Summary: Chris Waugh, Sutter Health’s Chief Innovation Officer, discusses the basics of human-centered design as a tool to examine the consumer journey and reimagine healthcare’s status quo. Here’s how health organizations can design a better healthcare experience by focusing less on individual patient encounters and more on the patient journey. For more information on our podcast, follow us on Twitter @OWHealthEditor, visit our online healthcare publication at health.oliverwyman.com, and see our full guest roster at https://www.oliverwyman.com/our-expertise/industries/health-life-sciences/oliver-wyman-health-podcasts.html.
