Summary: The Zappos Family of Companies, a subsidiary of Amazon.com, is a leader in online apparel and footwear sales. How have they grown so quickly? They have aligned the entire organization around one mission: to provide the best customer service possible. Zappos Lead Data Scientist Ameen Kazerouni joins me on my daily tech podcast to discuss how machine learning impacts e-commerce and customer experience, and how AI and machine learning are helping companies become even more customer-centric.
