welcome you to the Season 2 of BM English Speaking Radio Channel. BUSINESS ENGLISH. Today is this 8th episode of Season 2 which is titled15 Business English Phrases for Presentations 1. WELCOME ATTENDEES: At the beginning of each presentation, you should welcome your audience. Depending on who you are addressing, you should extend a more or less formal welcome.a. Good morning/afternoon/evening, ladies and gentlemen/everyone.b. On behalf of “Company X”, allow me to extend a warm welcome to you.c. Hi, everyone. Welcome to “Our Monthly Meeting” 2. INTRODUCING THE SPEAKER: The level of formality of your welcome address will also apply to how you introduce yourself. Customize it to match your audience.a. Let me briefly introduce myself. My name is “David Smith” and I am delighted to be here today to talk to you about…d. First, let me introduce myself. My name is “Piyush Bhatia” and I am the “Founder & CEO” of “BM English Speaking Institute”.e. I’m “John” from “Company Y” and today I’d like to talk to you about… 3. INSTRUCTIONS FOR QUESTIONS: To ensure that a presentation is not disrupted by questions, it is advisable to answer questions at the very end. Inform your audience about this by using these phrases.a) There will be time for questions at the end of the presentation.b) I’ll gladly answer any of your questions once we complete the presentation.c) I’d be grateful if you could ask your questions after the presentation. 4. SETTING UP THE STAGE: After the welcome address and the introduction of the speaker comes the presentation of the topic. Here are some useful introductory phrases.a) Today I am here to talk to you about…b) What I am going to talk about today is…c) I would like to take this opportunity to talk to you about…d) I am delighted to be here today to tell you about…e) I want to make you a short presentation about…f) I’d like to give you a brief breakdown of… 5. TRANSITION: Use one of the following phrases to move on from one chapter to the next.a) I’d now like to move on to the next part…b) This leads me to my next point, which is…c) Turning our attention now to…d) Let’s now turn to… 6. PROVIDING EXAMPLES: Frequently, you have to use examples in a presentation. The following phrases are useful in that respect.a) For example…b) A good example of this is…c) As an illustration,…d) To illustrate this point…e) For instance…. 7. REFERENCE TO SOURCES: In a presentation, you frequently have to refer to external sources, such as studies and other data for example research reports, spreadsheets, white papers. Here are some useful phrases for marking these references.a) Based on the research done by WHO….b) According to the report…c) Consumer Data in the white paper indicates… 8. GRAPHS AND IMAGES: Presentations are usually full of graphs and images. Use the following phrases to help your audience understand your visuals.a) Let me use a graphic to explain this situation…b) I’d like to illustrate this point by showing you a chart.c) Let the pictures speak for themselves regarding the market surveyd) I think the infographic perfectly shows you the increase in revenue e) If you look at this table/bar chart/flow chart/line chart/graph, you can see that… 9. TO LAY EMPHASIS ON: There are certain points in your presentation, which you want the audience to pay full attention to hence you should emphasize these points. Here are some suggestions.a) It should be emphasized that…b) I would like to draw your attention to this point…c) Another significant point is that…d) This is important because… 10. PARAPHRASE: At times it might happen that you expressed yourself unclearly and your audience did not understand your point. In such a case, you should paraphrase (restate) your argument using simpler language.a) In other words…b) To put it more simply…c) What I mean to say is…d) To put it in another way….e) To express my point differently…. 11. INVITING QUESTIONS: Questions are an integral part of a presentation. Use these phrases when you want to invite questions in a presentation.a) I am happy to answer your questions now.b) If you have any questions, please don’t hesitate to ask. 12. FOR CLARITY: After answering a question from the audience, to check that the addressee has understood your answer and is satisfied with it.a) Does this answer your question?b) Did I make myself clear?c) I hope this explains the situation for you. 13. UNFAMILIAR QUESTIONS: It may happen that you do not have/be expected to have an answer to a question. That is not necessarily a bad thing. Simply use one of the following phrases to address the fact.a) That’s an interesting question. I don’t actually know off the top of my head, but I’ll get back to you later with an answer.b) I’m afraid I’m unable to answer that at the moment. Perhaps, I can get back to you later.c) That’s a very good question. However, I don’t have any figures on that, so I can’t give you an accurate answer.d) Unfortunately, I’m not the best person to answer that. 14. SUMMARY AND CONCLUSION: At the end of the presentation, you must summarize the important facts once again. You can use these phrases to summarise.a) I’d like to conclude by…b) Weighing the pros and cons, I come to the conclusion that…c) In conclusion, let me sum up my main points.d) Thank you all for listening. It was a pleasure being here today.e) That brings me to the end of my presentation. Thank you for listening/your attention.f) Well, that’s it from me. Thanks very much.g) That brings me to the end of my presentation. Thanks for your attention. 15. HANDING OVER: If there is a speaker after your presentation, you can hand over to somebody else by using one of these phrases.a) Now I will pass you over to my colleague ‘Jerry’.b) ‘Arun’, the floor is yours We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html

10 Business English Phrases for Conference Calls Piyush: Are we all on the call? Vishaal: Yes Piyush: Who is this? Vishaal: This is Vishaal. Piyush: Which office are you from? Vishaal: I am from Andheri office. Do some members in your conference call speak like this? There is a certain language or terminology that has to be used in a conference call. My name is Piyush Bhatia and I am the Founder and CEO of BM English Speaking Institute Pvt. Ltd. With me, we have Vishal Lazarus who is a Corporate Soft Skills Trainer and also a trainer with BM English Speaking. Hi Vishal… We welcome you to the Season 2 of BM English Speaking Radio Channel. BUSINESS ENGLISH. Today is this 7th episode of Season 2 which is titled 10 Business English Phrases for a Conference Calls So, tighten your seatbelts, and get ready to learn 10 Business English Phrases for Conference Calls. 1) What is the first thing I say when I join a tele or video conference call? Introduction: This is Vishaal Lazarus – Trainer from the Mumbai Andheri office. 2) What should say if someone interrupts when someone else is speaking?  Block an interruption: “Sorry Rahul, could we let Tina complete, please?” 3) How do I ask someone to add something to the conversation? Nominate a speaker: “Manoj in Delhi, do you have anything you’d like to add?” 4) What if I want to add something to the conversation? Announce yourself: “This is Vishaal in Mumbai….Could I add something to the topic?” 5) What are some phrases to manage technical problems? Someone is not loud enough: “I’m afraid we can’t hear you very well. Can you please speak up?” A technical problem on your end: “I think there’s a problem with the line. We’re looking into it now. Please give us a moment.” A technical problem on the other end: “Unfortunately we are unable to hear what you saying?” Phrases for various events: 6) What do I say when I want the participants to discuss the next point? The next point on the agenda: “Could we please move to the next point on the agenda, production costs? Tarun in Chennai, could you tell us something about the proposed numbers, please?” 7) What if we need to introduce someone new in the room? Someone enters the room: “One moment please, Neha from HR has just joined us.” 8) How do we ask for silence if we need to review a document? A moment of silence: “Sorry everyone, we’re looking at the Excel Spreadsheets. Please give us a minute.” Thank you, listeners, for being with us and as a bonus, here is a phrase to end a conference call. We will circulate the minutes of the call within the hour. We appreciate each of you joining us from your locations.  We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html  

Vishaal: Hello Piyush. I am sure you have heard of BM English Speaking. Piyush: Not really. Vishaal: Well, we are a company that specializes in English Training. We have a line of products that are suitable for all your needs. Piyush: Tell me a little more Vishaal: Well, our training solutions range from classroom training to one on one, to Business, Leadership and Corporate training. Piyush: How expensive are these training? Budget is a constraint. Vishaal: We aim to come in low so that we can fit any budget you may have. Piyush: So did this low price help you corner the market? Vishaal: We focus on our customers and coming down in price was one way to show our preferred customers that we care about them. Piyush: Oh Wow. So your company must have good contacts to get business. Vishaal: Yes, we generate almost all our business through references and hence we don’t need to make cold calls to get more business. Piyush: Great. So tell me, do you ever need to make a hard sell. Vishaal: Not really. It’s not difficult to move our products. In fact, our “practice at home” Cue Cards sell like hotcakes.  Recap: line of products- a group or category of products that are similar to each other come in low- to offer a low amount price for a product or service corner the market- to dominate a particular market with your product come down in price- to lower the price of one's product, to become cheaper preferred customer- a customer who does much business with you and who you give special discounts to have good contacts- to know people who can help you get a job or do some kind of business make a cold call- to visit or telephone a potential but unknown customer from a list of people a hard sell- a way of selling something that is very aggressive and uses much pressure move a product- to sell a product sell like hot cakes- to sell very quickly We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html

Piyush: Hi Vishaal Vishaal: Hello Piyush, thank you for setting up the meeting so quickly after our Introduction a few days ago. Piyush: No problems, It’s just that we had to hold this meeting on a Saturday. Vishaal: That is not a problem Piyush: So, let’s call this meeting to order as we are all here now. I would like to open the meeting by welcoming you to our office. Vishaal: Thank you. Piyush: Where did you tell me you worked as a Trainer? Vishaal: Well, I work at BM English Speaking Institute as a trainer. Piyush: What all training do you’ll conduct? Vishaal: We train learners in all aspects of English. Speech, Vocabulary, and public speaking. We also do personality development. Piyush: So, I would like to lay a proposal on the table. In my organization, I would like to train my managers. Can I send them to you? Vishaal: Absolutely, however, we can also send a trainer to your company if that is easier for you. Piyush: That would be great. Let set a follow-up meeting to discuss the details. Vishaal: Sure, I will circulate the agenda so that we can have a better discussion. Piyush: Great and I will have someone send you the minutes of this meeting for your records. Vishaal: Thank you. Shall we adjourn this meeting for today? Piyush: Yes. Vishaal: Thank you for your time. It was great to see you again Piyush: Same here. Goodbye. Recap: setting up the meeting: to make arrangements for a meeting hold this meeting: to conduct a meeting call this meeting to order: to start a meeting to lay a proposal on the table.: to present a matter for discussion follow-up meeting: to set up the next meeting. circulate the agenda: to distribute a list or other information about what will be discussed in a meeting the minutes of this meeting: the details of a meeting adjourn this meeting: to end a meeting run a meeting: to conduct a meetingeg: My boss is able to run a meeting very well open a meeting- to begin a meetingThey opened the meeting by welcoming the new guests We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html

10 Business English Phrases for Impressive Emails 1) Opening an Email Let me introduce myself… Thank you for taking the time to [write to us/give us some feedback etc — something the customer has done for us] 2) Explaining Why You're Writing  This email is to confirm that... (e.g. This email is to confirm that we've received your payment.) I'm writing to remind you about... 3) Making a Request We would appreciate it if you would ... Would it be possible to...? (e.g. Would it be possible to have a quick chat on Monday?)   4) Talking about Problems and Solutions What would you like us to do about [problem]? Here's how we would like to take care of this issue. 5) Asking for Clarifications Could you please clarify what you would like us to do about [problem]? If I understood you correctly, you would like us to...? 6) Asking Questions When would it be convenient for you to …? Would you prefer to...? 7) Call to Action  Request you to please meet/call. If you’re interested, drop me a line and we can[action] 8) Giving Good News It is my pleasure to let you know that [news].  I'm glad to tell you that...  9) Giving Bad News After careful consideration, we have decided (not) to ... Despite my best efforts, it has proved to be impossible to...  10) Apologizing I regret any inconvenience caused by... Please accept my apologies.  We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html      

Prologue: Hello listeners, idioms and phrases in Marketing can really help us impress our managers and customers. It is important to use them as the customers then understand that we know our product well and are more convinced to purchase. In the following conversation, we have added some idioms and phrases. Listen and read from the transcript. Script: Piyush: Hello Vishaal, times are changing and digital media is taking over, so, we need to make changes across the Board in our marketing initiatives. Vishaal: Yes, I think we need to bank On the advantages of our online training team. We can create World class content in English to help English learners. Piyush: Each trainer must bring something to the table and we should target a specific segment, especially those who need our English Training expertise. Vishaal: yes, for example, your idea of podcasts is gaining popularity and has gone Viral. Piyush: In the long run, it should help us land many new customers and Season 3 of our podcasts is in the works Vishaal: It should pay off and will help us position BM English Speaking on the map of institutes worldwide as we have crossed 5000 downloads. Piyush: Most of our English learners are sold on the podcasts and our biggest selling point is our word of mouth marketing so we need to provide the best quality content on our radio channel and our subscribers will enjoy learning from the same. Recap: Alright listeners, were you able to notice all the phrases that we used? Let’s have a quick recap of the phrases we used with the context and the sentences they were used in. 1. Across the board Definition: Applying to all. Example: we need to make changes Across the Board to our Marketing.  2. Bank on Definition: Rely on (confidently). Example: we need to Bank On the advantages of our training.  3. Bring something to the table Definition: To provide a useful or helpful addition. Example: Each trainer must Bring something to the table.  4. In the long run Definition: Over a long period of time; eventually. Example: In the long run it should help  5. In the works Definition: In the planning stages. Example: Season 3 is In the works 6.  Land (an account) Definition: To sign a new client. Example: help us Land many new learners  7. Payoff Definition: The return on an investment or on a bet. Example: should Pay off and 8. Put (something) on the map Definition: To make a product famous. Example: Put BM English Speaking on the map of Classes worldwide. 9. Sold on Definition: Convinced of. Example: learners are Sold on the podcasts. 10. Word-of-mouth marketing Definition: A type of marketing that relies on advertising through conversation. The company creates the initial “conversation” about the product and attempts to make this conversation spread. Example: Our Word of mouth marketing. We, at BM English Speaking Institute train freshers and middle-level managers, to speak English Fluently and Confidently. To know more about BM Advanced English Speaking Course visit: https://www.bmconsultantsindia.com/advanced-English-speaking-course.html----more----