Summary: On the season two premiere, banking legend Chip Mahan provides his wide-ranging outlook on bank technology, small business lending and the customer experience. Mahan discusses how cloud computing providers can bring processing costs down significantly; how Live Oak Bank and nCino’s proprietary loan origination software streamlined the customer experience; how Live Oak invests in an employee experience that attracts top talent; and how the $3.4 billion bank grew into the nation’s largest SBA 7(a) lender.
