Ep 13: Personas and Metrics — Understanding Your Customer with Karen Tang of Prezi




CXYZ - All Things Customer Experience show

Summary: Karen Tang is the Vice President of Customer Success and Support at Prezi, a company which makes software for beautiful presentations. Prior to joining Prezi, Karen graduated from Wharton Business School and worked at a number of high-profile companies such as GE, Target, and Google, and has now been at Prezi for four years, where she focuses on the post-sales team to ensure that customers get the maximum value out of the product.