Summary: Field service, and deskless workers comprise anywhere from 72-80% of the global workforce, or about 3 billion people. These workers include field service technicians, hotel staff, utility workers, flight crews, warehouse staff, manufacturing plant engineers, etc. As these workers are always on the go and not sitting at a desk, the tools and technologies they use to communicate in real time on the job are explored in greater detail in a recent report by Zinc.
