Summary: <p style="text-align: center;"><strong>We have </strong><a href="https://gretta.com/therubyrep/d2ea9eb651f8472b8c6e0c3fd6d5c144">interactive show transcripts!</a><strong> Powered by Gretta.</strong></p> <p style="text-align: center;"><strong>Episode Sponsored By:</strong> <img class="wp-image-1357 aligncenter" src="http://www.greaterthancode.com/wp-content/uploads/2018/05/Oreilly-1024x223.png" alt="" width="377" height="82"></p> <p style="text-align: center;"><span style="font-weight: 400;">Support for the Greater Than Code podcast comes from O’Reilly Fluent and Velocity conferences, coming to San Jose, California, June 11-14. Join us for more insights, experts, and peers than ever before. You’ll get hands-on training to help you improve performance, resilience, and user experience. Register with code GTC20 to save up to $519 on your pass. Learn more at oreilly.com/bettertogether. </span></p> <hr> <p style="text-align: center;"><b>Panelists: </b></p> <p style="text-align: center;"><a href="https://twitter.com/reinh"><span style="font-weight: 400;">Rein Henrichs</span></a><span style="font-weight: 400;"> | </span><a href="https://twitter.com/janellekz"><span style="font-weight: 400;">Janelle Klein</span></a><span style="font-weight: 400;"> | </span><a href="https://twitter.com/johnksawers"><span style="font-weight: 400;">John K. Sawers</span></a> <span style="font-weight: 400;">|</span> <a href="https://twitter.com/jameybash"><span style="font-weight: 400;">Jamey Hampton</span></a></p> <p style="text-align: center;"><b>Guest Starring:</b></p> <p style="text-align: center;"><span style="font-weight: 400;">Richard Schneeman: </span><a href="https://twitter.com/schneems"><span style="font-weight: 400;">@schneems</span></a><span style="font-weight: 400;"> | </span><a href="https://www.schneems.com/"><span style="font-weight: 400;">schneems.com</span></a><span style="font-weight: 400;"> | </span><a href="https://www.codetriage.com/"><span style="font-weight: 400;">CodeTriage</span></a><span style="font-weight: 400;"> | </span><a href="https://keeprubyweird.com/"><span style="font-weight: 400;">Keep Ruby Weird</span></a><span style="font-weight: 400;"> </span></p> <p style="text-align: center;"><b>Join Our Slack Channel!<br> </b><b style="font-size: 1.8rem;">Support us via </b><a style="background-color: #ffffff; font-size: 1.8rem;" href="https://www.patreon.com/greaterthancode"><b>Patreon</b></a><b style="font-size: 1.8rem;">!</b></p> <p style="text-align: center;"><b>Show Notes:</b></p> <p><b>02:05</b><span style="font-weight: 400;"> – Schneems’ Superpower: Not being grossed out by baby poop! And, debugging.</span></p> <p><b>06:03 </b><span style="font-weight: 400;">– The Skill and The Art of Troubleshooting </span></p> <p><b>18:12 </b><span style="font-weight: 400;">– Interviewing and Evaluating People</span></p> <p><b>32:07 </b><span style="font-weight: 400;">– Working in Open Source</span></p> <p><b>37:17 </b><span style="font-weight: 400;">– The Tension Between Structure and Agency</span></p> <p><b>40:32 </b><span style="font-weight: 400;">– The Role of Empathy in Open Source</span></p> <p><b>50:52 </b><span style="font-weight: 400;">– Bringing Open Source Values Into Companies</span></p> <p><b>57:33 </b><span style="font-weight: 400;">– Putting Machines in the Middle of People</span></p> <p style="text-align: center;"><b>Reflections:</b></p> <p><b>Jamey:</b><span style="font-weight: 400;"> Gut feelings vs objective data. </span></p> <p><b>John:</b><span style="font-weight: 400;"> Dealing with unfriendly support cases and still having empathy</span></p>
