Chronicle of Higher Education Audio: Tech Therapy

Colleges can benefit from putting companies in charge of IT services -- as long as they go about it the right way. Adrian Sannier, the university technology officer at Arizona State University, shared outsourcing advice with Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter.

Can smart IT investments lead colleges to long-term stability? Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter, got advice from Robert E. Dunker, the president of Western Iowa Tech Community College.

Professors complain that technology staffers don't understand their needs. Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter, talk about how to stop the IT witch hunt.

Looking at porn and sending racy e-mails at work means trouble -- especially for college leaders who do it. Tech Therapy's Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, talk about keeping your data private in the electronic age.

Do college presidents spend much time thinking about technology? Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter, asked Steven J. Kopp, the president of Marshall University, and Jan I. Fox, the institution's chief information officer.

Why is changing an organization so hard? Warren Arbogast, a technology consultant, talks with Scott Carlson, a Chronicle reporter, about how to make change happen on your campus.

Overwhelmed by the volume of your e-mail? Warren Arbogast, a technology consultant, talks with Scott Carlson, a Chronicle reporter, about how to manage electronic messages.

Faculty members are posting class resources online, and they may be violating copyright in the process. William Shell, director of academic technology and computing services at Eastern Michigan University, asks: How can a university make faculty members aware of copyright law?

Colleges are struggling with establishing better emergency-notification systems. Jan I. Fox, vice president for information technology for Marshall University, talks with Scott Carlson and Warren Arbogast about the many issues involved.

Are college presidents involved in discussions about technology on your campus? Robert E. Cernock, the chief information officer from Central Connecticut State University, joins Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, to talk about college leaders and their interest (or lack of it) when it comes to technology.

The recording industry has pressured colleges to do more about campus music piracy, but college leaders feel that they are being unfairly targeted. Cary H. Sherman, president of the Recording Industry Association of America, responds in an interview.

Dwight Fischer, CIO of Plymoth State U., joins Scott Carlson and Warren Arbogast to talk about how the job of college tech leaders is getting increasingly difficult.

Technology can be a key component in any building on the campus, but technology experts and other stakeholders are not often involved in early phases of planning. Mark Maves, an architect who has worked with colleges, joins Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, to offer advice on campus planning.

How do you talk about technology on campuses? Is the message getting through? Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, talk about the communications lessons you can learn from children and TV Guide.

You want to plan a grand technology strategy for your campus, yet you find yourself putting out fires and making
11th-hour decisions. Sound familiar? Scott Carlson, a Chronicle 
reporter, and Warren Arbogast, a tech consultant, tell you how to
 get your department 
in order. (Bonus material: How is technology like a drug?)