Ask a House Cleaner

Wanna know why I bought 3 books instead of lunch? It is predictably irrational behavior and can double your house cleaning revenues. I bought 3 books instead of lunch when I meant to buy only one book. The book Predictably Irrational by Dan Ariely is about behavioral economics. He talks about selling a bundle of items rather than a single item (or service.) His buying observations tricked me too.

Exact times or a range when you schedule cleaning appointments with customers? #AngelaBrown says exact times work best. "The world runs off a calendar and you can't keep a roster of accounts if you keep showing up late." Do your inventory the night before and keep your cleaning caddy prepared in advance. Work from a timetable and practice time management. Be on time for work and clients will refer more jobs to you. Start and end a job on time.

Ever wonder how to stay safe when cleaning solo? House cleaners and maids ask this question. When working by yourself it's wise to carry pepper spray. #AngelaBrown says to wear appropriate attire when #cleaning. She says all your interactions with clients should send a clear message. "No sexual favors", and #PersonalSafety Personal protection is a big part of how to stay safe when cleaning solo.

The cost of a mishandled complaint can cost you thousands in lost revenue. And then there is a cost of damage control and reputation management. Angela Brown, The House Cleaning Guru says take responsibility for your actions. If customer satisfaction is the question accept responsibility and do a re-clean or offer a refund. If you break an item while house cleaning offer to fix it, or offer to pay for a replacement.

A towel monkey or towel swan is an inexpensive way to add some holiday flair to your vacation home or BNB. #Rentalpreneur Rachel Prince shares tips to delight your guests you're hosting this holiday season. An Airbnb Christmas can be an inclusive celebration with generic but memorable moments. Today's Ask a House Cleaner sponsors are Turnover Cleaning Tips (for the live-in host who does the turnover services.) And Savvy Cleaner Training for house cleaners and maids.

Menopause almost wrecked my business this year. Nobody tells you that menopause is going to smack you upside the head with a bunch of whackadoodle hormones that are going to make you scream one minute and cry the next. Nobody (especially business owners) want to share that with you and how you are supposed to survive the joy of maturity. Hooray for all the courageous women out there who have braved the daily grind of running a business when they don't want to get out of bed in the morning

What do you do when flyers don't work? A cleaning business owner ran some flyers but no one called... In this episode of #AskaHouseCleaner we look at forms of social proof and how to target your marketing. #AngelaBrown says you can't market your cleaning business without the basics in place. i.e. A CTA (call to action), phone number, email, social media, and a QR code that leads people back to your website with ratings and reviews.

Appointment reminders for house cleaners are to confirm appointments. But what do you do if there is no response? You can follow up with clients with https://HousecallPro.com/Angela And some message appointment reminders will ask the customer for a C to Confirm or a D to Decline. But if the clients don't call back are you a no call no show or do you show up? Angela Brown, The House Cleaning Guru says an automated SMS reminder is great but sometimes you need to just drop by.

The rules do apply to you. You're not special enough that you don't have to obey the laws or follow the rules. House cleaners, the rules do apply to you and you will get referrals through dependability. It's not entitlement, but your work ethic clients are hiring. Customers hire maids and they expect reliability, consistency, and teamwork. They want a satisfaction guaranteed and they want you to show up on time. The rules do apply to you and if you follow rules you will never lack for work.

Cleaning with disabilities comes up from time to time. People wonder can those with Down syndrome clean? Angela Brown, The House Cleaning Guru says yes. Those with Down syndrome want to be a contributing member of society. They want to give something back and help others in spite of their disabilities. Development delays shouldn't stop anyone who wants to clean from house cleaning.

Mother-in-law cleaning is that aggression #cleaning you do when you know your in-laws are coming. Whether its manipulation or jealousy, the condescending comments can drive you mad.  Mother-in-law cleaning doesn't have to be about distant, cold or bullying emotions.  It can be about enjoying the relationship and letting go of the arrogant mental illness games. 

When furniture polish goes bad - do you use more? Or do you remove the build-up from the last use? Should you use furniture polish at all? https://HousecallPro.com/Angela can keep track of your customer scheduling while we answer these questions. There are so many furniture polish uses and only a few furniture polish problems. Many DIY house cleaners use #furniturepolish while many don't.

"Teach your kids about your cleaning business if you want them to have a work ethic." Ken Carfagno of Carfagno Cleaning and host of the Solo Cleaning School podcast drops by the #AskaHouseCleaner show today. Family values start with you leading by example. You can host family cleaning projects that teach kids to clean. As a homeschooling parent, this dadpreneur says to include a "clean up" time every day.

How to bid apartment complexes for house cleaning is our topic on today's #Askahousecleaner. Pricing apartment complexes is not as simple as doing walkthroughs and leaving a bid packet. Cleaning job proposals depend on a variety of factors. Are you doing building maintenance or move-in move-out cleanings? And are they condominium cleanings or is this a high-rise apartment cleaning?

How and when to say no to hoarding jobs is a fair question. In today's #AskaHouseCleaner we cover that as part of the care series. Streamline your daily admin tasks with https://HousecallPro.com/Angela Compassionate cleaning includes some psychology training. Hoarding is a mental health issue and it comes in all forms. Compulsive hoarding, organized hoarding, itemized hoarding, extreme hoarding and often needs junk removal.