Summary: In order for businesses to maintain a competitive advantage in the years to come, SMB's need to introduce AI into their sales processes. Although AI may seem like something well beyond an SMB’s needs—the truth is that AI already plays a major part in sales team operations. In fact, by 2020, 30% of all companies will employ AI to augment at least one of their primary sales processes. Software Advice is a Gartner company that was an obvious choice for me to invite onto my daily tech podcast.
