Summary: In November, recognized as National Family Caregiver Month, we take a look at how banks can support caregivers in their mission while protecting the privacy and safety of the bank customers receiving care. Kieth Cockrell of Bank of America, joins the podcast to discuss: BofA's “Trusted Contact” feature, which was recently rolled out to all retail bank accounts, and how trusted contacts have facilitated direct conversations with the victimized customers that stopped the scams. Learn more at aba.com/senio
