Intermountain Podcast

Working together to reduce prescription opioid misuse

In order to provide consistent care in Intermountain Medical Group clinics, Kelly Imlay, Nurse Administrator for the Medical Group, is working with Continuous Improvement to standardize patient care provided by Medical Assistants.

Thanks for Asking: Help Finding Insurance

Mark Briesacher, MD, President of the Intermountain Medical Group, speaks with Dean Mayer, MD, Medical Director of Riverton Hospital, Eddie Stenehjem, MD, Infectious Disease specialist and Medical Director of Antibiotic Stewardship, and Michael Coudreaut, MD, Psychiatrist and Consultation Liaison at Intermountain Medical Center, about the team they have created to help improve the lives and health of Intermountain patients addicted to opioids.

Thanks for Asking: Stopping Silos

Shannon Phillips, MD, Intermountain’s Chief Patient Experience Officer, talks about continuously improving safety in healthcare with Mike Woodruff, MD, Medical Directory for Patient Safety and Clinical Risk, and Elizabeth McKnight, System Director of Patient Safety.

Thanks for Asking: Staffing Help

Shannon Phillips, MD, Intermountain’s Chief Patient Experience Officer, talks with Mike Woodruff, MD, Medical Director of Patient Safety and Clinical Risk, and Julie Wright, RN, System Director of Clinical Risk Management, regarding the importance of learning from and preventing future unintentional errors as well as providing emotional support to our caregivers, patients, and families.

Shannon Phillips, MD, Intermountain’s Chief Patient Experience Officer, continues her series of interviews with her team from the Office of Patient Experience. Today, she talks with Anne Pendo, MD, Medical Director for Experience of Care, and Korby Miller, System Director for Experience of Care, about creating an excellent of experience of care for our patients—one that is personalized and caring, keeps our patients healthy, delivers great outcomes, and is free from harm.

Thanks for Asking: What's Affordable?

Thanks for Asking: Protecting Patient Data

In a series of interviews with her own Office of Patient Experience team, Shannon Phillips, MD, Intermountain’s Chief Patient Experience Officer, talks with her quality team (Donna Barhorst, MD, Community Care Medical Director for Quality, Denitza Blagev, MD, Specialty-Based Care Medical Director for Quality, and Milli West, System Director for Quality) about how to include the voice of the patient in the high-quality patient care we deliver.

Shannon Phillips, MD, Intermountain’s Chief Patient Experience Officer, spoke with Christine Foster, MD, System Physician Advisor, and Kearstin Jorgenson, Physician Advisory Services Director, to understand how detailed, accurate documentation in our patient’s charts can lead to a better, safer patient experience.

Thanks for Asking: Career Paths for Non-clinical Caregivers

Jorden Saxton Hackney’s brother, Chase, began experimenting with prescription opioids as a senior in high school. Listen as Jorden talks to Shannon Phillips, MD, Intermountain’s Chief Patient Experience Officer, and Todd Allen, MD, Medical Director of the Intermountain Healthcare and Delivery Institute, about the four year journey her family took as they tried to help Chase in his struggle with addiction.