CXYZ - All Things Customer Experience
Summary: TaskUs’ co-founders – Bryce Maddock and Jaspar Weir – explore all things customer experience (CX) with some of the industry’s foremost thinkers. Every episode features an in-depth conversation with a top executive who shares not just their successes but also their hair-raising failures with their CX strategy today. Jaspar and Bryce will be connecting with leaders in the startup space who are putting the customer first as a growth strategy as well as other enterprise companies who are reinventing the role of the customer. Join us as we break down and redefine what makes “Customer Experience” truly exceptional.
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- Artist: Bryce Maddock and Jaspar Weir
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My guest for this episode is Alan Chambless, the VP of Customer Success at Weebly, the very popular, DIY website-building software company. Alan has a wealth of experience from working with other high-profile companies in the CX space. He is a well-respected customer experience leader who also has a knack for finding opportunities to take customer service or customer support from cost centers to profit centers.
Chad McDaniel is the guy every Customer Experience professional on LinkedIn is connected to. Chad is the founder and Chief Customer Advocate of Execs in the Know, an organization that a lot of other customer experience leaders are a part of and use to network with each other, learn from each other, and really understand what’s going on in the industry.
This episode is all about customer success! My guest is Allison Pickens, the Chief Customer Officer at Gainsight, the leading customer success platform whose aim is to help companies orient themselves entirely around customers across departments. She runs the Customer Success Organization, which includes customer success management, professional services, customer support, customer marketing operations, and product ecosystem strategy.
I’ve got a special guest with me tonight: Kalpana Chandrasekhar, the VP of Customer Experience at Hotel Tonight, my favorite travel app! Hotel Tonight is an app that started off allowing customers to make last-minute, night-of booking for hotels with guaranteed low rates, but today has grown to allow for bookings up to 100 days in advance. Kalpana herself is not a traditional customer experience leader.
Farrah Kennedy is the Chief Operations Officer of MailChimp, an email marketing platform for small businesses. Founded in 2001 by Ben Chestnut and Dan Kurzius, it is one of the greatest bootstrap success stories of the last 20 years. Today, MailChimp has over 15 million users, over 500,000 paid subscribers, and generates over $500 million in revenue.
Karen Tang is the Vice President of Customer Success and Support at Prezi, a company which makes software for beautiful presentations. Prior to joining Prezi, Karen graduated from Wharton Business School and worked at a number of high-profile companies such as GE, Target, and Google, and has now been at Prezi for four years, where she focuses on the post-sales team to ensure that customers get the maximum value out of the product.
Ep 12: Key Insights and Takeaways — Wrapping up Season 1 with Bryce and Jaspar
Ep 11: Umang Dua On Putting People First
Ep 10: A Dropbox For Real Life Storage with Sam Rosen
Ep 9: Modern Monopoly with Alex Moazed
Ep 8: Revolutionizing The Customer Service Space With Rob Bailey
Ep 7: Deconstructing Booker with Josh McCarter
Ep 6: A Glimpse Into the Future: Artificial Intelligence with David Tisch
Ep 5: Start-up Scene in Austin and Learning more about Sparefoot with Charlie Marriott
Ep 4: From Brink of Failure to Success with Jonathan Swanson