Summary: <p>In autumn 2019, The Retail Exchange partnered with <a href="https://www.worldretailcongress.com/">World Retail Congress</a> to record a series of special roundtable podcast episodes, exploring the challenges and opportunities that will lie in store for retail in the new decade ahead. In this first episode, we talk technology.</p> <p>Guest host Ian McGarrigle, Chair of World Retail Congress, is joined by Heal’s Customer & eCommerce Director, David Kohn and Ian Pattison, Head of Customer Engineering for Google, along with thought leaders from retail agencies Visual Thinking, FutureBrand, FITCH and Jack Morton.</p>
