The Retail Exchange show

The Retail Exchange

Summary: The Retail Exchange, in association with Retail Focus magazine, is a dedicated retail podcast series that throws the spotlight on key issues affecting the world of instore. Designed to accompany retailers and brands on their journey to retail performance improvement, our podcast features insight and opinion from senior thinkers from the world of retail strategy, store design, visual merchandising, instore display, retail training and more.

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  • Artist: The Retail Exchange
  • Copyright: © 2017 The Retail Exchange

Podcasts:

 The Interview – Supremebeing.com | File Type: audio/mpeg | Duration: 0:00

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues. ‘The Interview’ is back with a special edition ahead of the World Retail Congress 2018, featuring an in-depth conversation with Gavin Aldred, owner of online clothing brand Supremebeing.com. Business broadcaster Ben Bland sits down with him to talk refashioning physical and online retailing and explore why the brand has eschewed many standard industry practices in favour of tackling ethical concerns. Recording & production by Boutique Recording.

 Retail’s Real Stars | File Type: audio/mpeg | Duration: 24:47

This episode we’re discussing the power of people. As technology and automation becomes more prevalent in the world of retail, the idea of having store assistants might seem old-fashioned. But the human touch is still very much in demand. We ask our experts for their views of what the future holds for human interaction within the physical retail environment. As ever we’ll gauge how the industry is shifting its focus, the implications of delivering a human scale on the shop floor, and how retailers can better engage their most valuable of resources to bring innovation to a whole level instore. Joining business broadcaster Ben Bland are guests Lara Marrero, Strategy Director at Gensler, Mel Hales, director of Rush Collective and Karl McKeever, founder and managing director of Visual Thinking. Recording & Production by Boutique Recording.

 The Interview: Ahold Delhaize | File Type: audio/mpeg | Duration: 16:40

‘The Interview’ is The Retail Exchange’s series of in-depth interviews with leading figures from the world of retail. In this special edition, recorded at NRF Big Show 2018, business broadcaster Ben Bland talks to Jason Breazeale, Director of Innovation for Ahold Delhaize. He discusses the challenges of grocery retail as the direction moves away from being simply functional transactions to delivering a seamless, life-orientated retail experience for the shopper, regardless of channel. Recording & production by Boutique Recording and  Hangar Studios.

 The Interview: The National Retail Federation | File Type: audio/mpeg | Duration: 16:55

‘The Interview’ is The Retail Exchange’s series of in-depth interviews with leading figures from the world of retail. In this special edition, recorded at NRF Big Show 2018, business broadcaster Ben Bland talks to Cristina Ceresoli, Senior Vice President for Retail Strategy at the National Retail Federation. She shares her tips for what the prevalent themes for the year will be, and warns retailers to guard against the danger of adopting technology for technology’s sake. Recording & production by Boutique Recording and  Hangar Studios.

 The Interview: L’Occitane | File Type: audio/mpeg | Duration: 20:53

‘The Interview’ is The Retail Exchange’s series of in-depth retailer interviews with inspirational people delivering change instore. Jamie Taylor is the Retail, Property and Wholesale Director for international beauty brand, L’Occitane. The retailer has recently opened new flagship stores in London, Paris and Toronto, creating a retail experience that is focused on sensorial delight and exceptional service standards. Taylor tells business broadcaster Ben Bland what lies instore for shoppers in its new Regent Street store, how the hospitality industry was an inspiration, and how people are crucial in delivering retail transformation. Recording & production by Boutique Recording.

 The Interview: World Retail Congress | File Type: audio/mpeg | Duration: 14:22

‘The Interview’ is The Retail Exchange’s series of in-depth interviews with leading figures from the world of retail. In this special edition, recorded at NRF Big Show 2018, business broadcaster Ben Bland talks to Ian McGarrigle, Chair of the World Retail Congress. He discusses the challenge of delivering retail transformation, what lies ahead for the industry during 2018, and looks ahead to what’s in store for attendees at this year’s event in Madrid. Recording & Production by Boutique Recording and Hangar Studios.

 Hitting Refresh Instore | File Type: audio/mpeg | Duration: 47:31

It’s hard to imagine retail stores without technology. In this special edition, we discuss the futuristic technology that is promising to change how we shop instore. The choices retailers will have to make, the importance of getting it right, and why there are still many lessons to be learned along the way. Join our guest panellists Tim Manning, Swarm, Pete Trainer, US Ai, and Melanie Pittham, The BIO Agency, as they discuss what retailers must do to avoid the pitfalls of adopting technology for technology’s sake and ensure developments stay focused on meeting shopper needs. We also pay a visit to New York, for a special report from the 2018 NRF Big Show. Taking place in the current tough retail climate, this year’s event nevertheless managed to have an air of optimism. In amongst the 30,000 visitors, we caught up with leading industry figures to report on the key themes and innovations set to dominate the retail agenda in the year ahead. Recording & Production by Boutique Recording and Hangar Studios.

 NRF Big Show Special | File Type: audio/mpeg | Duration: 16:18

Every year, the retail industry descends upon Manhattan for the NRF Big Show trade fair. This January was the biggest in the fair’s 107-year history, with over 30,000 attendees. The big technology players were all there, smaller independents jostling for space alongside them, displaying their pre-eminence and innovations. Taking place in the current tough retail climate, this year’s event nevertheless managed to have an air of optimism. We caught up with leading industry figures to report on the key themes that are set to dominate the retail agenda in the year ahead. Recording & production by Boutique Recording and Hangar Studios.

 Shared Ambition | File Type: audio/mpeg | Duration: 31:47

As the number of agencies involved in the daily delivery of retail objectives continues to grow, broadcaster Ben Bland sits down with senior industry thinkers in our latest episode, to discuss how to achieve greater collaboration, what needs to change, and where responsibility for driving new ways of working should lie. The guest panel features Jeff Kindleysides, owner of Checkland Kindleysides, co-founder and strategic director of Household, Michelle Du Prat, and Karl McKeever, founder and managing director of Visual Thinking.

 The Interview: O2 | File Type: audio/mpeg | Duration: 15:09

‘The Interview’ is The Retail Exchange’s series of in-depth retailer interviews with inspirational people delivering change instore. In this edition, broadcaster and business journalist Declan Curry talks to Bridget Lea, O2 director of stores, online, multichannel and supply chain. She recalls the journey so far for the business and looks ahead to what’s still in store for the fast-changing mobile phone retailing marketplace.

 Maximising Seasonal Success | File Type: audio/mpeg | Duration: 30:59

In our latest episode, broadcaster Ben Bland sits down with senior industry thinkers to discuss whether we are reaching saturation point with seasonal retail promotions, what more retailers can do to keep things exciting and fresh, and the secrets to maximising shopper engagement and amplification beyond the four walls of the store. The guest panel features Simon Millington, owner of Millington Associates, Seen Display’s strategic creative director, Moe Krimat, and Tom Philipson, managing director and co-founder of YourStudio.

 The Interview: House of Fraser | File Type: audio/mpeg | Duration: 19:41

‘The Interview’ is The Retail Exchange’s new series of in-depth retailer interviews with inspirational people delivering change instore. In this first edition, broadcaster and business journalist Declan Curry meets House of Fraser’s Dr Dorothy Maxwell, who reflects on the retailer’s new department store and efforts to make retailers and stores more sustainable.

 Is Mainstream Retail Dead? | File Type: audio/mpeg | Duration: 28:03

They really don’t make stores like they used to – but why? For retailers, being “mainstream” has become a problem. From the rise of pureplay and discount retailers to shoppers with eyes fixed on personalised instore experiences; the game has changed. In our latest episode, guests Steve James-Royle, The Yard Creative, Richard Ash, Green Room Design, and Karl McKeever, Visual Thinking, discuss what retailers must do to offer and own a point of difference that is both distinct and relevant.

 What Shoppers Want | File Type: audio/mpeg | Duration: 20:39

Exploring the concept of the “multi-individual”, we ask how retailers can better serve today’s shopper as each of us juggle a range of different mindstates and needs when shopping, in our bid to deal with the pressures of modern living. In this episode, we dissect increasingly complex purchasing behaviour and look at ways retailers can ensure the retail experience resonates with shoppers in a way that’s relevant and personal, every time they visit the store. Guests Kate Nightingale, founder of Style Psychology, Danielle Pinnington, founder and owner of Shoppercentric, and Victoria Buchanan, visual trends researcher at The Future Laboratory, discuss. Recording & production by Boutique Recording.

 Creating Top Shops | File Type: audio/mpeg | Duration: 25:08

Experience, engagement, emotion, and economics. In our second episode, we conclude the discussion on Stores of the Future 2.0 by attempting to decode what it takes to deliver store transformation in a way that achieves the real returns today’s retailers demand. The guest panel features Paul West, strategy director at Dalziel & Pow, Nathan Watts, creative director of FITCH, James Breaks, associate design director with rpa:group, and Karl McKeever, founder of Visual Thinking. Recording & Production by Boutique Recording.

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