Episode 24: An Improved Focus on Creating the Best Experience of Care for Our Patients

Summary: Shannon Phillips, MD, Intermountain’s Chief Patient Experience Officer, continues her series of interviews with her team from the Office of Patient Experience. Today, she talks with Anne Pendo, MD, Medical Director for Experience of Care, and Korby Miller, System Director for Experience of Care, about creating an excellent of experience of care for our patients—one that is personalized and caring, keeps our patients healthy, delivers great outcomes, and is free from harm.