The Retail Exchange
Summary: The Retail Exchange, in association with Retail Focus magazine, is a dedicated retail podcast series that throws the spotlight on key issues affecting the world of instore. Designed to accompany retailers and brands on their journey to retail performance improvement, our podcast features insight and opinion from senior thinkers from the world of retail strategy, store design, visual merchandising, instore display, retail training and more.
‘The Interview’ is The Retail Exchange’s new series of in-depth retailer interviews with inspirational people delivering change instore. In this first edition, broadcaster and business journalist Declan Curry meets House of Fraser’s Dr Dorothy Maxwell, who reflects on the retailer’s new department store and efforts to make retailers and stores more sustainable.
They really don’t make stores like they used to – but why? For retailers, being “mainstream” has become a problem. From the rise of pureplay and discount retailers to shoppers with eyes fixed on personalised instore experiences; the game has changed. In our latest episode, guests Steve James-Royle, The Yard Creative, Richard Ash, Green Room Design, and Karl McKeever, Visual Thinking, discuss what retailers must do to offer and own a point of difference that is both distinct and relevant.
Exploring the concept of the “multi-individual”, we ask how retailers can better serve today’s shopper as each of us juggle a range of different mindstates and needs when shopping, in our bid to deal with the pressures of modern living. In this episode, we dissect increasingly complex purchasing behaviour and look at ways retailers can ensure the retail experience resonates with shoppers in a way that’s relevant and personal, every time they visit the store. Guests Kate Nightingale, founder of Style Psychology, Danielle Pinnington, founder and owner of Shoppercentric, and Victoria Buchanan, visual trends researcher at The Future Laboratory, discuss. Recording & production by Boutique Recording.
Experience, engagement, emotion, and economics. In our second episode, we conclude the discussion on Stores of the Future 2.0 by attempting to decode what it takes to deliver store transformation in a way that achieves the real returns today’s retailers demand. The guest panel features Paul West, strategy director at Dalziel & Pow, Nathan Watts, creative director of FITCH, James Breaks, associate design director with rpa:group, and Karl McKeever, founder of Visual Thinking. Recording & Production by Boutique Recording.
In our first episode, broadcaster and journalist Declan Curry sits down with senior industry thinkers to discuss Stores of the Future, what’s worthy of attention, why there is still much work to do and what could, or should, change in the way that retailers approach such retail transformation projects. The guest panel features Paul West, strategy director at Dalziel & Pow, Nathan Watts, creative director of FITCH, James Breaks, associate design director with rpa:group, and Karl McKeever, founder of Visual Thinking. Recording & Production by Boutique Recording.