60: Customer Service and Retention Secrets with Jon Bostock Co Founder Of Trumans

Summary: Customer service and retention are so important and Jon Bostock Co Founder of Trumans shares his leadership insights from nearly a decade at General Electric and his time at Big Ass Fans before they sold for 500 Million USD.<br> Trumans is disrupting the cleaning category with a innovative new range of cleaning products, reducing wastage and environmental damage.<br> "Fast Company has honored Truman’s as part of its World Changing Ideas Awards, which were announced today.<br> Launched just two months ago, Truman’s brings stark simplicity to the $30 billion home cleaning products industry. The company’s lineup of four cleaners, which are shipped directly to customers, tackle virtually all of a home’s hard surfaces.<br> Beyond convenience and simplicity, Truman's boasts today’s greenest cleaners by offering patented refill cartridges that eliminate single-use plastic bottles. All you do is fill your bottle with water and pop in a cartridge. When the bottle’s empty, admire your cleanliness and simply refill the same bottle with water and a new cartridge. To compare carbon footprints, it takes 31 semi-trucks filled with ready-to-use cleaners to equal just one semi-truck of the equivalent of Truman’s refill cartridges."