Summary: Providing a positive social media experience for customers and consumers is the key to keeping them engaged and happy. Learn how to cultivate your social audience, and get some quick tips for managing "negative" flair-ups from David Johnston, Social Media Strategist at TSA. David Johnston: https://www.linkedin.com/in/johnstondavidl/ TSA: https://www.tsa.gov @AskTSA Twitter: https://twitter.com/AskTSA Ask TSA Facebook: https://www.facebook.com/AskTSA @tsa on Instagram: https://www.instagram.com/tsa
