Leading Maintenance Teams with Care & Respect – with Hermond Lawson, Chris Adams & Chenal Alford

Summary: What makes a Director of Facilities successful in leading their maintenance team? It’s more than just showing up and doing the job. And it’s more than just taking good care of the facility. Success comes from taking care of the students and staff as well, building relationships with them as people to make sure they have what they need to thrive. Chris Adams is Director of Facilities for The Village at the University of South Florida, Chenal Alford (better known as Al) is Director of Facilities for Millennium Hall at Towson University, and Hermond Lawson serves as Assistant Director of Facilities for Walker Avenue Apartments at the University of Maryland, Baltimore County. On this episode of Student Housing Matters, Hermond, Chris and Al join host Jeremy Steed to explain how they got their start in facilities maintenance at COCM and share their experiences working at different sites in multiple roles. Hermond, Chris and Al discuss how campus maintenance has evolved since the 2000s, describing why ongoing training is crucial for their teams and how the design of the facilities themselves have changed to benefit students. Listen in to understand how Hermond, Chris and Al build a culture of respect and transparency on their teams and learn how their genuine care for staff and students contributes to their success! Topics Covered    How Hermond, Chris & Al got their start in facilities maintenance at COCM Hermond, Chris & Al’s experiences working at different COCM sites in multiple roles How facilities maintenance has evolved since the 2000s What Hermond learned from the students he was teaching to answer maintenance calls Hermond, Chris & Al’s appreciation for the support they receive from COCM leadership The ongoing education and training required for maintenance teams How Hermond, Chris & Al build a culture of respect and transparency among their teams How the facilities themselves have changed over time to benefit students Connect with Hermond, Chris & Al COCM Operations & Management Connect with Jeremy  Student Housing Matters Student Housing Matters on Facebook Student Housing Matters on Twitter Capstone On-Campus Management Jeremy on LinkedIn Email media@cocm.com